“I booked a car on the internet and the US agent is called " Dollar ". Apparently, they were very popular and it was the line of the queue that indicated that they had many potential customers.
They had 2 queues, one for returning the cars and one for renting the cars.
I would gently suggest that for the renting of the cars, there should be 2 queues so as to provide a better service.
One queue for customers that had competed all the necessary procedures on-line and had the relevant documents before going to the counter. This group of customers would normal take no more than 10 minutes to complete the formalities before picking up the car.
The other group of customers should be those that would like to rent a car ' on-the-spot ' and they normally take at least 20 minutes on average and many of them took over 30 minutes to complete the necessary formalities!
I waited for over 45 minutes before I was served. Alas I felt OK because I went to ' Dollar ' earlier, to make sure that I would NOT be late to pick up the car. I was in fact 1 hour earlier than the agreed pick-up time for the car. It took me 8 minutes to complete the formalities!”
“I booked a car on the internet and the US agent is called " Dollar ". Apparently, they were very popular and it was the line of the queue that indicated that they had many potential customers.
They had 2 queues, one for returning the cars and one for renting the cars.
I would gently suggest that for the renting of the cars, there should be 2 queues so as to provide a better service.
One queue for customers that had competed all the necessary procedures on-line and had the relevant documents before going to the counter. This group of customers would normal take no more than 10 minutes to complete the formalities before picking up the car.
The other group of customers should be those that would like to rent a car ' on-the-spot ' and they normally take at least 20 minutes on average and many of them took over 30 minutes to complete the necessary formalities!
I waited for over 45 minutes before I was served. Alas I felt OK because I went to ' Dollar ' earlier, to make sure that I would NOT be late to pick up the car. I was in fact 1 hour earlier than the agreed pick-up time for the car. It took me 8 minutes to complete the formalities!”
“Everything was very good but understood the hire was with unlimited mileage when booked but it was limited to 125 per day when I collected. You may need to make it clearer on the website.”
“1 I would have liked to pay at time of booking, this would have helped my personal
finances and the saftey of a credit card booking
2 Plus I do object when the agent is dealing with me not to keep ans the B. phone the transaction would have taken half the time. But I suppose it was Brisbane”
“Very easy pick up and drop off, slight confusion on booking screen, whether you are booking on or off airport collection, but once you find the place on the booking process its ok, cheapest car hire I could find.”
“Great no problem booking....helpful when I had to change pick up times due to flight time change.
Would recommend to family & friends
Will be using next time”
“On collection their was someone waiting at the airport for me to take me to the rental site , without me having to wait for an houris prior to collection of the car. Please pass on to Malcom at Glasgow Airport a thank you for being so helpful and polite.”
“good service received from 121 car hire. However Avis has charged me for insurance I did not request/need and did not explain it to me at time of collecting car at airport. their office was busy at the time and I wonder how many other customers they duped this way. I had prebooked excess insurance through Questor and 121 carhire so would never have needed the insurance Avid have charged me for. I have complained to Avis but tto date have received no reply. I will take matters further shortly if no reply received.”
“Great value. I was assigned a car from a company I was not previously aware of but the service and efficiency they provided were fantastic for the price. Will use again.”
“I use 121 car hire as they are reliable and it is easy to book using their site . I have not encountered any problems during the process, I would recommend them to anyone .”
“The credit card processing system was causing some problems which meant delays in collecting my car. Pity because the service was otherwise very good.”
