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123 Flowers Reviews

4.6 Rating 13,350 Reviews
92 %
of reviewers recommend 123 Flowers
Company Reviews Product Reviews
221
 Metrics Info
4.6
Based on 13,350 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.6 out of 5
Returns & Refunds
Refunds Process
Difficult
Read 123 Flowers Reviews
Visit Website

Phone:

0800 023 8980

Email:

enquiries@123-flowers.co.uk

Location:

123 Flowers, Prestige Gifting Ltd, E Mill Dean Clough
Halifax
HX3 5AX

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A
Verified Reviewer
“Flowers were beautiful for the two days they lasted, not worth the money spent, would not buy from here again, you’re better off at Moonpig”
Helpful Report
Posted 8 months ago
Hello, Thank you for your feedback. We're so sorry to hear that your flowers did not last as long as you had hoped. We understand the frustration when an experience doesn't justify the expense. Your satisfaction is important to us, and we appreciate your comments as they help us improve. Please could you reach out to our team at enquiries@prestigeflowers.co.uk with your order number and 'REVIEW' in the subject line, so we can look into this for you. Best regards, Katie
Posted 8 months ago
K
Verified Reviewer
“I ordered the Peruvian lily and rose bouquet for my friend who has just been discharged from hospital. I was sooo disappointed and ashamed to see a wilting bouquet of alstro and rose.(which I asked my friend to take a photo and send me. ) I did not order the alstro and rose bouquet.”
Helpful Report
Posted 8 months ago
Hello, Thank you for your review. We are genuinely sorry to hear that the bouquet you ordered did not match your expectations or the special occasion it was meant for. It’s disheartening to learn that it arrived in a less-than-perfect condition, and we completely understand your disappointment. I can see you have already been in touch with our customer service team. Best regards, Rosie
Posted 8 months ago
A
Verified Reviewer
“Really disappointing bouquet. Tiny compared to the online pictures. PICTURES ARE OF MEDIUM BUNCH is small print underneath which I understand but the tiny cluster of flowers that were delivered doesn't resemble the pictures at all!! Not good value when the item is so poor.”
Helpful Report
Posted 8 months ago
Hello, Thank you for sharing your feedback. We're genuinely sorry to hear that the bouquet you received did not match your expectations or the images on our site. We aim to provide clear representations, but we understand that it's still disappointing when the actual product doesn't reflect what's showcased. Your input is crucial to us, and we will take your comments into account as we continue to enhance our service. Best regards, Rosie
Posted 8 months ago
R Pattison
Verified Reviewer
“This is the first time that l have ordered flowers from 123. It was a lovely bouquet of pink roses and tulips and arrived on time. It was sent to a friend who is recovering at home to cheer her up. I would have given 5 stars but there were less roses and tulips than advertised. A little disappointed but would still order again for such a fast service. R. Pattison”
Helpful Report
Posted 8 months ago
Hello R. Pattison, Thank you for your thoughtful 4-star review! We’re glad to hear the bouquet brightened your friend’s day and that it arrived on time. We apologise for any disappointment regarding the quantity of flowers. We look forward to serving you again with our swift service! Warm regards, The 123 Flowers Team
Posted 8 months ago
K
Verified Reviewer
“First and last order I will place with this company. Placed my order yesterday, paid for delivery today, nothing so far! No update, no flowers!! Have emailed them for info but so far no information where my order is or when it will be delivered.”
Helpful Report
Posted 8 months ago
Hello, Thank you for reaching out to us, and I sincerely apologise for the inconvenience you've experienced. We understand how important timely delivery is, and it’s disappointing to hear that you haven’t received your flowers yet. I can see that this has been delivered. Best regards, The 123 Flowers Team
Posted 8 months ago
M Postolachi
Verified Buyer
“Amazing bouquet of roses and lillies truly one of a kind and for a great price Would recommend to anyone as they have flowers for every occasion”
Helpful Report
Posted 8 months ago
Hello Marin, Thank you for your amazing 5-star review! We’re delighted to hear that you loved the bouquet of roses and lilies. It's fantastic to know you think our prices are great and that we have flowers for every occasion. Warm regards, The 123 Flowers Team
Posted 8 months ago
L Bain
Verified Buyer
“I've been ordering from 123 Flowers for quite some time, and they never disappoint. The flowers always arrive fresh, beautifully arranged, and securely packaged to prevent any damage. Their customer service is outstanding - when I recently encountered a minor issue with the website whilst placing an order, they handled it swiftly and professionally, focused entirely on finding a solution in a matter of minutes. Truly a first-class experience every time. Thank you again to Lois, you're an absolute superstar ✨️”
Helpful Report
Posted 8 months ago
Hello Lorri, Thank you for your incredible 5-star review! We're so happy to hear that you’ve had such positive experiences with us and that our flowers consistently meet your expectations. It’s fantastic to know that our customer service was able to assist you promptly! We’ll be sure to pass your kind words to Lois. Warm regards, The 123 Flowers Team
Posted 8 months ago
L Anglelova
Verified Reviewer
“What do you call this (see pictures)? This is NOT a medium bouquet resembling anything like the image posted on your site. To be clear, I do not anticipate getting any redress, nor do I anticipate that this review will be reflected in your dubious satisfaction rating, but just be assured that neither I, nor anybody within my sphere of influence, will use your misleading, miserly and miserable little company for as much as a dandelion buttonhole. Cheers L Be careful, it's a competitive world of commerce out there.... Lina”
Helpful Report
Posted 9 months ago
Hello Lina, Thank you for taking the time to express your concerns. We truly value your feedback, and we are sorry to hear that your experience did not meet your expectations. We strive to represent our bouquets accurately, and it’s disappointing to hear that we missed the mark for you. Your comments are important to us and will certainly be taken into consideration as we work to improve our services. Best wishes, The 123 Flowers Team
Posted 8 months ago
J
Verified Reviewer
“Sent my niece the beautiful sunflower bouquet medium size. Even though the city was added wrong she still received them. Beautiful.”
Helpful Report
Posted 9 months ago
Hello Jose, Thank you so much for your wonderful 5-star review! We're thrilled to hear that your niece enjoyed the beautiful sunflower bouquet. It’s great to know that it arrived even with the city hiccup! Warm regards, The 123 Flowers Team
Posted 8 months ago
A
Verified Reviewer
“Ordered this for a friend who’s recovering at home to cheer her up. The only thing I’m impressed with is the fast delivery. The flowers look nothing like the photos. I understand that the flowers are sent as buds and will bloom after a few days. But the flowers that were received are very scarce and even when they bloom they will be nowhere near the full bunch shown in the photos.”
Helpful Report
Posted 9 months ago
Hello, Thank you for sharing your thoughts. We truly appreciate your feedback and are glad to hear that you were satisfied with the delivery speed. However, we're sorry that the flowers did not meet your expectations. We strive to provide arrangements that reflect the quality shown in our photos, and we understand how disappointing it can be when they don’t. Your feedback is valuable and will help us improve our offerings in the future. Best wishes, Katie
Posted 8 months ago
D Benes
Verified Buyer
“Great online service”
Helpful Report
Posted 9 months ago
Hello Dawn, Thank you for your fantastic 5-star review! We’re thrilled to hear that you enjoyed our great online service. Your satisfaction is our priority, and we look forward to serving you again! Warm regards, The 123 Flowers Team
Posted 8 months ago
C
Verified Reviewer
“Really slow delivery was told my order would come next day ,i ordered on tuesday its now friday and they havent even been sent out”
Helpful Report
Posted 9 months ago
Hello Charlie, Thank you for your review. We’re sorry to hear that your order didn’t arrive as expected. I can confirm that your order was dispatched yesterday with the free delivery option selected at checkout. The delay in dispatch was due to the order being placed after our daily cut-off time, which affected the processing schedule. Warm regards, Rosie
Posted 9 months ago
A
Verified Reviewer
“Beautiful flowers arrived on time,a much appreciated gift.”
123 Flowers 5 star review on 24th April 2025
Helpful Report
Posted 9 months ago
Hello, Thank you for your lovely 5-star review! We're delighted to hear that the beautiful flowers arrived on time and were a much appreciated gift. Warm regards, The 123 Flowers Team
Posted 9 months ago
A Mainwaring
Verified Buyer
“Great value, really quick and reliable service and my recipient really loved the flowers, quoting that they were beautiful!”
Helpful Report
Posted 9 months ago
Hello Ann, Thank you for your amazing 5-star review! We’re so happy to hear that you found our service quick and reliable and that the flowers brought joy to your recipient. Warm regards, The 123 Flowers Team
Posted 9 months ago
A
Verified Reviewer
“I have yet to know if the flowers will arrive. But I wished I had read the reviews before I placed an order. I discovered after the order that the complete address of the recipient was in a delayed text, and the flowers were ordered in the night before. Hoping to have the rest of the address added I emailed as quickly as possible to be told that the flower were already dispatched? (Which did not make sense as I had emailed a whole 12 hours before and then received the email before 9 o clock the next morning). I am not impressed at this moment in time with the customer service, so I am thinking that the flowers may be a sham as well from what I am reading. I will update when I know, but I would steer clear of these in future.”
Helpful Report
Posted 9 months ago
Hello, Thank you for your feedback — we’re truly sorry for any confusion and frustration caused. We completely understand how important it is for your flowers to arrive on time and at the correct address, especially when it’s a thoughtful gift. While we always do our best to accommodate changes, we do rely on the information provided at the time of ordering, as updates may not always be possible once the order is being processed. Warm regards, Rosie
Posted 9 months ago
E
Verified Buyer
“Beautiful, colourful flowers that arrived on time. They were just as pictured online. Thank you”
Helpful Report
Posted 9 months ago
Hello, Thank you for your wonderful 5-star review! We're so pleased to hear that you loved the beautiful, colorful flowers and that they arrived on time just as you expected. Warm regards, The 123 Flowers Team
Posted 9 months ago
A
Unverified Reviewer
“Non sono mai arrivato nemeno rimborsati i soldi”
Helpful Report
Posted 9 months ago
Hello, Thank you for your review. We are sorry to hear that your order was not received as expected. I can see that you have since spoke with our customer service team and this has been resolved. Best wishes, Katie
Posted 9 months ago
N Kilcourse
Verified Buyer
“This is my first time ordering with 123 flowers so my fingers are crossed for a beautiful bouquet! I often send flowers so I’ll use them a lot if the flowers are good 👌 Great prices!!”
Helpful Report
Posted 9 months ago
Hello, Thank you for your fantastic 5-star review! We're thrilled that you chose 123 Flowers for your first order and we hope the bouquet exceeds your expectations. Warm regards, The 123 Flowers Team
Posted 9 months ago
A
Verified Reviewer
“The real product looks nothing like what they show on their website. Complete rip-off. I appreciate there are always difference, but showing an ample bouquet and then getting a tiny bit of greenery that you could easily pick up for a few bucks at the supermarket is plain disgusting. And their customer service just does not care (“tough luck”). Never again - stay away from these crooks.”
Helpful Report
Posted 9 months ago
Hello, I'm really sorry to hear that your experience did not meet your expectations. I completely understand your frustration with the difference between the product shown and what you received. We strive for quality and satisfaction, and it's disappointing to learn that we fell short in your case. Your feedback about our customer service is also noted, and I can assure you that we continuously work on improving our support. Thank you for sharing your thoughts. Best regards, Rosie
Posted 9 months ago
A
Verified Reviewer
“Placed my order on Wednesday, paid extra for the next day delivery on the Thursday, it is now Saturday and I’ve still no delivery and no one will confirm they were even dispatched. Would not recommend this company to anyone and I would say any good reviews here must be fake.”
Helpful Report
Posted 9 months ago
Hello, I’m really sorry to hear that your order was not delivered as you expected, and I completely understand your frustration with the lack of communication. This is not the experience we want for our customers, and your feedback is important. Due to the distance between the delivery address and our distribution centre, it can sometimes take extra time in transit, as we do advise on our website. Best wishes, Katie
Posted 9 months ago
123 Flowers is rated 4.6 based on 13,350 reviews
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