123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,538 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Infuriating process - refuses to let me buy without signing up and disclosing personal details (beyond the necessary) - no doubt to ensure they can bombard me with promotions and sell on my details. Then after a laborious sign up process it won't recognise my account and keeps sending me round in online circles. Wasted 40 mins of my time - off to another provider and I won't be back.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We sincerely apologise for the frustration you encountered during the sign-up process. We understand that providing personal details can be off-putting, and we appreciate your feedback regarding this aspect of our service. We strive to create a seamless shopping experience and regret that we missed the mark this time. Your comments are invaluable to us as we continuously work to improve. If you have any further concerns or need assistance, please reach out to our customer service team. Warm regards, Katie

Posted 1 year ago

“Amazing company to deal with very happy and free delevery in even better”

Helpful Report

Posted 1 year ago

Hello Leslie, Thank you for your amazing review! We're so glad to hear that you had a great experience with us and appreciated our free delivery service. Your happiness means the world to us! Warm wishes, Rosie

Posted 1 year ago

“The website is really easy to navigate. The reason I chose 123 Flowers over any other online flower delivery company is due to the free delivery and free message to go on a card in the flowers. Thank you!”

Helpful Report

Posted 1 year ago

Hello Katie, Thank you for your fantastic review! We’re thrilled to hear you found our website easy to navigate and that our free delivery and message card made your choice even better. We appreciate your support! Warm wishes, Katie

Posted 1 year ago

“The flowers were so beautiful! And so affordable. They came in the morning the day I requested and delivery was free as well. They look gorgeous in my living room and lasted ages”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for your amazing review! We're so glad to hear that you loved the flowers and that they made such a beautiful addition to your living room. It’s great to know you appreciated our affordable prices and timely delivery! Warm wishes, Katie

Posted 1 year ago

“Would not recommend buying from this company. Flowers came and look nothing like the photo. After communicating with them they still believe it was an acceptable bouquet. Very disappointed and was so embarrassed when my partner pulled them out. For the company to still say that it is acceptable is a joke.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your feedback. We’re truly sorry to hear that the bouquet you received did not meet your expectations and that it caused embarrassment. We want every customer’s experience to be positive, and your comments are important for us to improve our service. We note on our website that this particular bouquet is sent in bud form. Once the care guide is followed, the flowers will bloom and more closely resemble the bouquet shown online. Warm regards, Rosie

Posted 1 year ago

“Flowers not in great condition also not delivered until 19.10 in the evening”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We sincerely apologise for the late delivery and the condition of the flowers you received. As we use a third-party courier, we’re unable to provide exact delivery times. The courier organises their own delivery routes, which unfortunately means we have no direct control over this. We completely understand how frustrating this can be and appreciate you bringing it to our attention. Your experience matters to us, and we’ll be addressing this internally to help improve our service. If you haven’t already, please email images of the bouquet to enquiries@123-flowers.co.uk, including your order number and “REVIEW” in the subject line. Warm regards, Rosie

Posted 1 year ago

“I have just received your flowers , and sorry to say they are of very poor quality, they are a present so I dont want to make to much of it , However I have just come out of hospital , and I feel disappointed on behalf of the senders who are close relatives ,and I know they would chose flowers of good quality. I can safely say I would getter a better bunch from the local garage, I would not recommend these . I will say they were wrapped satisfactory .”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. We sincerely apologise for the disappointment regarding the quality of the flowers you received. We understand how important it is for gifts to reflect the care and attention of the senders. Your feedback regarding quality is vital, and we will address it with our team to ensure improvements are made. We have reached out via email to look into this. Warm regards, Katie

Posted 1 year ago

“Disappointed with the amount of stems and one was broken. I emailed my complaint and was asked to take a Birds Eye view of them which I wasn’t willing to do as it meant my friend who received them had to take another photo making it awkward.”

Helpful Report

Posted 1 year ago

Hello, We’re truly sorry to hear that your experience didn’t meet your expectations, especially regarding the broken stem and the amount of flowers. We understand how frustrating that can be and appreciate you bringing it to our attention. Your feedback is invaluable as we strive to improve our service. As noted on our website, the bouquet shown is the medium size. Since you purchased the standard size, it contains fewer stems, which is reflected in the overall appearance. Best wishes, Katie

Posted 1 year ago

“Ordered for my sister in law 80th birthday. They delivered late and she was not at home even though she had a box for presents and they did not give them to the neighbour. They said they needed a signature. They were eventually delivered 2 days later with NO signature required and the flowers were not in a good state. I complained but they were not interested”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience. We're genuinely sorry to hear that your order was not delivered on time and that the flowers arrived in poor condition. We understand how disappointing this must be, especially for a milestone birthday celebration. With our before 1 pm delivery option, someone has to be at the address to accept delivery. I do apologise for this. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further. Warm regards, Katie

Posted 1 year ago

“Excellent service, beautiful choice of flowers for all occasions. I shall use your company now instead of M &S x”

Helpful Report

Posted 1 year ago

Hello Chrissy, Thank you so much for your wonderful review! We're delighted to hear you enjoyed our service and selection of flowers. Warm wishes, 123 Flowers

Posted 1 year ago

“Very easy site to use - Can't comment on the quality of the flowers as they haven't been delivered yet, but am confident they will be excellent.”

Helpful Report

Posted 1 year ago

Hello Tracey, Thank you for taking the time to share your experience! We're glad to hear that you found our site easy to use, and we’re confident our flowers will meet your expectations. Warm wishes, 123 Flowers

Posted 1 year ago

“I am absolutely appalled at my order. I paid £69.99 for a delivery for my friend’s birthday, it was supposed to be a large bouquet and what she received was lovely but definitely not large. Absolutely disgusting value for money!”

Helpful Report

Posted 1 year ago

Hello Kate, Thank you for your review. We’re truly sorry to hear that the bouquet your friend received did not meet your expectations in terms of size and value. We understand how disappointing this can be, especially for a special occasion. Your feedback is invaluable to us as we strive to improve our service. Warm regards, Tom

Posted 1 year ago

“Lovely choice of flowers and very reasonably priced,i shall certainly buy from here again.i`ve just bought a beautiful bouquet for my friends birthday.”

Helpful Report

Posted 1 year ago

Hello Linda, Thank you for your glowing review! We're thrilled to hear that you found a lovely bouquet for your friend's birthday and that you'll be shopping with us again. Warm wishes, 123 Flowers

Posted 1 year ago

“Just ordered here for the first time,I hadn’t checked the reviews but fingers crossed”

Helpful Report

Posted 1 year ago

Hello there, Thank you for your first-time order and for sharing your thoughts! We're keeping our fingers crossed alongside you and hope you love your flowers as much as we do. Warm wishes, 123 Flowers

Posted 1 year ago

“Flowers received look nothing like the same amount as iin the website picture looks like they have forgotten half of them”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re very sorry to hear that the flowers you received did not match your expectations and appeared less abundant than what was shown on our website. We understand how disheartening this can be, and we appreciate your feedback as it helps us improve our offerings. If you could send us some photos of what you received to enquiries@123-flowers.co.uk, along with your order number and 'REVIEW' in the subject line, we would be more than happy to assist you further. Warm regards, Rosie

Posted 1 year ago

“Absolute jokers. Paid for ‘large’ bunch where there had been ‘50%’ off the bunch I had chosen. There was nothing ‘large’ about the bunch. All of 7 stems. I do not believe there was any discount. This was evidently a ruse to con customers. I hate to think what would have arrived had I not paid the extra to upgrade to a large bunch. Nothing like the photo online. Bitterly disappointed and upset.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review. We’re very sorry to hear that the bouquet you received did not meet your expectations and that you felt disappointed with the size. We assure you that our promotional offers are genuine, and we value the trust our customers place in us. Your feedback is important, and we will use it to ensure we improve our service going forward. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Tom

Posted 1 year ago

“Ver easy to order online and a lovely selection of reasonable priced flowers. Delivery not sent yet so fingers crossed they are as lovely as the picture.”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for your lovely review! We’re so glad to hear you found our ordering process easy and enjoyed our selection of reasonably priced flowers. Warm wishes, 123 Flowers

Posted 1 year ago

“It arrived the next day, but only the roses came the lilies didn’t. I’m really upset, and they haven’t replied to me on the chat…”

Helpful Report

Posted 1 year ago

Hello Jean, Thank you for your review. We're very sorry for any disappointment caused by the bouquet you received and that you were unable to reach our team last night. Please note that our live chat service is available from 9 AM to 5 PM. As your message came through after 11 PM, there was no one available to respond at that time. Our customer service team has picked up your live chat ticket today and has requested some images of the bouquet so we can review the issue and assist you further. Best wishes, Katie

Posted 1 year ago

“Always quick delivery and always high quality flowers”

Helpful Report

Posted 1 year ago

Hello Anthony, Thank you for your fantastic review! We're thrilled to hear that you appreciate our quick delivery and high-quality flowers. Best wishes, 123 Flowers

Posted 1 year ago

“Not many flowers more greenery, doesn’t look anything like photo”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're sorry to hear that the bouquet you received contained more greenery than flowers and didn't resemble the photo you expected. We understand how disappointing this can be, and we truly appreciate your comments as they help us improve. If you haven't already, please send us some images of the bouquet to enquiries@123-flowers.co.uk along with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,538 reviews