“I bought a secondhand gearbox via 1st Choice and the whole process went like clockwork. The gearbox arrived secured to a pallet and was all rapped in black polythene so it was protected from the weather for the few days it remained outside while I could arrange its fitting. The gearbox is now fitted and is in good working order so an excellent service, thank you.”
“Ordered parts through you with two companies you recommended, neather parts have arrived. All I get is excuses. It's been three weeks now and no parts, always coming to morrow”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Twice now I have received wrong rear doors for Mercedes sprinter ny04 MeV and long wait for delivery . The company have no email for contact .extorsonate delivery charge . And can not get through on phone very poor service. Need refund as soon as possible with this cost of living”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“My last couple of purchases through first choice have been shambolic
Both suppliers taking payment for items they obviously don’t stock then waiting days before we find out there not coming then got to wait for refunds
Last supplier lost our part but miraculously after waiting 12 days it turned up just left in our complex without anybody letting us know it was there
I”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“great site i have used it on a number of time,s and has never let me down they have come up with the part,s i required every time and at amazing prices”
“I sent my Item back in 3 weeks time without any issues because it was not suitable as they guaranteed to return the item at least 30 days. I have received £90 out of £129.50!. When I asked for my rest of money! He was unreasonable and so rude to answer my questions as a business person. Definitely I would not recommend. Please think at least twice if you would like to take any purchase.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“The lamp was in terrible condition and reflector had been painted over with silver paint.had I known this when it was ordered I would not have been prepared to pay as much for it.the seller knew that it was in poor condition and I would have expected them to contact me before it was shipped”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
Please contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund. If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page.: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
