“Brilliant service. Put a ad in for a replacement engine and within 2 hours was put in touch with a breakers yard in Scotland. Had the engine within a week (I’m in Portsmouth).
Not the first time I’ve used 1st choice and they’ve always delivered. Would definitely use again.”
“I ordered a lock for a nearside door but am assured by a local garage locksmith that what I received was for an offside door and thus of no use to me.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier; however, our records show that 3 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
If after checking your emails or texts, you do not receive many quotes the first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“I was looking for a door mirror which had 4 or 5 unique modifications since first design. 1st choice gave me various supply options which I would never have otherwise come across and one had the modification i needed. First class first choice.”
“1st choice is the only company I would use to get parts for my 1995 ford granada scorpio they fast fair and very reasonable, pleasant staff and very helpful, its the only company I will use 👍”
“Website was easy to use. Input the parts I needed within 24hrs, six dealers confirmed they had the parts. Searched, brought and collected all parts within 24hrs. Highly recommend this sites for parts.”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
