“Very poor customer service placed a order still 3 weeks later have not received it when called to enquire they had no recorded information regarding the delivery status requested a refund still waiting”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Great service. I was able to get the parts I needed from one of the companies who quoted. All went great and they delivered to me in Glasgow. Would use again.”
“citroen door hinges.
Both items arrived the following day, they were handed to the repairer who fitted them and was then able to complete the repair.
ian”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Really very pleasantly surprised at how easy and fast it was to get quotes for some spare parts though 1st Choice Spares. Quotes came through within hours of posting my requirements and a replacement part was ordered the next day. A good service.”
“Brilliant service. Put a ad in for a replacement engine and within 2 hours was put in touch with a breakers yard in Scotland. Had the engine within a week (I’m in Portsmouth).
Not the first time I’ve used 1st choice and they’ve always delivered. Would definitely use again.”
“I ordered a lock for a nearside door but am assured by a local garage locksmith that what I received was for an offside door and thus of no use to me.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier; however, our records show that 3 breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
If after checking your emails or texts, you do not receive many quotes the first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
