123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.61

4.6 Rating 13,351 Reviews

92 %

of reviewers recommend 123 Flowers

4.6

Based on 13,351 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Amazing flowers. Great sooth process. Thank you so much”

Helpful Report

Posted 10 months ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you loved the flowers and had a great experience with our process. Your appreciation means so much to us! Warm regards, The 123 Flowers Team

Posted 10 months ago

“I ordered flowers for my friend in another city, received a confirmation of the order and did not worry anymore. the order was supposed to arrive on 8 March, but as it turned out, I checked my mail later and saw a letter that my order was delayed as a fraud, it is not clear for what reason? after that, my person was on holiday and surprise on her birthday was ruined. The customer service is generally terrible, they don't care about their customers At all. I don't recommend this horrible place to anyone”

Helpful Report

Posted 10 months ago

Hello Liudmyla, I truly apologise for the distress caused by the delay and our customer service response. It's disheartening to hear that your thoughtful surprise didn't go as planned, and I understand how important these occasions are. We are continuously working to improve our systems and communication to ensure a better experience for our customers. Best wishes, Tom

Posted 10 months ago

“I ordered flowers for a friend who is poorly they should have arrived Saturday however they use Royal Mail for delivery who sent the flowers to the wrong depot so they arrived yesterday (Sunday) completely wrecked I would advise never to use this company !!!”

Helpful Report

Posted 10 months ago

Hello, I sincerely apologise for the experience you've had with your order. It's disappointing to hear that the flowers arrived damaged due to delivery issues, and I understand your frustration. We strive to provide reliable service and your feedback is invaluable for us to address these concerns. I can see an order has been arranged for delivery. Best wishes, Tom

Posted 10 months ago

“⭐⭐⭐⭐⭐ Absolutely Stunning Flowers & Exceptional Service! I can confidently say that 123 Flowers has won me over as a lifelong customer! Their flowers are nothing short of breathtaking—vibrant, unique, and thoughtfully arranged with an exquisite selection of blooms that you simply don’t find elsewhere. Every bouquet feels special, with a mix of unusual and elegant flowers that always leave recipients completely in awe. The number of compliments I’ve received on these bouquets is unbelievable! Friends and family gush over how fresh and beautifully designed they are, and I love knowing that every order brings so much joy. On top of their gorgeous flowers, 123 Flowers offers an incredibly smooth experience from start to finish. Their website is easy to navigate, making ordering a breeze, and their service is impeccable—reliable, efficient, and truly customer-focused. If you’re looking for standout flowers that make an impression, 123 Flowers is the ultimate choice. Highly recommended!”

Helpful Report

Posted 10 months ago

Hello, Thank you for your incredible 5-star review! We are so glad to hear that you’ve found our flowers stunning and our service exceptional. Your kind words about our unique arrangements and the joy they bring to your friends and family truly make our day! We’re dedicated to making every step of your experience seamless, and it’s wonderful to know that you felt this during your time with us. Warm regards, The 123 Flowers Team

Posted 10 months ago

“Very satisfied, the boquet is high quality!”

Helpful Report

Posted 10 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you are satisfied with the quality of the bouquet. Warm regards, The 123 Flowers Team

Posted 10 months ago

“Beautiful bouquet for a very reasonable price”

Helpful Report

Posted 10 months ago

Hello, Thank you so much for your lovely 5-star review! We’re delighted to hear that you found the bouquet beautiful and the price reasonable. Warm regards, The 123 Flowers Team

Posted 10 months ago

“Amazing selection and a very easy to use service. Will definitely be telling friends about this site.”

Helpful Report

Posted 10 months ago

Hello, Thank you so much for your amazing 5-star review! We're delighted to hear that you enjoyed our selection and found our service easy to use. Your support and recommendation to friends mean the world to us! Warm regards, The 123 Flowers Team

Posted 10 months ago

“Easy to find the flowers I wanted, exclnt price”

Helpful Report

Posted 10 months ago

Hello, Thank you for your amazing 5-star review! We're delighted to hear that you easily found the flowers you wanted at an excellent price. Your satisfaction is our priority, and your feedback means a lot to us! Warm regards, The 123 Flowers Team

Posted 10 months ago

“Terrible service. Flowers ordered for a loved one's birthday never arrived although order was placed 2 days in advance. Why do you even offer 'next day delivery' when you can't even process an order that was placed 2 days in advance. Extremely disappointed and I am entitled to a refund. I will never use this florist again!!!”

Helpful Report

Posted 10 months ago

Hello Radhika, Thank you for taking the time to leave a review. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. I am very sorry for this and for any disappointment caused on this occasion. I can also see you did select free delivery. We state on the website that this can take 1-2 extra working days in transit. Best wishes, Rosie

Posted 10 months ago

“Completely wrong flowers delivered to me. I ordered pink and red flowers and I was delivered 4 small white flowers that are damaged and broken. Also the delivery was late”

Helpful Report

Posted 10 months ago

Hello Cillian, I'm really sorry to hear about the mix-up with your order and the issues you experienced with the delivery. We want to make sure that our customers receive the correct arrangements in perfect condition, and I apologise for falling short in your case. Your feedback is crucial for us to understand where we can improve. I can see that this has been resolved with our team. Best regards, Tom

Posted 10 months ago

“Quick easy proces to order flowers. Like the free delivery and the range of flowers to choose from. Thank you”

Helpful Report

Posted 10 months ago

Hello, Thank you for your fantastic 5-star review! We're thrilled to hear that you found the ordering process quick and easy, and that you appreciated our free delivery and range of flowers. Warm regards, The 123 Flowers Team

Posted 10 months ago

“Flowers came quickly but are crazily overpriced and look absoultey nothing like the photol. Would recommend buying in person instead.”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to share your thoughts with us. I'm sorry to hear that the flowers did not meet your expectations in terms of appearance and pricing. We aim to provide lovely arrangements that align with our photos, and it's disappointing to learn that this wasn't the case for you. Your feedback is invaluable and helps us enhance our service. Best wishes, Tom

Posted 10 months ago

“I paid £56.00 for flowers and chocolates that were delivered late and refused, and didn’t receive any compensation. So don’t believe that the expected delivery date on the order is the date that you will get them.”

Helpful Report

Posted 10 months ago

Hello Clifford, Thank you for sharing your experience with us. I sincerely apologise for the inconvenience caused by the delayed delivery. I can see that you selected free delivery, which may take longer in transit. Additionally, due to the distance between the delivery address and our distribution center, deliveries can sometimes take extra time, as mentioned on our website. Best wishes, Tom

Posted 10 months ago

“Flowers didn’t arrive. I ordered flowers for my wife’s birthday, and they weren’t delivered to the hotel we stayed in for the night. I contacted them this morning, to try and see if they could resend them to our house, as we’re not at the hotel anymore, and their suggestion was that I drive a 400 mile round trip to pick them up from the hotel!”

Helpful Report

Posted 10 months ago

Hello Russ, Thank you for reaching out and sharing your experience. I'm truly sorry to hear that the flowers did not arrive on your wife’s special day. I understand how disappointing this must have been, especially given the circumstances. Our goal is to provide excellent service and beautiful arrangements, and I regret that we didn’t meet that standard for you. I appreciate your feedback, as it helps us to improve. Best wishes, Tom

Posted 10 months ago

“Ordered a pink arrangement for £25 got a white arrangement smaller than the medium I paid for. Customer service useless.i have passed this onto PayPal to try and get some sort of refund as I have had to buy more flowers 😡”

Helpful Report

Posted 10 months ago

Hello Linda, Thank you for taking the time to express your concerns. I'm really sorry to hear that your experience did not meet your expectations and that you encountered difficulties with our customer service. It's always our goal to deliver the correct arrangement, and I understand how frustrating it can be when that doesn’t happen. We always try to use the exact flowers as our pictures, but on some occasions, substitutes may have to be made, as we advise on each product page and in the terms and conditions. Best wishes, Tom

Posted 10 months ago

“Very easy to order flowers. I’m ordering from New Zealand and found it a really easy process. Thank you for having a great sight and service.”

Helpful Report

Posted 10 months ago

Hello, Thank you so much for your glowing 5-star review! We're delighted to hear that you found ordering from New Zealand to be a breeze. Warm regards, The 123 Flowers Team

Posted 10 months ago

“I ordered a bunch of flowers beautiful on website Recipient sent photo to say thank you and I’m horrified”

Helpful Report

Posted 11 months ago

Hello Kathy, Thank you for taking the time to share your concerns. I'm truly sorry to hear that the flowers you received did not match your expectations based on our website. We aim to provide stunning arrangements, and I understand how disappointing it can be when the delivered product falls short. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. I can see that our customer service team is awaiting your reply to look into this. Best wishes, Tom

Posted 11 months ago

“So easy to use and has all the necessary information you require. Lots of different options to choose.. spoiled for choice.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your amazing 5-star review! We're so pleased to hear that you found our platform easy to use and enjoyed the variety of options we offer. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Sending my fourth bouquet of flowers and each and every recipient loved the flowers one mentioned they were the best she has received through post Although I requested next day it did take two days wasn't a major issue for me”

Helpful Report

Posted 11 months ago

Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that your recipients loved the bouquets. We appreciate your understanding regarding the delivery timing and are glad it wasn't a major issue. Warm regards, The 123 Flowers Team

Posted 11 months ago

“Easy to use!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your fantastic 5-star review! We're so glad to hear that you found our service easy to use. We aim to make the experience as seamless as possible for our customers. Warm regards, The 123 Flowers Team

Posted 11 months ago

123 Flowers is rated 4.6 based on 13,351 reviews