“Some better system of checking the vehicle needs to be worked out. On a dark rainy evening, leaving it till the next dry day, is not really suitable.”
“I had reserved a car and recievied confirmation email and booking documents. On arrival at Brno airport no agent was available, and there was no car hire desk for the agent Dollar. Consequently no car, i tried the contact number but only recieved a recorded message, I then phoned 121 and spoke to customer service he advised that i should make my own hire arrangements.”
Hi David,
We're very sorry to hear you were not able to collect your rental car. This is not the standard that we would like to represent and apologise for the inconvenience this must have caused you.
Please can we ask you to contact our customer support team using the following link, with your booking reference and details of what happened so that we can look in to this further for you and find out what went wrong.
http://www.121carhire.com/contact-us
Kind regards,
121carhire.com
“excellent service throughout;
the local car hire company staff were friendly and efficient;
i got upgraded to at least 2 levels higher and instead of a
boring golf-type car was given a bmw x1”
“I got what I wanted with the minimum of fuss at a better price than going direct. One thing that confuses me is the number of companies that seem to be involved
121, carentals, cartrawer, europecar. Nevertheless, it all worked so I am not going to spend time worrying about it.”
“I got what I wanted with the minimum of fuss at a better price than going direct. One thing that confuses me is the number of companies that seem to be involved
121, carentals, cartrawer, europecar. Nevertheless, it all worked so I am not going to spend time worrying about it.”
“Price was good, service was OK but the best feature was including an additional driver at no cost since my wife had to picked up the car but does not enjoy driving in the UK.”
“Very satisfied, although felt thatthe CHFs 60 charge for winter equip (chains) should be provided as standard. Seems expensive for something not used. Otherwise, all very good and ok”
“In Lisbon I was received by the car agents in a welcoming and good customer service way. Once in the Mini bus to be transported to the pick up unit the driver was pleasant, polite, very informative on making us feel at home when returning the car. He showed tremendous care with our luggage. The check in system was easy, helpful, very informative and again done with professionalism. On return to drop off the car, the Agent came in a few minutes early to ensure I would meet my commitments at the airport. Everything was done to my, not there, satisfaction. I have travelled the world and have never in Spain, America, Portugal Africa Middle East, far east received such good service. Well done.”
“Great modern car and a so cheap price, the man was waiting at the time I asked at Gda?sk airport with our hire car and the car was clean and well maintained, we dropped the car back off after our hols at the same place with the man at an agreed time, could not fault 1-2-1 or our hire company Autocash”
“Great car, although it could have done with a more powerful engine, great pick-up and drop-off and a great price. Will definitely book again when I next need to hire a car.”
