123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,351 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful flower's”

Helpful Report

Posted 11 months ago

Hello, Thank you for your lovely 5-star review! We're delighted to hear that you found the flowers beautiful. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Excellent company,The flowers were sent on time and arrived in beautiful condition.After reading some bad reviews I was concerned I emailed customer service and they were great and said if there was any problems let them know right away.”

Helpful Report

Posted 11 months ago

Hello Julie, Thank you so much for your wonderful 5-star review! We're thrilled to hear that the flowers arrived on time and in beautiful condition. It means a lot to us that you reached out to our customer service and found them helpful. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Love this service!!!!!”

Helpful Report

Posted 11 months ago

Hello Sophie, Thank you for your fantastic 5-star review! We're so glad to hear that you love our service! Your support means the world to us and inspires us to keep delivering the best for our valued customers. Warm regards, The 123 Flowers Team

Posted 11 months ago

“I used this service to send flowers to my good good friend after I upset her royalty when I was drunk. Hopefully makes a difference”

Helpful Report

Posted 11 months ago

Hello Joe, Thank you for your heartfelt 5-star review! We're glad to hear that you chose our service to send flowers to your friend. We hope they bring a smile and help mend things. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Excellent experience and easy to place an order”

Helpful Report

Posted 11 months ago

Hello Khanom-Un, Thank you for your excellent 5-star review! We're so glad to hear that your ordering experience was smooth and easy. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Easy to use. Quick payment and confirmation. Completed in 2 mins.”

Helpful Report

Posted 11 months ago

Hello Phil, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our service easy to use and quick. Your feedback is greatly appreciated and motivates us to keep providing the best experience possible. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Easy to use web site. Not seen the flowers yet as only just ordered them. Shame web site doesn’t seem to accept Apple Pay ?? Had to use an alternative payment. Let’s see if the flowers arrive on time as promised.”

Helpful Report

Posted 11 months ago

Hello Elizabeth, Thank you for your review! We're glad you found our website easy to use. We will look into the issue with Apple Pay, thank you for bringing this to our attention. We hope the flowers arrive on time and that they are enjoyed. Best, The 123 Flowers Team

Posted 11 months ago

“I brought the my sister in law a bouquet for her birthday which were ordered Monday 18th, arrived Tues 19th and the majority of the flowers were dead will never order again”

Helpful Report

Posted 11 months ago

Hello Miss Rogers, Thank you for sharing your feedback. I'm truly sorry to hear that the bouquet you received was not up to standard and that your sister-in-law’s birthday was affected by this. We aim to provide fresh and beautiful flowers, and it’s disappointing to know we missed the mark. Your comments are valuable and will help us enhance our quality moving forward. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Warm regards, Tom

Posted 11 months ago

“Terrible place, do never buy!!! Ordered a bouquet of flowers for my nan as we had just lost my great uncle. They turned up and they’re half dead, and look absolutely terrible! From what is shown on their website to what you receive, never order from here!! STAY AWAY”

Helpful Report

Posted 11 months ago

Hello Jake, Thank you for your feedback, and I'm genuinely sorry to hear about your experience. It's heartbreaking to know that the flowers you received didn't meet your expectations, especially during such a difficult time. We strive to provide beautiful arrangements and appreciate your input to help us improve our service. Take care, Tom

Posted 11 months ago

“I have ordered several gift bouquets from 123 Flowers for friends and family, All the recipients have been thrilled with their flowers, always EXCELLENT. Thank you”

Helpful Report

Posted 11 months ago

Hello Stephanie, Thank you so much for your amazing 5-star review! We’re delighted to hear that all the recipients have been thrilled with their bouquets. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Delivered 2 days late. Flowers delivered looked nothing like picture on my confirmation of order . Customer services no help just repeated company policy which does help in individual cases. Following up complaint to consumers association as this company need to be reported”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave a review. I am very sorry to hear that you felt that the flowers did not resemble the images online and I do apologise for any upset this has caused. We are incredibly sorry for any disappointment caused while contacting our customer support team on this occasion. This certainly isn't our intention! Kind regards, Tom.

Posted 11 months ago

“Ordered bunch of flowers. Paid extra for more flowers. What arrived was embarrassing. 3 roses and a few stems of little flowers still to bud. Contacted customer service who said that was the bunch I ordered and they won’t be doing anything about it. Don’t waste your time ordering from this site. What arrives is nothing like what the images are online. Total rip off!”

Helpful Report

Posted 11 months ago

Hello, I appreciate you sharing your experience with us. I’m truly sorry to hear that the flowers you received did not meet your expectations and that you felt embarrassed by the arrangement. It's disappointing to know that you felt the service was unsatisfactory as well. Your feedback is valuable and will help us improve in the future. Thank you for bringing this to our attention. Best, Katie

Posted 11 months ago

“Dreadful flowers , I was embarrassed , if it actually let me add photos I would have!!”

Helpful Report

Posted 11 months ago

Hello Jane, I appreciate you taking the time to share your thoughts. I'm truly sorry to hear that the flowers did not meet your expectations and that it left you feeling embarrassed. We aim to provide beautiful arrangements, and it's clear we fell short in your case. Your feedback is essential to us, and we will be addressing this issue to ensure improvements. Thank you for letting us know. Warm regards, Katie

Posted 11 months ago

“I ordered my boyfriend flowers for Valentine's Day- on the website/login it showed it would arrive on time, but from their end it showed the 15th for some reason- I asked for help multiple times and for them to fix their error as it was on their end but they insisted that I was wrong despite me sending multiple pictures and evidence that it was to be delivered on the 14th. Customer service wasn’t helpful and refused to help me or correct their mistake. We won’t ever order from here again. I’ve never had such a disappointing experience. The bouquet was expensive and they couldn’t even deliver it on time.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your feedback. I'm really sorry to hear about the confusion with your order and the frustration you experienced with our customer service. This is certainly not the level of service we strive to provide, especially for such an important occasion. Warm regards, Katie

Posted 11 months ago

“Ordered flowers to be delivered on 14th February ordered these on 30th January wished I never bothered. For the money I paid may aswell gone to Tesco or something and got more the money very small looks big on the picture but very tiny in real life received confirmation of the order but never received an email to say they've been dispatched so ended up buying some on my way home from work and my wife preferred the ones I got on the way home to what was delivered simply because there was more and it was half the price. Completely a waste of money and never ordering from here again”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience. I'm truly sorry to hear that the flowers did not meet your expectations both in size and in quality. We aim to provide a delightful experience for our customers, especially on such special occasions. Your feedback about the order confirmation and dispatch notifications is important to us, and I apologize for any inconvenience it caused. We’d appreciate the chance to learn more about your experience to help us improve. Best wishes, Katie

Posted 11 months ago

“I ordered the Peruvian Lily & Rose for my mothers birthday, the bouquet that I picked looked great on the website but I was absolutely shocked by what was delivered. What was delivered looked nothing like what I ordered, most of the roses were damaged. I would not recommend using them.”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your thoughts. I'm really sorry to hear that the bouquet you received did not match your expectations and that there were issues with the roses. This is certainly not the experience we aim to provide, especially for such a special occasion. We do advise on the website that the image shown is a medium size. As you purchased the standard size, there are fewer stems. Best wishes, Katie

Posted 11 months ago

“Customer service rubish”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm sorry to hear that you had issues with our customer service. We strive to provide excellent support to all our customers and it's clear we missed the mark here. We take your concerns seriously and would love the opportunity to address this matter. Please reach out to us directly at enquiries@123-flowers.co.uk, so we can assist you further. Warm regards, Katie

Posted 11 months ago

“Unfortunately wrong bouquet was sent, but contacted customer support and immediately resolved the matter and the correct bouquet was then sent. Thank you Aaron of customer support. The bouquet was lovely thankyou.”

Helpful Report

Posted 11 months ago

Hello Jana, Thank you for your fantastic 5-star review! We sincerely apologise for the mix-up with the bouquet, but we're thrilled to hear that Aaron from customer support was able to assist you quickly and that you loved the final arrangement. Your appreciation truly means a lot to us! Warm regards, The 123 Flowers Team

Posted 11 months ago

“No problem at all x”

Helpful Report

Posted 11 months ago

Hello Sid, Thank you for your fantastic 5-star review! We're so glad to hear that everything went smoothly. Your satisfaction is our priority, and we truly appreciate your support. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Ordered a bunch of flowers for my mums 60th. Didn’t get what I expected in the pictures! Half the amount shown and they look half dead already! PICTURES MISLEADING, OVER PRICED!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm truly sorry to hear that your experience did not meet your expectations and that the flowers you received were not as depicted in our images. We understand how disappointing this can be, especially for a special occasion like your mum's 60th birthday. Please note that we do show a medium size bouquet on our website as advised in the description. As you purchased the standard size, there are fewer stems in the bouquet. Warm regards, Katie

Posted 11 months ago

123 Flowers is rated 4.6 based on 13,351 reviews