123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,538 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,538 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 74%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Half the flowers were dead within a few days and as I had gone past the deadline for complaints company wasn't interested and as I could prove anything as i had composted them. Also tried 1 excuse and blamed the house they were in, have bought better in aldi and Tesco. Won't buy from them again or recommend them.”

Helpful Report

Posted 1 year ago

Hello Jim, We’re genuinely sorry to hear about your experience with the flowers and the frustration it caused. We strive to ensure all our customers receive high-quality products, and it’s disappointing to know we fell short in your case. Your feedback is invaluable, and we will definitely take it into account as we work to improve our service. Warm regards, 123 Flowers

Posted 1 year ago

“Great service, great price and helpful staff extremely happy with this company :)”

Helpful Report

Posted 1 year ago

Hello Shane, Thank you for your fantastic review! We're so pleased to hear that you had a great experience with our service and found our staff helpful. It’s wonderful to know you’re satisfied with both our service and pricing. Warm regards, 123 Flowers

Posted 1 year ago

“🌟🌟🌟🌟🌟 I return to 123flowers time n time again. my mum loves flowers so as i live in a different country they are a perfect symbolic hug, in flower form! Mum says the bouquets are magic and feel like unhurried love, arriving in bud and unfurling overnight becoming more beautiful daily. She and my grandma always say no point sending flowers when i’m dead!”

Helpful Report

Posted 1 year ago

Hello Jane, Thank you for your wonderful review! We're so glad to hear that our flowers bring a hug of love to both your mum and grandma. It’s heartwarming to know they see the magic in our bouquets as they bloom over time. Your words truly resonate with the spirit we aim to create. Warm regards, 123 Flowers

Posted 1 year ago

“The Team were brilliant in answering all my questions. I made a mistake typo on the card - they found my order and sorted it out for me. The pricing was really good and customer services - (Ellie) outstanding. Order No: 123_396399”

Helpful Report

Posted 1 year ago

Hello, Thank you for your lovely review! We're delighted to hear that our team, particularly Ellie, was able to assist you and resolve the typo issue. We truly appreciate your kind words about our customer service and pricing. Warm regards, 123 Flowers

Posted 1 year ago

“Lovely flowers. Customer service are delightful to deal with.🙂”

Helpful Report

Posted 1 year ago

Hello Jessica, Thank you so much for your lovely review! We’re thrilled to hear that you enjoyed the flowers and had a delightful experience with our customer service. Warm regards, 123 Flowers

Posted 1 year ago

“Technically delivered but not received. Dumped at the door but by the time he got home from work his gift was gone. Sadly at this point 123 don't offer us a signed for delivery service”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback regarding the delivery of your order. We're truly sorry to hear that it was left unattended and unfortunately went missing. We understand how disappointing this must be, especially when it was meant to be a thoughtful gift. Your comments are important to us, and we're continuously working to improve our service. If you have any further concerns, please feel free to reach out to us. Warm regards, Rosie

Posted 1 year ago

“I am sad to report that the flowers delivered by 123 Flowers were underwhelming to say the least. These flowers were sent to a dear friend who sadly lost her aunt. I purchased the largest bunch available going from what was advertised on the website. The pictures attached show they were lacking in comparison. I won’t be using this company again and would probably utilise supermarket flowers at half the price. I did reach out to the company to express my concerns but was informed they were of the required standard. Judge that for yourselves”

Helpful Report

Posted 1 year ago

Hello Lauren, Thank you for sharing your feedback. We're sincerely sorry to hear that the flowers delivered did not meet your expectations, especially during such a difficult time for your friend. We take pride in our offerings, and it’s disheartening to learn that we missed the mark. Your concerns are important to us, and we will use your insights to enhance our services. Warm regards, Rosie

Posted 1 year ago

“Totally disappointed with the flowers that were sent compared to what is advertised! Shocking customer service. Do not use these people. You will be sadly disappointed. I would never recommend.”

Helpful Report

Posted 1 year ago

Hello Mrs, Thank you for your review. We're truly sorry to hear that your experience did not meet your expectations and that the flowers you received were disappointing. We strive for quality and customer satisfaction, and your feedback is crucial in helping us improve. Warm regards, Team 123 Flowers

Posted 1 year ago

“Very easy system, have used before and will recommend to other people”

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Posted 1 year ago

Hello Mark, Thank you so much for your fantastic 5-star review! We're glad to hear that you find our system easy to use and appreciate your willingness to recommend us to others. Your support truly means a lot to us! Warm wishes, Katie

Posted 1 year ago

“The flowers are so lovely”

Helpful Report

Posted 1 year ago

Hello Tim, Thank you for your wonderful 5-star review! We're delighted to hear that you found the flowers to be lovely. Your appreciation truly brightens our day! Warm wishes, 123 Flowers

Posted 1 year ago

“far exceeded expectations, extremely pleased, many many thanks.”

Helpful Report

Posted 1 year ago

Hello Derek, Thank you for your amazing 5-star review! We're thrilled to hear that we far exceeded your expectations. Your satisfaction means the world to us! Warm wishes, 123 Flowers

Posted 1 year ago

“Flowers were nothing like the ones on the website! My husband bought them as a birthday gift and I have to say they are the worst bouquet of flowers I have ever received from him in 47 years. Quality was poor, very few stems and no greenery. Not to mention the cost! I could have bought them as a same in the supermarket for £5.00”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that the flowers you received did not reflect the quality you were expecting. It's disappointing to know that we fell short, especially for such a special occasion. Your comments are valuable to us and will help us improve our service. If you haven't already, please could you forward us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Warm wishes, Tom

Posted 1 year ago

“Very disappointed with attitude of customer service when my flowers didn't arrive. The lady said my flowers were refused, by me, on Royal Mail delivery. Royal Mail did not attempt delivery, and, as I didn't have contact with courier, how could I refuse them, Just sent email to company to see if I get a better response and will update if I get a more positive reaction. The flowers were ordered, sent by my daughter who lives in America and were sent for my 77th birthday Saturday 21st June.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your experience with us. We're very sorry to hear about the issues you faced with the delivery of your flowers and the response from our customer service team. It's important to us that our customers feel valued, and we appreciate your feedback as it helps us identify areas for improvement. Warm wishes, Team 123 Flowers

Posted 1 year ago

“Not like the picture at all”

Helpful Report

Posted 1 year ago

Hello, Thank you for your feedback. We're sorry to hear that the flowers you received did not match the picture you were expecting. We aim to provide a consistent experience, and appreciate your comments as they help us enhance our services. If you haven't already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Tom

Posted 1 year ago

“I am shocked with the flowers received today I couldn’t even call it a bouquet who would cost less than 5 pounds at tesco I complained and apparently that is the write amount for a standard bouquet I will not shop here again”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your thoughts with us. We are truly sorry to hear that the bouquet you received did not meet your expectations. We strive to provide quality arrangements and your feedback helps us understand where we need to improve. Warm regards, Rosie

Posted 1 year ago

“My son, who the flowers were for, was less than happy with the flowers and said they were no better than a £10 bunch he could have purchased from Tesco. We have tried various companies who deliver flowers, including Interflora, and have never been satisfied with any of the other companies and thought your company would deliver something better than them. Sadly not, and I won't be purchasing any flowers off you in the future. These flowers were for a special occasion, and cost nearly £40 including delivery. I feel really let down. The only positive is that you got them delivered when you said you would.”

Helpful Report

Posted 1 year ago

Hello Mr Jones, Thank you for sharing your feedback with us. We're truly sorry to hear that the flowers did not meet your expectations, especially for such a special occasion. Your comments are invaluable, and we will use them to improve our offerings. We understand how important it is to receive quality flowers, and it's disappointing to hear we missed the mark. Thank you for noting the timely delivery, but we sincerely wish we could have provided better service. If there's anything further we can do to assist you, please don't hesitate to reach out. Warm regards, Katie

Posted 1 year ago

“Received flowers for my birthday from my colleagues and by next morning half bouquet was dead. Very disappointed. I had a card which was empty too. Ruined my birthday.”

Helpful Report

Posted 1 year ago

Hello Leena, Thank you for sharing your feedback with us. We are truly sorry to hear that the flowers did not meet your expectations and that you received an empty card. We understand how important special occasions like birthdays are, and it's disheartening to know we fell short in making yours memorable. We value your feedback as it helps us improve our service. Please reach out to us at enquiries@123-flowers.co.uk with any details so we can assist you further. Warm regards, Rosie

Posted 1 year ago

“Flowers were not as advertised. Rose and carnation died within 3 days. Will not be using 123 flowers again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to share your experience. We're truly sorry to hear that the flowers you received were not as advertised and that they did not last as long as they should have. Your satisfaction is very important to us, and we understand how disappointing this must be. We’d appreciate the opportunity to look into this further. Please share any photos along with your order details to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line so we can assist you better. Warm wishes, Rosie

Posted 1 year ago

“Very disappointed, flowers not like the photo despite upgrading to middle sise bouquet.will not be shopping with them again 😑 photos attached from web of the flowers requested and photos of flowers received, Rose was almost dead when delivery.”

Helpful Report

Posted 1 year ago

Hello Mrs Holmwood, Thank you for sharing your experience with us. We sincerely apologise that the flowers did not match what you expected and for any disappointment caused by their condition upon arrival. We take pride in our arrangements and it's disheartening to hear we missed the mark this time. Your feedback is invaluable as we look to improve our offerings and service. We encourage you to share any images and your order details with us at enquiries@123-flowers.co.uk with 'REVIEW' in the subject line so we can investigate this further and address your concerns. Warm regards, Katie

Posted 1 year ago

“Nothing like the picture and some stems dead. Very disappointed.”

Helpful Report

Posted 1 year ago

Hello, Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear that the flowers did not match your expectations and that some stems were not in good condition. We strive to provide high-quality arrangements and it’s disappointing to know we did not deliver on that promise this time. Your feedback is important to us as we continuously work towards improving our services. We’d love the opportunity to make this right. If you could send us images along with your order details to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line, we’d be glad to assist you further. Warm wishes, Katie

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,538 reviews