“I was struggling with a problem on my vectra and had come to the conclusion what the fault was and researching the cost of the item was confronted with a new part at several hundred pounds, doubt crept in on my diagnosis so I trawled the internet and came across 1st choice spares I had nothing to loose so filled in the order form and thought that was that thinking nothing would happen, 10.00 am the next morning the phone rings with a very courteous man on the other end asking me if I still needed the part and it would cost a tenth of what a new part would be and including delivery the next but one day. I was overjoyed that even if my diagnosis was wrong I could afford a mistake. The part arrived I fitted it and bingo perfect. I can’t thank 1st choice spares enough they have returned my car to what it should be at a fraction of the cost of what it could have been. If you are stuck and a new part costs the price of a small mortgage then give 1st choice a try I know I will use them again.”
“Great result, put in contact with orange Car spares and Pete, located item, a bit expensive but heyho I needed the door.
Dispatched and arrived efficiently.
Overall very happy with the service”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply contact the supplying member direct to inform them your part is faulty. The member will usually ask you to return the faulty part and either dispatch a replacement or if they do not have one available, they will arrange for an immediate refund.
If the matter cannot be resolved then you can report the problem to our Customer Care team via the link on the "Contact Us" page: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
