123 Hampers Reviews

Name: 123 Hampers
Rating: 4.80

4.8 Rating 10,109 Reviews

97 %

of reviewers recommend 123 Hampers

Company Reviews

Product Reviews

Metrics

4.8

Based on 10,109 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

123 Hampers 5 star review on 10th December 2024

261

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My hamper should have been delivered on the 11/12/2022, its the 12/12/2020 and I have no hamper. Not even an email or a call. Will not order here again very poor customer service”

Helpful Report

Posted 3 years ago

Hello Mark, thank you for your review. I am very sorry for the delay in your order being delivered. This is very disappointing to hear. I have located your order and contacted you via email. Best wishes Ellie

Posted 3 years ago

“The website for this company is one of the worst I have ever shopped on. Half the time the website just goes round in circles and doesn’t let you process any further . Very frustrating and I think getting a website that actually works well would improve your sales as I came pretty close to going to a different website, having to spend more than an hour trying to buy a simple Hamper is a joke .”

Helpful Report

Posted 3 years ago

Hello Eric, thank you for your review. I am very sorry to hear about the issues you have experienced while placing your order via our website. I will pass this feedback on to our IT team to be looked into. Best wishes Katie

Posted 3 years ago

“Hamper never turned up. No communication when I contacted them. Not great when supposed to be giving as a gift and no time to order another one.”

Helpful Report

Posted 3 years ago

Hello, Thank you for your review. We are very sorry to hear that there was an issue with the delivery of your order. This is so disappointing to hear. We have located your order and can see that this has been resolved with a member of our Customer Support department. Warm regards Tom

Posted 3 years ago

“Ruined my dads birthday. I had to work as a support worker. Paid £5.99 for guaranteed delivery on 1st September. Didn’t happen”

Helpful Report

Posted 3 years ago

Hello Si Armsbey, Thank you for your review, we are sorry to hear there was a delay in your hamper being received. I have located your order and can see that one of our customer service team have being in contact through email and is helping to resolve this issue for you. We are sorry for any upset caused. Warm regards Katie

Posted 3 years ago

“Recently bought the Afternoon Tea Hamper very disappointed with this Hamper. Scones were "off-the-shelf products " very small not what I would call an Afternoon Scone! Sauage rolls all came in the one package so the smell of the cheese was on all the sausage rolls not nice. Use by date was only 3 days which makes me think that this Hamper is not freshly made. Overall I would advise customers buying this product to be wary and ask questions before deciding to Purchase.”

Helpful Report

Posted 3 years ago

Hello Gordon, Thank you for your review, we are sorry the hamper you received didn't live up to the high expectation we would like to hear. I have located your order and can see that our customer service team is looking into this further with our manager. we are sorry for any inconvenience caused. Warm regards Katie

Posted 3 years ago

“My hamper I bought was due to be delivered yesterday, it’s still not been delivered, it’s Sunday tmrw and I go on holiday on Monday so I cannot chase up also the person I bought it for, it’s been very warm so 5-6 days from despatch I cannot imagine warm cheese is very nice.”

Helpful Report

Posted 3 years ago

Hello Sharon, Thank you for your review, we are sorry to hear the hamper you had placed with us has not been delivered. We would like to investigate into this for you with our dispatch manager. I have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Bad choice using Royal Mail for delivery plenty of other parcel company to use with better service Also checking dates on products would be good idea don’t expect to pay for out of date products”

Helpful Report

Posted 3 years ago

Hello Kath, Thank you for your review, we are sorry to hear our service had let you down on this occasion. I can see that one of our customer service team members has arranged for the order to be resent as an apology. We are sorry for any inconvenience and upset caused. Warm regards Katie

Posted 3 years ago

“After shopping around on net i decided to order from you as delivery was 7th May which i wanted. Guess what my daughter still hasn't received her gift. Royal Mail diverted delivery?? why? Its sitting in Birmingham not update. My daughter is going away 9th May for a week. So where are Royal Mail going to leave this b'day gift. Outside the house with edible's . Absolutely disgusted.”

Helpful Report

Posted 3 years ago

Hello Eliza, Thank you for your review, we are sorry to hear about the hamper you ordered with us for your daughter's birthday not being delivered on the selected delivery date you had chosen. This is very disappointing to hear. We would like to into this further for you. We have located your order and one of my colleagues from the Customer Support department will come back to you soon. Kind regards Rosie

Posted 3 years ago

“Nothing has arrrived-very disappointed!”

Helpful Report

Posted 3 years ago

“The hamper I ordered for a 50th wedding anniversary was not delivered. I was told, when I asked them why it hadn't been delivered, that it was out of stock. They said that they don't know items are not delivered until customers complain!!”

Helpful Report

Posted 3 years ago

“It arrived 3 days too late after paying for next day express delivery, I notified the company via chat to be told it would be delivered that day - still no delivery. I messaged two more times to say it had not been received and could they refund the express delivery and no reply. When it eventually came (4 days after ordering) The message card was cut off after a few words so the receiver couldn't see who it was from - never again :-( very poor service and no attention to detail.”

Helpful Report

Posted 3 years ago

“I ordered the giant sausage roll as a Valentine gift. It was supposed to arrive on Friday 11 February but did not arrive until Tuesday 15 February. Included was a note saying not to consume if not received on Friday. The telephone number provided just says that the lines are closed. I have emailed multiple times and no response. Dreadful. If I could give zero stars I would.”

Helpful Report

Posted 4 years ago

“My daughters birthday cake came the day after her birthday not on the day I had asked for so I had to buy another cake before she got upset.when the cake finally came it didn't look exactly like the photo it was a complete waste of money.”

Helpful Report

Posted 4 years ago

“Arrived late and not worth the money! Items delivered were smaller than expected and we could have bought these at an estimate half the money paid. I am very disappointed as this was a gift to my family. Valerie”

Helpful Report

Posted 4 years ago

“Hamper said it would arrive on the 29th December and has not yet been received . There have been no other updates via email and no response to my complaint email as of yet.”

Helpful Report

Posted 4 years ago

“Absolutely disgusting company placed an ordered, 1 week after the order was placed and supposed to have been delivered, after I contacted the company they told me they don't deliver to that postcode. Had I note chased them I firmly believe I wpuld not have got a refund. I am still without the refund 10days on!! AVOID AT ALL COSTS”

Helpful Report

Posted 4 years ago

“I would never use them again, turned up a week early, without notice, contents were disapointing and not worth the money, and when they ask how did we do you can not click on poor only on good, so this review, hopefully will go out to anyone who is thinking of using this company and my advice is don't.”

Helpful Report

Posted 4 years ago

“Ordered 2 hampers to be delivered on the 24th of Dec. Without any notice, 1 was delivered a week early and the 2nd, which was perishable, sat in the couriers warehouse over the weekend, presumably unrefridgerated. Will not use again”

Helpful Report

Posted 4 years ago

“Awful customer service, I had to contact you when my hamper wasn’t delivered & was told you had stopped delivery for no apparent reason. I then had to chase you again for a tracking link to try & ascertain when it would be delivered. At no point was an apology offered. Would never use again or recommend.”

Helpful Report

Posted 4 years ago

“Paid for next day delivery.2 days later no sign of hamper.It’s too late now was a Christmas gift for a friend who won’t be home after tomorrow now :( Waste of time .Not sure if they will refund as very poor customer service.”

Helpful Report

Posted 4 years ago

123 Hampers is rated 4.8 based on 10,109 reviews