123 Flowers Reviews

Name: 123 Flowers
Address: 123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough, Halifax
Rating: 4.59

4.6 Rating 13,460 Reviews

91 %

of reviewers recommend 123 Flowers

4.6

Based on 13,460 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

Write Your review

Tell us how 123 Flowers made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

123 Flowers 5 star review on 1st November 2025

757

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very disappointed, flowers not like the photo despite upgrading to middle sise bouquet.will not be shopping with them again 😑 photos attached from web of the flowers requested and photos of flowers received, Rose was almost dead when delivery.”

Helpful Report

Posted 10 months ago

Hello Mrs Holmwood, Thank you for sharing your experience with us. We sincerely apologise that the flowers did not match what you expected and for any disappointment caused by their condition upon arrival. We take pride in our arrangements and it's disheartening to hear we missed the mark this time. Your feedback is invaluable as we look to improve our offerings and service. We encourage you to share any images and your order details with us at enquiries@123-flowers.co.uk with 'REVIEW' in the subject line so we can investigate this further and address your concerns. Warm regards, Katie

Posted 10 months ago

“Nothing like the picture and some stems dead. Very disappointed.”

Helpful Report

Posted 10 months ago

Hello, Thank you for bringing your concerns to our attention. We’re genuinely sorry to hear that the flowers did not match your expectations and that some stems were not in good condition. We strive to provide high-quality arrangements and it’s disappointing to know we did not deliver on that promise this time. Your feedback is important to us as we continuously work towards improving our services. We’d love the opportunity to make this right. If you could send us images along with your order details to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line, we’d be glad to assist you further. Warm wishes, Katie

Posted 10 months ago

“My friend ordered flowers and what she got was an absolute disgrace. Avoid she’s been in contact with you and still you are not prepared to offer any compensation. Not like the picture absolutely shocking”

Helpful Report

Posted 10 months ago

Hello, Thank you for reaching out to share your thoughts with us. We’re truly sorry to hear that the flowers did not meet your expectations and that your friend has had difficulty resolving this issue. We always aim to provide the best service possible and your feedback highlights areas where we can improve. We appreciate your friend's patience in trying to connect with us. It’s really important to us that customers feel valued and heard, so we apologize if that hasn’t been the case in this instance. If your friend could send us more details along with any images to enquiries@123-flowers.co.uk with 'REVIEW' in the subject line, we would be more than happy to take another look and see how we can assist further. Warm wishes, Katie

Posted 10 months ago

“Rubbish. Don’t be fooled by the pictures, they don’t want to address issues when you point them out. Not worth the money…”

Helpful Report

Posted 10 months ago

Hello Alison, Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience did not meet your expectations. We always strive to deliver high-quality products and service, so it’s disappointing to learn we fell short in this instance. We appreciate your comments regarding the difference between the pictures and the actual bouquet, and we understand your frustration with our response. It’s very important to us that our customers feel heard, and we regret if you feel otherwise. Please note that the lilies in this bouquet are intentionally delivered in bud form to ensure freshness upon arrival. Regarding the number of lily heads, our counts are based on the number of stems rather than individual heads. According to our records, the correct number of stems was included in your order. Warm wishes, Katie

Posted 10 months ago

“Disappointed! Only 5 actual flowers which were already starting to brown on petals ,the rest being tired greenery.Be very lucky if they last 2-3 days.As a former florist I was quite shocked at the size and quality.A birthday gift from my daughter who would be bitterly upset.”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience with us. We’re truly sorry to hear that the bouquet you received did not meet your expectations, especially considering it was a birthday gift from your daughter. Your feedback regarding the quality and freshness is invaluable, and we understand how disheartening it can be to see flowers in such a condition. If you haven't already, please could you forward us some images of the bouquet to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line, so we can assist further with this. Warm regards, Tom

Posted 10 months ago

“Extremely disappointed with both the quality of flowers and customer service. The bouquet I received arrived in a poor, wilted condition, and I provided dated photographic evidence on the day of delivery. Despite this, the company refused a refund and only offered a small voucher, claiming their internal policy overrules my legal consumer rights. When I explained my rights under the Consumer Rights Act 2015, they still refused to help, showing a complete lack of care or accountability. I have since had to escalate the issue via my card provider and Trading Standards. I would not recommend this company — poor product, poor service, and zero responsibility when things go wrong. Avoid.”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to share your experience. We’re genuinely sorry to hear about the condition of the bouquet you received and the frustration caused during your attempts to resolve the issue. We understand how disappointing it is to receive flowers in anything less than perfect condition. We're also sorry that our handling of your concern left you feeling unsupported and unheard — that is not the experience we strive to deliver. If you’re willing to give us another chance to make this right, please feel free to reach out to us at enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Best wishes, Ellie

Posted 10 months ago

“What is ordered and what my friend received were 2 very different things. Also no card was delivered with the flowers so she didn't know who they were from or what my message was. Total waste of money and when I complained was offered £5 credit on my account and a 50p refund. How insulting and will definitely not be using again”

Helpful Report

Posted 10 months ago

Hello, Thank you for sharing your experience with us. We sincerely apologise for the discrepancies between what you ordered and what was delivered, as well as for the lack of a card. We understand how important it is for your friend to know who the flowers are from and to receive your message. We do advise on the website that our flowers are sent in bud form. We believe that delivering flowers in bud form is advantageous as it guarantees the freshness of the bouquet. As the flowers gradually bloom, the bouquet will begin to resemble the advertised arrangement. We're sorry to hear that our response to your complaint was not adequate. Your feedback about the offered credit and refund has been noted, and we will work on improving our customer service approach. Our aim is to ensure that our customers are satisfied with every order. Warm wishes, Katie

Posted 10 months ago

“Terrible, awful, practically dead flowers received. Do not recommend and am seeking full refund to take my custom elsewhere. Avoid at all costs!!”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback. We're very sorry to hear about your experience with the flowers you received. It’s our priority to deliver fresh and vibrant arrangements, and we understand how disappointing it can be when we do not meet those expectations. We would appreciate the opportunity to resolve this for you. I have responded to your email. Warm regards, Ellie

Posted 10 months ago

“Received flowers today for my birthday from a dear old friend. We were both very disappointed. Look forward to hearing back from Customer Services”

Helpful Report

Posted 10 months ago

Hello, Thank you for taking the time to share your thoughts with us. We're sorry to hear that your birthday flowers didn't meet your expectations. Your satisfaction is very important to us, and we'd love to help resolve any issues you're experiencing. Please reach out to our Customer Services team via Amazon and they will be able to look into this and assist further. Warm wishes, Rosie

Posted 10 months ago

“I would never recommend this site. What I ordered based on the photos on the website was completely different from what my friend received. I am very disappointed, as the bouquet was much smaller than the one I ordered. Additionally, the customer service was inappropriate and unprofessional.”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback. We're truly sorry to hear that the bouquet did not match your expectations in size and appearance. It’s our goal to provide beautiful arrangements that align with what is shown on our site, and we regret that we fell short in this instance. In regards to the customer service experience you mentioned, we take this feedback seriously and will ensure it is addressed with our team. We appreciate you bringing this to our attention. Warm regards, Rosie

Posted 10 months ago

“Would never order from thus site again. What i ordered from the photos on website to what my friend actually received is vastly different. I am so disappointed”

Helpful Report

Posted 10 months ago

Hello, Thank you for your feedback. We're genuinely sorry to hear that the flowers your friend received did not align with the photos on our website. We put a lot of care into our presentations, and we regret that we didn't meet your expectations this time. We do state that it is a medium size shown on the website. As you purchased the standard size, there are fewer stems in this. Warm regards, Katie

Posted 10 months ago

“I do not recommend this seller under any circumstances. I placed my order over a week ago, and only today – just one day before the expected delivery – I received a message saying they are unable to fulfil it. Now I have to wait 2–3 working days for a refund. Absolutely unacceptable. This matter will be reported to a manager.”

Helpful Report

Posted 10 months ago

Hello Kamil, Thank you for bringing this to our attention. We're very sorry to hear about the issues you've encountered with your order. We understand that receiving unexpected updates can be frustrating, and we sincerely apologise for any inconvenience this has caused. Unfortunately, as it was an international product selected for a UK delivery, we couldn't fulfil this. However, we could send a different bouquet. I am sorry for the short notice and I will feed this back to our team. Warm regards, Rosie

Posted 10 months ago

“Very disappointed in the bouquet I received, well can’t say it was a bouquet was a few roses I could have got them from a supermarket will definitely NOT be using these again”

Helpful Report

Posted 10 months ago

Hello Yana, Thank you for sharing your experience with us. We’re truly sorry to hear that the bouquet did not meet your expectations. We strive to ensure our arrangements are beautiful and memorable, and we regret that we missed the mark for you this time. Please could you send us some images of the bouquet, including a birds-eye view, to enquiries@123-flowers.co.uk with your order details. Warm regards, Katie

Posted 10 months ago

“Ordered sunflowers and an add on of forget me knot sweets as my daughters son would have been 3 years old today , flowers arrived but no add on which was the poignant gift ....”

Helpful Report

Posted 10 months ago

Hello Stella, Thank you for sharing your experience with us. We’re truly sorry to hear that the add-on didn’t arrive as intended, especially during such a meaningful time. I can see that there were 'Forget-Me-Not seed balls' on the order, but no sweets. If the seeds were not received, please could you reach out to enquiries@123-flowers.co.uk with your order number and 'REVIEW'. Your feedback is invaluable as we work to improve our service. Warm wishes, Katie

Posted 10 months ago

“Sincerely dissatisfied. I ordered a medium bunch got the equivalent of a few sprigs. Waste of money. Will not be returning.”

Helpful Report

Posted 11 months ago

Hello Louisa, Thank you for taking the time to share your experience. We’re truly sorry to hear that the flowers you received did not meet your expectations. We understand how disappointing it can be when an order doesn’t match what you anticipated, and we appreciate your feedback. I have reached out via email. Warm regards, Ellie

Posted 10 months ago

“Excellent service, Beautiful flowers very happy.”

Helpful Report

Posted 11 months ago

Hello Michele, Thank you for your fantastic 5-star review! We're so happy to hear that you were pleased with our service and the beautiful flowers. Warm wishes, 123 Flowers

Posted 10 months ago

“As the intended recipient never received the flowers I do not think much of the service absolute rubbish”

Helpful Report

Posted 11 months ago

Hello, Thank you for your review, and I’m truly sorry to hear that the intended recipient did not receive their flowers. We understand how crucial it is for special moments to be celebrated with thoughtful gestures, and we regret that we fell short in this instance. I can see that our customer service team did ask for you to confirm the delivery details, so we can look into this for you. Warm regards, Katie

Posted 10 months ago

“Delivered on time. Flowers were not as photo, very few flowers and the one rose had broken stem. I would not use again.”

Helpful Report

Posted 11 months ago

Hello, Thank you for sharing your feedback with us. We’re sorry to hear that the flowers did not meet your expectations and that one of the stems was damaged. We understand how important it is for the flowers to be in perfect condition upon delivery, and we regret that this was not the case for you. Warm regards, Katie

Posted 10 months ago

“Really disappointed , if this was the large size I hate to think what the standard size would be . Ordered 2 bouquets not impressed with either”

Helpful Report

Posted 11 months ago

Hello Jan, Thank you for your feedback, and we're truly sorry to hear that you were disappointed with both bouquets — especially regarding the sizing and overall impression. We understand how important it is for our products to meet expectations, and we're sorry that we let you down on this occasion. Your comments have been shared with our floristry and packing teams so we can review and improve our sizing consistency. Please could you reach out to enquiries@123-flowers.co.uk with your order number and 'REVIEW' in the subject line. Please also include some images of the bouquet. Best wishes, Katie

Posted 10 months ago

“Absolutely shocking service- flowers delivered 2 days late with no explanation or communication- automated response from customer services. Extremely disappointed”

Helpful Report

Posted 11 months ago

Hello, I’m sorry to hear about your experience with the late delivery and lack of communication. This is not the level of service we strive to provide, and I understand how disappointing this must have been for you. We genuinely care about the satisfaction of our customers, and your feedback highlights areas that need our attention. Warm regards, Katie

Posted 10 months ago

123 Flowers is rated 4.6 based on 13,460 reviews