Login
Start Free Trial Are you a business? Click Here

123 Flowers Reviews

4.6 Rating 13,350 Reviews
92 %
of reviewers recommend 123 Flowers
Company Reviews Product Reviews
221
 Metrics Info
4.6
Based on 13,350 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read 123 Flowers Reviews
Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
J
Unverified Reviewer
“DO NOT USE. My daughter ordered some flowers for me, a week before hand to be delivered for mothers day. It's now Tuesday afternoon and still no sign of them. She has tried phoning them but gets no answer, she has tried emailing and gets no response. Absolutely disgusting all round and will never be used again!!!!!”
Helpful Report
Posted 9 months ago
Hello Julie, I’m truly sorry to hear about the issues you encountered with your daughter’s order. I completely understand how frustrating this situation must be, especially as it was meant to be a special surprise for you on Mother’s Day. If you’d like to reach out directly at enquiries@123-flowers.co.uk, we can investigate this matter further. Best wishes, Katie
Posted 9 months ago
A
Verified Reviewer
“We live overseas so we ordered flowers to be sent to our mum for Mothers Day. Flowers arrived a day late, some were dead and the ones that weren’t barely lasted a couple of days. When I complained, the email response was instructions on how to care for my “droopy flowers”. I will NEVER use this company again. They didn’t care that my order was delivered late or that the flowers were of a very poor quality.”
Helpful Report
Posted 9 months ago
Hello, Thank you for taking the time to share your concerns, and I’m truly sorry that your experience didn’t meet your expectations. It’s disappointing to hear that the flowers were delayed and didn’t arrive in the condition we strive to provide. I’ve reviewed your order and can see that you selected free delivery. As noted on our website, particularly when choosing this delivery option, it may take 1-2 additional working days for transit. Our customer service team is currently awaiting further images of the bouquet to investigate this further for you. Best wishes, Katie
Posted 9 months ago
L
Unverified Reviewer
“ordered 2 separate bouquets, to 2 different addresses for mothers day. the recipents were over the moon, very impressed with the quality and the arrived on time, thank you very much you made 2 mothers very happy. i will be ordering again and would recommend highly.”
Helpful Report
Posted 9 months ago
Hello, Thank you for your incredible 5-star review! We're absolutely delighted to know that both recipients were so happy with their bouquets and that they arrived on time. Your recommendation means a lot to us, and we can't wait to serve you again! Warm regards, The 123 Flowers Team
Posted 9 months ago
L Allan
Unverified Reviewer
“I preorder a bouquet of Pure beauty for Mother’s Day yesterday and unfortunately the flowers already started to show decline in health today. So much that my mum had even commented on the quality. When I’ve compared the image of pure beauty to what I received there is lack of flowers. It’s disappointing as I could have bought a cheaper bouquet from my local supermarket like I how always do and they last me and at least a week. It’s a shame as I have used you previously, but when checking Facebook reviews I can see multiple people commenting and providing images showing a lack of quality and weathering flowers. Even mentions that you are strict on not providing refunds. I guess you’ve dropped your standards considerably… it’s a shame. It’s a shame I can’t post the images as I’m getting this message appear “* We could not upload one of your files, please try again later or contact support.””
Helpful Report
Posted 9 months ago
Hello Lauren, Thank you for taking the time to share your feedback. I’m truly sorry to hear that the bouquet did not meet your expectations and that you’ve experienced quality issues. We take pride in our flowers and it’s disappointing to learn that we fell short this time. I appreciate your concern regarding the quality, and we are always looking for ways to improve. Please could you send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line? Best wishes, Katie
Posted 9 months ago
D Skinner
Verified Buyer
“Absolutely beautiful flowers ans great value!”
Helpful Report
Posted 9 months ago
Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that you found our flowers both beautiful and a great value. Warm regards, The 123 Flowers Team
Posted 9 months ago
E McAuley
Verified Reviewer
“Ordered flowers for mothers day. To be delivered yesterday and nothing came- still nothing today either..No response from customer service. Absolutely terrible company!”
Helpful Report
Posted 9 months ago
Hello Emily, Thank you for your review. I’m truly sorry to hear about the delivery issue you experienced and the lack of response from customer service. This is not the experience we strive to provide. We value your feedback and would like to resolve this matter for you. I can see our team over on Instagram has responded to your message. Best wishes, Katie
Posted 9 months ago
T Yarnton
Unverified Reviewer
“This is the 3rd time I have ordered flowers from 123 Flowers and once again, I am over the moon with my order. The flowers are absolutely beautiful and my mum loved them.”
Helpful Report
Posted 9 months ago
Hello, Thank you so much for your wonderful 5-star review! We're absolutely thrilled to hear that you've ordered from us multiple times and that our flowers brought joy to your mum. Your continued trust in us means the world! Warm regards, The 123 Flowers Team
Posted 9 months ago
A
Unverified Reviewer
“I ordered some flowers which were supposed to be delivered today. I've received no notification in my emails to say they have been delivered as promised. Could someone please let me know. I live in another country so it would be nice to be informed.”
Helpful Report
Posted 9 months ago
Hello, Thank you for your review. I am sorry to hear you haven't received any update on your order. Please could you reach out to our customer service team at enquiries@123-flwoers.co.uk with your order number and the delivery details and they can check this for you. Best wishes, Rosie
Posted 9 months ago
A
Unverified Reviewer
“Dear Friend 123flowers, I am writing to express my dissatisfaction with a recent flower delivery I received on 29/03/2025. Unfortunately, the flowers were not as described on your website. They were very floppy, and some flowers were dead, they were very bland. This was disappointing, as I had high expectations based on your usual quality”
Helpful Report
Posted 9 months ago
Hello, Thank you for your feedback. I’m sorry to hear that the flowers you received were not up to our usual standards and that some were in poor condition. We strive to ensure that our products meet high quality and aesthetic expectations, and we regret that we fell short in your case. Our customer service team has responded to your email. Thank you again for sharing your experience. Best wishes, Katie
Posted 9 months ago
A
Verified Reviewer
“I was never emailed to say the flowers had dispatched. I had to email them to find out. For the sake of £5.00 less (as the picture shows a medium) there was almost half of the bouquet missing. Won’t order from here again. I’ll just go to the supermarket and buy a bigger bunch for half the price.”
Helpful Report
Posted 9 months ago
Hello, Thank you for your feedback. I’m sorry to hear that you didn’t receive an email regarding the dispatch and that the bouquet didn’t meet your expectations in terms of quantity. We aim to provide high-quality arrangements, and it’s disappointing to learn that we fell short in your case. Your comments are valuable, and we'd love the opportunity to address your concerns. If you could send us more details and images of the bouquet at enquiries@123-flowers.co.uk, we would appreciate the chance to make things right. Best wishes, Katie
Posted 9 months ago
M Kelly
Verified Buyer
“Perfect. Just 123 and a he he he.”
Helpful Report
Posted 9 months ago
Hello, Thank you for your perfect 5-star review! We're thrilled to see that you had such a smooth experience with us! Warm regards, The 123 Flowers Team
Posted 9 months ago
S Ellis
Unverified Reviewer
“Please don't use this company. I had 2 separate orders this week. 1 was described by recipient as poor quality and the second order arrived late . After complaining I was just sent a list of their small print terms and conditions with no offer of a refund. Avoid”
Helpful Report
Posted 10 months ago
Hello Shaun, Thank you for your feedback. I'm truly sorry to hear about the issues with your orders and that your experience did not meet your expectations. It’s concerning to learn that the quality was lacking and that your second order arrived late. We take such matters seriously and want to address your concerns. If you could please send us some images of the bouquet to enquiries@123-flowers.co.uk with more details about your orders, we would be glad to assist you further. Best wishes, Katie
Posted 10 months ago
A Beck
Verified Reviewer
“Had a bunch of flowers delivered for my girlfriend she said half of the flowers are dead ao on this occasion I’ll say I’m not a satisfied customer”
Helpful Report
Posted 10 months ago
Hello Adam, Thank you for sharing your feedback. I’m truly sorry to hear that the flowers did not meet your expectations and that half of them were in poor condition. It’s important to us that our customers are satisfied, and it’s disheartening to learn that we’ve let you down on this occasion. We’d appreciate the chance to address your concerns. If you could send us some photos of the arrangement to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, we would be more than happy to assist you further. Thanks again for your comments. Best wishes, Katie
Posted 10 months ago
K Naylor
Verified Buyer
“Delivery exactly when required Recipient was happy”
Helpful Report
Posted 10 months ago
Hello, Thank you for your fantastic 5-star review! We’re so pleased to hear that your delivery was exactly as required and that the recipient was happy. Warm regards, The 123 Flowers Team
Posted 10 months ago
A
Unverified Reviewer
“Glad I didn't pay 39.99 the flowers looked like a 10 bunch supermarket would of been a better option”
Helpful Report
Posted 10 months ago
Hello, I’m sorry to hear that you were disappointed with your flowers. We aim to provide beautiful arrangements that bring joy, and it’s clear we missed the mark for you. Your feedback is valuable, and we want to ensure we fully understand your concerns. If not done already, please send us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Katie
Posted 10 months ago
C Jones
Verified Buyer
“Excellent. quick and easy to select and send”
Helpful Report
Posted 10 months ago
Hello, Thank you for your excellent 5-star review! We're delighted to hear that you found our selection process quick and easy. It's our goal to make sending flowers a breeze, and we're so glad you had a positive experience! Warm regards, The 123 Flowers Team
Posted 10 months ago
B Garlick
Verified Buyer
“Ordered as a farewell bouquet. Arrived on time and the recipient was very very happy with the quality and arrangement”
Helpful Report
Posted 10 months ago
Hello, Thank you for your wonderful 5-star review! We're thrilled to hear that the farewell bouquet arrived on time and brought joy to the recipient. Quality and timely delivery are our top priorities, and we’re so glad to know we hit the mark! Warm regards, The 123 Flowers Team
Posted 10 months ago
A
Unverified Reviewer
“Not nice at all, they came looking half dead not colorful and not even full at all”
Helpful Report
Posted 10 months ago
Hello, I’m very sorry to hear that the flowers you received did not meet your expectations. We strive to provide fresh and vibrant arrangements, and it’s disappointing to learn we fell short this time. Your feedback is important to us, and we would appreciate the opportunity to make this right. I have contacted you via email to look into this. Thank you for sharing your experience. Warm regards, Ellie
Posted 10 months ago
A
Verified Reviewer
“I will never use this company again ! Failed to deliver then blamed the courier no communication regarding failed delivery I had to chase to then be told they are not responsible and would not offer refund ! I was told it was my responsibility to contact the recipient to notify of intended delivery - so what's the whole point of sending flowers as a surprise???? I would definitely NOT recommend and AVOID ! Unless you like being disappointed !”
Helpful Report
Posted 10 months ago
Hello, I'm truly sorry to hear about your experience with us. It’s always our aim to deliver joy through our flowers, and it’s disheartening to learn that we let you down. I completely understand your frustration regarding the delivery and communication issues. We can see that delivery was attempted as requested but there was no answer. Delivery was then attempted the day after and was successful. Best wishes, Katie
Posted 10 months ago
A
Verified Buyer
“Easy to order. Will use again”
Helpful Report
Posted 10 months ago
Hello, Thank you for your amazing 5-star review! We're so glad to hear that you found our ordering process easy. We appreciate your support and look forward to serving you again in the future! Warm regards, The 123 Flowers Team
Posted 10 months ago
123 Flowers is rated 4.6 based on 13,350 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request