123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,457 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,457 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered 2 bouquets. Both recipients said they were beautiful and really well wrapped.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your amazing 5-star review! We're delighted to hear that both recipients loved their bouquets and appreciated the beautiful wrapping. Your feedback means a lot to us! Warm wishes, 123 Flowers

Posted 11 months ago

“Easy site to use good deals and free delivery”

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Posted 11 months ago

Hello Mrs Baker, Thank you for your fantastic 5-star review! We're so glad to hear that you found our site easy to use and enjoyed the good deals along with the free delivery. Best wishes, 123 Flowers

Posted 11 months ago

“That was do easy to do for my sisters 65 birthday”

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Posted 11 months ago

Hello Sandra, Thank you for your fantastic 5-star review! We're thrilled to know that you found the ordering process so easy for your sister's special birthday. We appreciate your feedback and are here to help with any future celebrations! Best wishes, 123 Flowers

Posted 11 months ago

“My order was for flowers to France. They arrived 2 days later than the three days "gap" I was requested to wait from the requested delivery date. When they were delivered they were dead and squashed, the box they were in, hardly in one piece. When I complained and asked for a refund the person on "chat" tried every way to make me take credit, in the end they gave me a refund but not before I had been very insistent. Further I asked for compensation for my Aunt's disappointment and upset; perhaps a replacement bouquet, free of charge? That was a firm no! They really couldn't care less. They have no interest in the human experience of their customers only the transactional.”

Helpful Report

Posted 11 months ago

Hello Christina, Thank you for taking the time to share your feedback. We're very sorry to hear about the condition in which your order arrived, as well as the delay in delivery to France. This is certainly not the experience we aim to provide, and we understand how upsetting this must have been — especially when sending a thoughtful gift to a loved one. We also regret that your concerns weren’t handled with the care and understanding you expected. While our policy does include offering credit in some situations, we recognise the importance of being flexible and empathetic, particularly when things go wrong. Warm regards, Katie

Posted 11 months ago

“Very easy to use the website and order. I live in Dublin and needed to send flowers to my friend in the north of Ireland which is why I chose this company. I did request next day but they arrived a day later, however my friend was thrilled with them and in my opinion that’s all that matters ☺️”

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Posted 11 months ago

Hello Patricia, Thank you for your wonderful 4-star review! We’re thrilled to hear that you found our website easy to use and that your friend loved the flowers. We apologize for the delay in delivery and appreciate your understanding. Your feedback truly brightens our day! Warm wishes, 123 Flowers

Posted 11 months ago

“Paid extra for next day delivery , flowers were left behind a dustbin on a hot day no calling card left so flowers did not get notice until the next day they were all wilted will not be using again £45 for 5 roses and a few springs of Chrysanthemums & Gypsophila pictures are what i should of received 2nd picture is of delivered flowers nothing like what i ordered, will not use again”

Helpful Report

Posted 11 months ago

Hello Sally, Thank you for bringing this to our attention. I’m truly sorry to hear about your delivery experience and the condition of the flowers upon arrival. Your expectations matter greatly to us, and it’s disappointing when we fall short. We appreciate your feedback and would love the opportunity to make this right. If you could send us images of what you received along with your order number to enquiries@123-flowers.co.uk, our team will look into this for you. Warm regards, 123 Flowers

Posted 11 months ago

“Of all the international flower delivery companies this was the easiest to manuver online. Thank you!”

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Posted 11 months ago

Hello Mary, Thank you for your amazing 5-star review! We’re delighted to hear that you found our online platform easy to navigate. Your feedback means a lot to us, and we can’t wait to assist you again in the future! Warm regards, 123 Flowers

Posted 11 months ago

“Lasted 3 days and all but 1 flower dies get better quality from discounted ilse in supermarkets or local market not happy at all”

Helpful Report

Posted 11 months ago

Hello Peter, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers did not last as long as you expected. We always aim to provide quality blooms, and I understand how disappointing it is when they do not meet your expectations. If not done already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, 123 Flowers

Posted 11 months ago

“I had a voucher which was included in a bouquet from my son, pleased with the flowers but the voucher for 7.50 would not work no matter how many times I put the code in 🥴”

Helpful Report

Posted 11 months ago

Hello Fran, Thank you for your feedback. I’m sorry to hear you had trouble with the voucher. It’s great to know you were pleased with the flowers, but I understand how frustrating it can be when a code doesn’t work as expected. If you could reach out to our customer service team at enquiries@123-flowers.co.uk, we would be happy to assist you further. Warm regards, Team 123 Flowers

Posted 11 months ago

“Excellent quick service”

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Posted 11 months ago

Hello Janine, Thank you for your excellent 5-star review! We’re so glad to hear that you experienced quick service. Your satisfaction truly means the world to us, and we look forward to serving you again! Warm regards, Team 123 Flowers

Posted 11 months ago

“Great flowers and many options with all sorts of budgets, sizes, and additional gifts!”

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Posted 11 months ago

Hello Valentin, Thank you for your fantastic 5-star review! We’re so happy to hear that you enjoyed our variety of flower options and additional gifts. Warm regards, Team 123 Flowers

Posted 11 months ago

“What I ordered vs what was received was terrible. Flowers missing, not where near the quantity what was pictured even though I upgraded to the bunch that was pictured. The flowers received were good quality but the quantity was disgusting! I emailed and reached out and was told basically there was nothing wrong with the flowers and they will not do anything. Very disappointed customer!!”

Helpful Report

Posted 11 months ago

Hello Becky, Thank you for your review. I'm genuinely sorry to hear about your experience with the flowers. We strive to provide our customers with exactly what they expect, and it's disappointing when that commitment isn't met. I understand your frustration regarding the quantity and the response you received. Your feedback is important to us, and we are constantly working to improve. Warm regards, Team 123 Flowers

Posted 11 months ago

“My friend was delighted to receive her bouquet of flowers, first time I’ve used your company. Thank you. Marcia Hughes”

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Posted 11 months ago

Hello Marcia, Thank you for your lovely 4-star review! We’re thrilled to hear that your friend was delighted with her bouquet! It’s wonderful to know that this was your first experience with us, and we hope it won't be your last. Warm regards, Team 123 Flowers

Posted 11 months ago

“Delivered completely different bouquet as advertised. Avoid them. That is a joke. Small picture is what was ordered and big one what been received. They said all is correct.”

Helpful Report

Posted 11 months ago

Hello Edyta, Thank you for your review. I’m very sorry to hear about your disappointment with the bouquet you received. We understand how important it is for our customers to get exactly what they ordered, and it’s frustrating when that does not happen. Please note that image shown online is a medium size, as stated in the description. As you ordered a standard size, there are fewer stems in this. Warm regards, Katie

Posted 11 months ago

“Delivered completely different bouquet as advertised. Avoid them. That is a joke. Small picture is what was ordered and big one what been received. They said all is correct.”

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Posted 11 months ago

“Nicest flowers I've seen so far. I'm sure they will love them.”

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Posted 11 months ago

Hello Hazel, Thank you for your wonderful 5-star review! We’re absolutely delighted to hear that you found our flowers to be the nicest you've seen so far. It’s our goal to create beautiful arrangements that your loved ones will cherish. Warm regards, Rosie.

Posted 11 months ago

“Flowers didn't turn up on day promised. Very angry, very poor service.”

Helpful Report

Posted 11 months ago

Hello Nick, Thank you for your review. I'm truly sorry to hear that the flowers did not arrive as promised. We understand that timely delivery is crucial and it must be very frustrating for you. This certainly isn’t the level of service we strive to provide. Your feedback is important to us, and we will be looking into this matter further to ensure it doesn’t happen again. Warm regards, Katie

Posted 11 months ago

“Had flowers delivered off a friend and there were loads of heads off the flowers. They did not look like the photo on the site. Waste of money and when my friend contacted them they said wait till they open. Funny they won’t let me upload the photos of the pathetic flowers that were sent See photos even if the remains few open they not going to fill the vase.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience with us. I’m really sorry to hear that the flowers received were not up to your expectations and that they didn't resemble what you saw online. It’s incredibly important to us that our customers are satisfied with their orders, and I apologise for any disappointment this has caused. We appreciate your feedback, and while we understand your frustration, please know we’re always looking for ways to improve our service. Warm regards, Katie

Posted 11 months ago

“Allways the sitei s working good, the payment too, the flowers are greate and good prices.”

Helpful Report

Posted 11 months ago

Hello Sabin, Thank you for your fantastic 5-star review! We’re thrilled to hear that our site is working smoothly for you and that you enjoyed the great selection and pricing of our flowers. Your satisfaction is our top priority, and it’s wonderful to know we’re hitting the mark! Warm regards, Rosie

Posted 11 months ago

“I placed an order for an upgraded bouquet from £24.99 to £29.99 to say I was disappointed is an understatement it had a total if 5 roses in it so not worth the money so sadly I will not be using this service again and certainly won’t be recommending it either do t waste your money”

Helpful Report

Posted 11 months ago

Hello Deborah, Thank you for taking the time to leave a review. We completely understand how disheartening it is when something doesn’t meet expectations—especially when it's meant to be a thoughtful gesture. Our upgraded bouquets are designed to include a larger selection of stems and added value, and we're sorry if this wasn’t reflected in what you received. This certainly isn’t the experience we aim to deliver. Warm regards, Rosie

Posted 11 months ago

123 Flowers is rated 4.6 based on 13,457 reviews