123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.58

4.6 Rating 13,504 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,504 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“As the intended recipient never received the flowers I do not think much of the service absolute rubbish”

Helpful Report

Posted 1 year ago

Hello, Thank you for your review, and I’m truly sorry to hear that the intended recipient did not receive their flowers. We understand how crucial it is for special moments to be celebrated with thoughtful gestures, and we regret that we fell short in this instance. I can see that our customer service team did ask for you to confirm the delivery details, so we can look into this for you. Warm regards, Katie

Posted 1 year ago

“Delivered on time. Flowers were not as photo, very few flowers and the one rose had broken stem. I would not use again.”

Helpful Report

Posted 1 year ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear that the flowers did not meet your expectations and that one of the stems was damaged. We understand how important it is for the flowers to be in perfect condition upon delivery, and we regret that this was not the case for you. Warm regards, Katie

Posted 1 year ago

“Really disappointed , if this was the large size I hate to think what the standard size would be . Ordered 2 bouquets not impressed with either”

Helpful Report

Posted 1 year ago

Hello Jan, Thank you for your feedback, and we're truly sorry to hear that you were disappointed with both bouquets — especially regarding the sizing and overall impression. We understand how important it is for our products to meet expectations, and we're sorry that we let you down on this occasion. Your comments have been shared with our floristry and packing teams so we can review and improve our sizing consistency. Please could you reach out to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Please also include some images of the bouquet. Best wishes, Katie

Posted 1 year ago

“Absolutely shocking service- flowers delivered 2 days late with no explanation or communication- automated response from customer services. Extremely disappointed”

Helpful Report

Posted 1 year ago

Hello, I’m sorry to hear about your experience with the late delivery and lack of communication. This is not the level of service we strive to provide, and I understand how disappointing this must have been for you. We genuinely care about the satisfaction of our customers, and your feedback highlights areas that need our attention. Warm regards, Katie

Posted 1 year ago

“Have never been disappointed with any orders. Great service and great flowers. Would always recommend without hesitation.”

Helpful Report

Posted 1 year ago

Hello Nancy, Thank you for your wonderful 5-star review! We're so pleased to hear that we've consistently met your expectations with both our service and flowers. Warm wishes, 123 Flowers

Posted 1 year ago

“My Mum Was Very Happy With Her Bunch Of Flowers. Ordered Late Last Night And Delivered Today.... They're Exactly How They Look In The Photo. Thank You 123 Flowers 💐”

Helpful Report

Posted 1 year ago

Hello, Thank you for your wonderful 5-star review! We’re thrilled to hear that your Mum loved her flowers and that they matched the photo perfectly. Warm wishes, 123 Flowers

Posted 1 year ago

“Slightly disappointed by the size of the plant in the gift set, compared to the picture. No email was sent to advise it was on its way or being delivered however it was delivered the next day.”

Helpful Report

Posted 1 year ago

Hello Melissa, Thank you for your feedback! We’re sorry to hear that the size of the plant didn't meet your expectations and that you didn't receive tracking updates. Your feedback is important to us as we strive to improve our service. We appreciate your understanding and hope the gift was still a lovely surprise. Kind regards, 123 Flowers

Posted 1 year ago

“I ordered 2 bouquets. Both recipients said they were beautiful and really well wrapped.”

Helpful Report

Posted 1 year ago

Hello, Thank you for your amazing 5-star review! We're delighted to hear that both recipients loved their bouquets and appreciated the beautiful wrapping. Your feedback means a lot to us! Warm wishes, 123 Flowers

Posted 1 year ago

“Easy site to use good deals and free delivery”

Helpful Report

Posted 1 year ago

Hello Mrs Baker, Thank you for your fantastic 5-star review! We're so glad to hear that you found our site easy to use and enjoyed the good deals along with the free delivery. Best wishes, 123 Flowers

Posted 1 year ago

“That was do easy to do for my sisters 65 birthday”

Helpful Report

Posted 1 year ago

Hello Sandra, Thank you for your fantastic 5-star review! We're thrilled to know that you found the ordering process so easy for your sister's special birthday. We appreciate your feedback and are here to help with any future celebrations! Best wishes, 123 Flowers

Posted 1 year ago

“My order was for flowers to France. They arrived 2 days later than the three days "gap" I was requested to wait from the requested delivery date. When they were delivered they were dead and squashed, the box they were in, hardly in one piece. When I complained and asked for a refund the person on "chat" tried every way to make me take credit, in the end they gave me a refund but not before I had been very insistent. Further I asked for compensation for my Aunt's disappointment and upset; perhaps a replacement bouquet, free of charge? That was a firm no! They really couldn't care less. They have no interest in the human experience of their customers only the transactional.”

Helpful Report

Posted 1 year ago

Hello Christina, Thank you for taking the time to share your feedback. We're very sorry to hear about the condition in which your order arrived, as well as the delay in delivery to France. This is certainly not the experience we aim to provide, and we understand how upsetting this must have been — especially when sending a thoughtful gift to a loved one. We also regret that your concerns weren’t handled with the care and understanding you expected. While our policy does include offering credit in some situations, we recognise the importance of being flexible and empathetic, particularly when things go wrong. Warm regards, Katie

Posted 1 year ago

“Very easy to use the website and order. I live in Dublin and needed to send flowers to my friend in the north of Ireland which is why I chose this company. I did request next day but they arrived a day later, however my friend was thrilled with them and in my opinion that’s all that matters ☺️”

Helpful Report

Posted 1 year ago

Hello Patricia, Thank you for your wonderful 4-star review! We’re thrilled to hear that you found our website easy to use and that your friend loved the flowers. We apologize for the delay in delivery and appreciate your understanding. Your feedback truly brightens our day! Warm wishes, 123 Flowers

Posted 1 year ago

“Paid extra for next day delivery , flowers were left behind a dustbin on a hot day no calling card left so flowers did not get notice until the next day they were all wilted will not be using again £45 for 5 roses and a few springs of Chrysanthemums & Gypsophila pictures are what i should of received 2nd picture is of delivered flowers nothing like what i ordered, will not use again”

Helpful Report

Posted 1 year ago

Hello Sally, Thank you for bringing this to our attention. I’m truly sorry to hear about your delivery experience and the condition of the flowers upon arrival. Your expectations matter greatly to us, and it’s disappointing when we fall short. We appreciate your feedback and would love the opportunity to make this right. If you could send us images of what you received along with your order number to enquiries@123-flowers.co.uk, our team will look into this for you. Warm regards, 123 Flowers

Posted 1 year ago

“Of all the international flower delivery companies this was the easiest to manuver online. Thank you!”

Helpful Report

Posted 1 year ago

Hello Mary, Thank you for your amazing 5-star review! We’re delighted to hear that you found our online platform easy to navigate. Your feedback means a lot to us, and we can’t wait to assist you again in the future! Warm regards, 123 Flowers

Posted 1 year ago

“Lasted 3 days and all but 1 flower dies get better quality from discounted ilse in supermarkets or local market not happy at all”

Helpful Report

Posted 1 year ago

Hello Peter, Thank you for taking the time to share your experience. I'm truly sorry to hear that the flowers did not last as long as you expected. We always aim to provide quality blooms, and I understand how disappointing it is when they do not meet your expectations. If not done already, please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Warm regards, 123 Flowers

Posted 1 year ago

“I had a voucher which was included in a bouquet from my son, pleased with the flowers but the voucher for 7.50 would not work no matter how many times I put the code in 🥴”

Helpful Report

Posted 1 year ago

Hello Fran, Thank you for your feedback. I’m sorry to hear you had trouble with the voucher. It’s great to know you were pleased with the flowers, but I understand how frustrating it can be when a code doesn’t work as expected. If you could reach out to our customer service team at enquiries@123-flowers.co.uk, we would be happy to assist you further. Warm regards, Team 123 Flowers

Posted 1 year ago

“Excellent quick service”

Helpful Report

Posted 1 year ago

Hello Janine, Thank you for your excellent 5-star review! We’re so glad to hear that you experienced quick service. Your satisfaction truly means the world to us, and we look forward to serving you again! Warm regards, Team 123 Flowers

Posted 1 year ago

“Great flowers and many options with all sorts of budgets, sizes, and additional gifts!”

Helpful Report

Posted 1 year ago

Hello Valentin, Thank you for your fantastic 5-star review! We’re so happy to hear that you enjoyed our variety of flower options and additional gifts. Warm regards, Team 123 Flowers

Posted 1 year ago

“What I ordered vs what was received was terrible. Flowers missing, not where near the quantity what was pictured even though I upgraded to the bunch that was pictured. The flowers received were good quality but the quantity was disgusting! I emailed and reached out and was told basically there was nothing wrong with the flowers and they will not do anything. Very disappointed customer!!”

Helpful Report

Posted 1 year ago

Hello Becky, Thank you for your review. I'm genuinely sorry to hear about your experience with the flowers. We strive to provide our customers with exactly what they expect, and it's disappointing when that commitment isn't met. I understand your frustration regarding the quantity and the response you received. Your feedback is important to us, and we are constantly working to improve. Warm regards, Team 123 Flowers

Posted 1 year ago

“My friend was delighted to receive her bouquet of flowers, first time I’ve used your company. Thank you. Marcia Hughes”

Helpful Report

Posted 1 year ago

Hello Marcia, Thank you for your lovely 4-star review! We’re thrilled to hear that your friend was delighted with her bouquet! It’s wonderful to know that this was your first experience with us, and we hope it won't be your last. Warm regards, Team 123 Flowers

Posted 1 year ago

123 Flowers is rated 4.6 based on 13,504 reviews