“The on line booking is quick and easy and though the location is a bus ride away at the Hilton hotel and not in the airport, you can always have a coffee there while you wait. Best of all is the price - excellent value.”
“Good service. When a scratch was discovered on return (probably caused when parked and not noticed), they were very helpful and the process was smooth.”
“Very good price. Very good service. Only issue I had was when I arrived, Europcar only had automatic cars available. As I had never driven one before, I was rather anxious. But it turns out I love driving automatics!!!! I may even book an automatic when I book my next car hire through 121!”
“121 was very easy to access. It came out top in my trawling the net for the most economic and value for money deal. The car I was given was totally accurate to what I had booked and justified the confidence I had placed in 121 to honour the information provided when I was booking. Unlike other car hire agents, 121 clearly showed that the deal was inclusive with no hidden extras such as airport tax, a trap into which I had fallen on other occasions when booking a car. I had booked a "compact" car with 121 and received a Skoda with a boot large enough to accommodate my disability equipment confortably. In fact my "compact" car was rated as an "intermediate" car on other car hire sites at a considerably greater cost.
121 also replied rapidly to my email queries regarding the hire and the conditions. I could not have asked for a better service and it will be my first port of call for future car hire bookings. Thank You.”
“I had visited the Algarve several times and used many different car hire companies each time. I can't say I had ever had bad service firm any of them, but this time, I came across 121carhire and found their website was easier to follow with a great choice of cars and, importantly, full details of what your getting and what extras are available with the costs clearly identified - this is very important to know exactly what you will need to pay when you pick up a car as I had been unpleasantly surprised in the past with "hidden extras". Booking the car couldn't be simpler or safer - once the car was selected, we paid on-line via a secure website. Shortly after, I received confirmation in an email, and within hours, I received my voucher, also by email, to print out and take with us. On arrival at Faro airport, we trundled our cases to the pick-up area and were greeted by a very friendly, helpful lady who asked for my voucher, driving licence and passport; she then completed the details, asked what extras we would like (if any), gave us full instructions on how, when and where to return the car, handed over the keys and bid us a pleasant holiday. We opted for use of the toll motorway which incurred a small additional outlay for the transponder hire and some prepayment for the tolls - we were aware of the requirement and cost from the excellent website at the time of booking. The complete collection process was completed with the least hassle we had ever experienced.
The car was modern, very clean, filled with petrol, so, ready to go once the luggage was stowed away. The car performed excellently throughout our hire period, but we had been given a number for road assistance if we had needed it - peace of mind. We returned the car at the allotted time where it was checked over and made sure we hadn't left any of our belongings behind.
All in all, it was a very simple and safe process to choose and pay for the car via the 121carhire website, and the customer service at the time of pick-up and return was first class. On top of all that, the total cost of the car hire was significantly less than the nearest competitor car hire company!
So, from our great experience, we thoroughly recommend 121carhire.”
“A very worthwhile experience that i will share with many others in the future. Very reliable and easy company to deal with.
No hidden charges and refunds quick.
Thanks”
“Easy collection and drop off at Alicante but was stitched up at the rental desk by the Goldcar agent charging my card in £'s plus a 2% mark up, which was not explained before I paid.”
“The service from start to finish was good, the only way I think the service could be improved would be, that not knowing the aerier it would have been helpful to have had a diagram showing where the easirent site is situated at Edinburgh airport.”
“Easy to use, good choice of suppliers, excellent value for money, fast and clear communication. The only negative is you don't necessarily know who's supplying the car until you've booked.”
“Booking was ok but my requirements where 1 terminal collection. 2 no age
Related surcharge I'm (74 ) 3 fuel policy of collect and return full. Which took a little
While to find from the list shown but once sorted the system worked well
Holiday from Oct 30 to Nov 4th”
“Everything was fine except that Hertz Preston's location is £15 (25 minutes) by Taxi each way from the Town Centre - this wasn't apparent when booking. The additional cost completely distorted the Hire price and made it very expensive in cost and time.”
“Excellent service as always. Car covered in scratches and showing signs of wear and tear and I had to report several additional scratches to those shown on the form. It is irritating that the cars are not waiting at the airport but can understand why. Approve of returning the car full. All in all, excellent.”
