“just a reminder of why I used you. The pasenger side lever to open the bonnet was broken on my Grandaughter's car ( a 2012Toyota Agyo )and as she was away in Manchester at the University, it seemed prudent for her to have the ability to open the bonnet if needed. Your named supplier ent me the part and I pased it to her to arrange fitting at a garage of her choice. No problem with that except the lever did not have the mechanism to retun lever into it's original place. However as it was a used part, it leaves her to remember to push the said leaver back into place. This is rather longwinded, but I suppose I'm hoping that the 'dimantlers' may still have the required part.
Your company is offering a service which is able to use many suppliers of parts athough are used can help people like myself to help rectify a problem of persons who have older vehicles.
My sincere thanks to you, and if needed would no hesitate to use you again.
Thank you
John Evans”
Thank you for your kind feedback.
We will contact the supplier and ask if they have the mechanism to return lever into it's original place .
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“1st Choice Spares helped me to find a fuel pump for my Nissan Micra. Within a day I had maybe half a dozen different offers and the Company I went with had the part to me by the next day. Very good service by all involved. Would definitely recommend.”
“Used 1st choice for first time last Month, excellent communication, found my part for me, the yard it came from were brilliant. Arrived early and fitted. Will definitely use again. Thank you 1st choice.
Regards David”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 30/04/2024.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“A great company for people such as myself who haven’t a clue about car parts.I entered the details of what I needed and had 2 replies within the hour.Putchased the part from the dealer whom I had spoken to by phone.Part was delivered free of charge within 2 days.Great site for the mechanically clueless!!! Payment is also secure all went through with out a hitch and very very pleased with the service.Will definitely use again if necessary”
“The website helped to advertise that I was looking for a part, although the initial
posting didn't prove successful a subsequent posting did produce a positive
response.
Website doesn't particularly help customers who are looking for parts but sometimes
would like more interaction with the suppliers to ensure they are getting what they are
looking for.”
“Part arrived safely after I had waited a week and I called Customer Services to find out when the part would be shipped and was told that it would arrive within the next 2 days. Part was correct and as described. Overall good service.”
