123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,460 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Had flowers delivered off a friend and there were loads of heads off the flowers. They did not look like the photo on the site. Waste of money and when my friend contacted them they said wait till they open. Funny they won’t let me upload the photos of the pathetic flowers that were sent See photos even if the remains few open they not going to fill the vase.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your experience with us. I’m really sorry to hear that the flowers received were not up to your expectations and that they didn't resemble what you saw online. It’s incredibly important to us that our customers are satisfied with their orders, and I apologise for any disappointment this has caused. We appreciate your feedback, and while we understand your frustration, please know we’re always looking for ways to improve our service. Warm regards, Katie

Posted 11 months ago

“Allways the sitei s working good, the payment too, the flowers are greate and good prices.”

Helpful Report

Posted 11 months ago

Hello Sabin, Thank you for your fantastic 5-star review! We’re thrilled to hear that our site is working smoothly for you and that you enjoyed the great selection and pricing of our flowers. Your satisfaction is our top priority, and it’s wonderful to know we’re hitting the mark! Warm regards, Rosie

Posted 11 months ago

“I placed an order for an upgraded bouquet from £24.99 to £29.99 to say I was disappointed is an understatement it had a total if 5 roses in it so not worth the money so sadly I will not be using this service again and certainly won’t be recommending it either do t waste your money”

Helpful Report

Posted 11 months ago

Hello Deborah, Thank you for taking the time to leave a review. We completely understand how disheartening it is when something doesn’t meet expectations—especially when it's meant to be a thoughtful gesture. Our upgraded bouquets are designed to include a larger selection of stems and added value, and we're sorry if this wasn’t reflected in what you received. This certainly isn’t the experience we aim to deliver. Warm regards, Rosie

Posted 11 months ago

“Give this company a wide berth! Terrible flowers, terrible customer service. Ordered £30 flowers, shown what was received to a local florist, she said £12-14 worth of flowers at best. Don't waste your money. I will be contacting my bank!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback. I'm really sorry to hear about your dissatisfaction with the flowers you received and our customer service. It's clear that we did not meet your expectations, and I sincerely apologise for that experience. Warm regards, Katie

Posted 11 months ago

“Absolutely flowers even when they tried to rectify the first bunch after constant email of complaints and photos of the flowers. They were shameful 😔”

Helpful Report

Posted 11 months ago

Hello Jen, Thank you for your review. I'm ever so sorry for your experience here and that your replacement did not make this right for you - that's not at all how we'd want to leave you feeling. We genuinely appreciate your feedback and will take it on board as we continue working to improve our service. Best wishes, Katie

Posted 11 months ago

“I paid the extra £2.95 for next day delivery, they arrived 3 days later, told me it isn't guaranteed, even though free standard delivery states 1-2 working days. The flowers that arrived were not like the picture at all, I upgraded to a medium bouquet and paid £30 for a paltry looking amount of flower, when I sent the pic they said yes they are correct for a medium bunch flowers! Do not use, they just scam you and aren't interested in putting right at all. See pics to see what I ordered and what arrived!”

Helpful Report

Posted 11 months ago

Hello, Thank you for your feedback, and we're truly sorry to hear about your experience. We understand how frustrating delivery delays and unmet expectations can be, especially when sending flowers for a special occasion. While our next-day delivery service aims to arrive promptly, it is not guaranteed due to courier limitations, which we do try to communicate clearly at checkout. That said, we appreciate that a delay of three days is far from ideal and sincerely apologise for the inconvenience. Regarding the bouquet, we’re sorry it didn’t meet your expectations. Our florists follow a recipe for each bouquet size using seasonal flowers, which can sometimes result in natural variation. However, your feedback is important, and we’ll use it to review how clearly we present bouquet sizing and imagery on our website. We’re disappointed to hear you felt we weren't interested in resolving the issue — this is never our intention and we will use this feedback to continue to improve our service going forward. Warm regards, Katie

Posted 11 months ago

“This was the first time I had used 123 flowers to send flowers to my 89 year old Mum in the UK. The flowers were fantastic, great value and arrived on time for her birthday. There was only one issue I never received confirmation of despatch as promised by 123 and no tracking so I had no idea if they were on their way. Checked my junk email but there was zero follow up from 123 once the purchase had been made.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your thoughtful 4-star review! We’re glad to hear that the flowers for your mum were fantastic, great value, and arrived on time for her birthday. It means a lot to us that we could help celebrate such a special occasion. We apologize for the lack of communication regarding the dispatch confirmation and tracking details. Your feedback is invaluable, and we will work on improving this aspect of our service. We appreciate your support and hope to serve you again in the future! Warm regards, Rosie.

Posted 11 months ago

“Amazing service and beautifully packed flowers. The perfect gift!”

Helpful Report

Posted 11 months ago

Hello Umar, Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our service and found the flowers beautifully packed. It’s always wonderful to know we’re able to help you find the perfect gift! We appreciate your support and look forward to serving you again soon! Warm regards, Rosie.

Posted 11 months ago

“This was my first experience using this site, I must admit, I am very impressed. I purchased flowers for my mum on 14/5 for NI. She received the flowers today via Royal Mail. And she is over the moon with them. So thank you to 123 flowers for bringing a smile to my 84 year old mother. I will definitely use you again.”

Helpful Report

Posted 11 months ago

Hello Fiona, Thank you for your amazing 5-star review! We’re absolutely delighted to hear that your mum loved the flowers and that we could bring a smile to her day. Your kind words and support mean so much to us! We look forward to serving you again soon! Warm regards, Rosie.

Posted 11 months ago

“Very efficient website, good choice and reasonable prices, can highly recommend.”

Helpful Report

Posted 11 months ago

Hello Josephine, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our website efficient, and that you appreciate our selection and prices. Your recommendation means a lot to us! Warm regards, Rosie

Posted 11 months ago

“A very straightforward system to work. Beautiful flowers that gave great pleasure. Thank you. It has encouraged me to send two more bunches today.”

Helpful Report

Posted 11 months ago

Hello, Thank you for your wonderful 5-star review! We’re so pleased to hear that you found our system straightforward and that the flowers brought you such joy. It’s fantastic to know you’re encouraged to send more! Warm regards, Rosie.

Posted 11 months ago

“I’m so embarrassed to have sent these flowers. They look beautiful in the website picture but then the actual bunch of flowers is ridiculous, yes I ordered the small bundle but that’s what was pictured with the price I was paying. My Daughter intercepted these and they were not given to the grieving parents they were bought for. Thank goodness as they are pathetic.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback. I'm truly sorry to hear about your experience with the flowers you ordered. It’s understandable that you would feel embarrassed, especially during such a sensitive time. We strive to accurately represent our products online, and I’m sorry that what arrived did not meet your expectations. Your comments about the quality are concerning, and I assure you that we take them seriously as we want to deliver only the best. We appreciate your input, as it helps us to enhance our services and products moving forward. Best regards, Rosie

Posted 11 months ago

“Ordered on 9th May paid extra for Saturday 10 May A few very poor chrysanthemum's arrived on m Monday with a Teddy bear that I wasn’t aware I had ordered. I wish I had read the reviews before ordering . Not happy”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to leave your feedback. I’m really sorry to hear that your order did not meet your expectations and that the flowers arrived later than anticipated. Receiving a product that doesn’t align with what you envisioned can be very disappointing. I also understand the surprise regarding the teddy bear, and I want to assure you that your concerns are taken seriously. We strive to provide quality service and products, and your comments will help us improve. Best regards, Rosie

Posted 11 months ago

“Flower order delivered yesterday as a thank you for a friend. I had a video call from my friend saying " I hope you have not spent much money on these flowers" she went on to say they were sparse and wilted. They had been put in water as soon as delivered and had revived a little. I saw the flowers by video link, as she said they did not look good and indeed sparse. What I saw I could have gone to a supermarket and bought far better quality flowers for half the price. Not a happy customer that my friend was very disappointed .”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience. I’m truly sorry to hear that the flowers did not live up to your expectations and that your friend was disappointed. This is certainly not the impression we want to leave with our customers. We understand how a thoughtful gesture like sending flowers can be marred when the quality is not where it should be. Your feedback is important, and we will be addressing these concerns to ensure we improve our offerings in the future. If you have any images of the bouquet, please feel free to send them to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. We are here to assist you further. Best regards, Rosie

Posted 11 months ago

“If I could give less than one star I would. Absolutely disgusting product and subsequent customer service. Picture attached- this was taken within 1 hour of delivery!!! I ordered a beautiful bouquet of flowers for a severely ill relative- what turned up bore absolutely no resemblance to the advertised product, and has caused genuine embarassment. Unlike the advertised bouqet, the majority of the bunch was foliage, which was dead, dried up, and crunchy, along with a handful of dry, dying flowers with petals literally dropping off. Upon contacting Customer Services I was advised to email in with pictures and somebody would look into the complaint and respond. I did, and requested a refund so that i could source a replacement bunch from a more reputable supplier. I received an automated response, and sent another email. The second response I received was from Laura C- supposedly 'somebody already in management', but to add insult to injury consisted of completely generic instructions on how to care for flowers... I called back in, spoke to a different representative- Jess, who advised that there was nothing else they could do and that was basically the end of the complaint. I've never experienced customer service like this, and 123 Flowers, along with their customer services staff should be ashamed. I will now be contacting Trading Standards and requesting a chargeback from my bank if this is not resolved by the company, aswell as posting this review to every available portal. Please keep clear of this company if you want to avoid embarassment, unnecessary stress, and the loss of money.”

Helpful Report

Posted 11 months ago

Hello Adam, Thank you for reaching out and sharing your experience with us. I want to sincerely apologize for the distress this situation has caused you, especially when it involved sending flowers to a relative in need. This is certainly not the level of service or quality we aim to provide. We understand how disappointing it is when a product doesn’t meet your expectations, and I’m truly sorry to hear that this was your experience. Your feedback is invaluable, and we will be addressing these issues internally to ensure we can improve both our products and our customer service. I can see that you have been offered a replacement bouquet. Thank you again for your feedback, and we hope to rectify this situation promptly. Best regards, Rosie

Posted 11 months ago

“Flowers delivered without water, and already browning. Sadly the bouquet went in the bin after a couple of days. Customer service were completely unhelpful and offered a £10 voucher for the inconvenience as I didn't make contact until the recipient told me about the issue, after the companies 3 day deadline. Customer service refused to help in anyway stating that it could be many things that caused the issue and therefore they are unable to help.”

Helpful Report

Posted 11 months ago

Hello Jordan, Thank you for sharing your experience with us. We're genuinely sorry to hear that the flowers did not arrive in the best condition and that our customer service did not provide the support you needed. This is certainly not the level of service we strive for. I understand how frustrating it can be when expectations are not met, especially when it comes to such special moments. We appreciate your feedback and will use it to improve our processes. If you have any images of the bouquet, please could you send them to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best regards, Rosie

Posted 11 months ago

“Ordered flowers for my wife’s birthday what came was awful it was her 70birthday so I ordered an extra large bunch of alstromerias and roses got 8 alstromerias and 5 roses not good for £35 . Overpriced and very poor quality . Would never use them again !!! Beware the bunch’s have shrunk and flowers are 1 week old and most are in the bin . They did send a replacement bunch but exactly the same . Very poor quality not what you would expect from M&S .”

Helpful Report

Posted 11 months ago

Hello, Thank you for taking the time to share your experience with us. I’m truly sorry to hear that the flowers you received did not meet expectations—especially for such a meaningful occasion. We understand how disappointing it can be when something so important falls short, and I want to assure you that we take your feedback seriously. I also want to apologise that the replacement didn’t resolve the issue or restore your confidence in our service. That’s certainly not the experience we aim to provide, and I’m sorry we let you down. We will share this with the relevant teams to improve our service going forward. Best regards, Katie

Posted 11 months ago

“My friend was thrilled with her flowers which she said were of excellent quality and well packed. Thank you 123 Flowers I'm so pleased with your service.”

Helpful Report

Posted 11 months ago

Hello Pamela, Thank you for your fantastic 5-star review! We’re so happy to hear that your friend loved the flowers and found them to be of excellent quality and well-packed. Warm regards, The 123 Flowers Team

Posted 11 months ago

“I have 5 years sending flowers in Mexico, they have EXCELLENT service!”

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Posted 11 months ago

Hello Ana, Thank you for your amazing 5-star review! We're delighted to hear that you've enjoyed our excellent service over the past 5 years. Warm regards, The 123 Flowers Team

Posted 11 months ago

“So easy to order internationally and delivers on time!”

Helpful Report

Posted 1 year ago

Hello Laura, Thank you for your fantastic 5-star review! We’re thrilled to hear that you found our international ordering easy and appreciated our timely delivery. Warm regards, The 123 Flowers Team

Posted 11 months ago

123 Flowers is rated 4.6 based on 13,460 reviews