Blinds Direct Online Reviews

Name: Blinds Direct Online
Address: Cannon House, Rutland Road, Sheffield, Shetland Islands
Rating: 4.66

4.7 Rating 1,947 Reviews

92 %

of reviewers recommend Blinds Direct Online

Company Reviews

Metrics

Info

4.7

Based on 1,947 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Blinds Direct Online:

PLEASE NOTE WE ARE IN NO WAY AFFILATED WITH BLINDS DIRECT - THEY ARE A SEPERATE COMPANY

Blinds Direct Online are a well established UK based company who specialise in made to fit luxury blinds for your home or workplace.

Customer focused, we pride ourselves at being the best in our business; constantly striving to improve our service. Being UK based, we are easily contactable and are with you every step of the way when selecting the perfect blinds for you.

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Blinds Direct Online 5 star review on 2nd April 2025

108

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“have not received blinds yet so cant really comment however i needed 2 of the blinds to have pelmet returns on one end and there was no facility on the website to ask for this”

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Posted 3 years ago

“Blinds were gorgeous no instructions no screws really annoying delivered on time”

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Posted 3 years ago

“there was no communication that the blinds were going to be delivered on the specific day. There was no screws with the blinds, Special instructions was to pop over the gate. The delivery driver took no notice of the instruction provided and he left at front door and tried the door handle??? Was not impressed with this, It was all on the doorbell camera. But the blinds are nice and you need to communicate better and listen to instructions given”

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Posted 3 years ago

“Blinds great delivery good but have not had reply to problem with one blind which had damaged lift tab to push the blind up. So good overall but disappointing customer service”

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Posted 3 years ago

Hi Thank you for your review. Apologies for the issue but we have not had any correspondence with regards to your order. If you had a damaged handle on arrival we would be happy to replace it. We will have one shipped out to you. Kind regards, Blinds Direct Online.

Posted 3 years ago

“Blinds are a perfect colour and go so well in my daughters room, are not blackout as described though. Quick and effective service from all staff I spoke to though!”

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Posted 3 years ago

“We ordered 3 sets, 2 were perfect but 1 was slightly too long and catches on the sill, other than that they are good quality”

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Posted 4 years ago

“Poorly constructed, cheap enough”

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Posted 4 years ago

“Blinds were good quality. Ordered via top cashback to bring price down but have not honoured deal which has made them almost £40 more expensive.”

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Posted 4 years ago

“Good service and good price however blinds supplied only had fixings for face and top mounting. They do not work for side mounting. Previous blinds purchased from elsewhere had fixings that permitted all three. Had to modify blinds and make bespoke mountings in order to use them as neither face or top mounting was feasible for installation.”

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Posted 4 years ago

Hi, thank you for your review. As per the specification on the website, as standard we offer a universal bracket for top fixing and face fixing. However, Customer Service can be contacted for side fix brackets which is a chargeable option. If you require anything in the future, please do not hesitate to contact Customer Service. Kind regards, Blinds Direct Online

Posted 4 years ago

“Postage was a little overpriced, but the item cost was fair. No screws and plugs provided, which was a little irritating. Overall, fairly reasonable.”

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Posted 4 years ago

“Blind arrived quickly; however no instructions and no brackets included, thankfully the existing brackets could be used. I didn't realise that to open the blind you need to manually pull the wand, naively I assumed it would be a cord at the end. I did contact customer service about the lack of instructions and fairly promptly guided to an area of the website.”

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Posted 5 years ago

“The blinds are fine, however, they come with no fixings/screws so I had to buy some myself, which meant I couldn’t put the blinds up straight away. Also was meant to have received an email when they were being dispatched but I never received this. The only email I ever received was my order confirmation. They also took quite a while before they were delivered, but this was mentioned in their website.”

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Posted 5 years ago

“No communication back to me when i had done a wrong measurement on a blind that was delivered.i phoned to ask some questions about it and the girl on the phone was not sure what to say ,so she said she would get somebody to call us,but nobody has.Poor service after we have purchased quite a few blinds from them over the years.”

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Posted 6 years ago

“Arrived within timescales. Good price. I ordered a verticals with split opening in the center, I got what I ordered however didn’t read all the detail I presumed like my others the open/shut pole would be at the very left of my blinds, however it sits in the middle of my window! I then read the full description and this is what it says however doesn’t look great !”

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Posted 6 years ago

Hi Julie Thank you for your review. yes, the wand will always sit on the side that aids the stack to sit where they are meant to. Sadly there isn't much we can do when it isn't at fault of the company, however we may be able to offer you a slight discount should you choose to reorder those blinds. Thank you so much The BlindsCo Team

Posted 6 years ago

“It took three weeks for the company to tell me the fabric was no longer available. Good quality blind but poor customer service”

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Posted 7 years ago

“Ordering online was easy, colour & description accurate. Fit well, BUT!!!.......the pull cord snaps every time I try to open them. My blind is almost 3 metres high so I have to try & climb up to attempt to get the tiny bit of plastic cord before it disappears! Other than that I really like them.”

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Posted 8 years ago

“Blinds seem good quality and great colours. Unfortunately the pulls are a little too short and do not feel very strong, have had to use Super Glue on ours. Delivery was good but would be better if had a tracking number.”

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Posted 8 years ago

“I had lots of problems with delivery with the company TNT. Twice I phoned the company and they assured me that the blind I ordered would be left outside but on the 3rd attempt they left the blind with the neighbor. Unfortunately, the bottom of the blind has scratch marks on it, but since the area affected will not be seen I could not be bothered to complain, especially after all the problems with delivery. But after from the few scratches, the blind was fine and it looks nice.”

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Posted 9 years ago

“Expected measurements of blinds were received. The wrong colour came. I ordered grey but received pearl black. I didn't return because my life is hectic and I couldn't take time off from work.”

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Posted 9 years ago

“Blind was fine, there was no wand or saftey hook in the package, contacted blinds direct but have had no response, quite disappointed.”

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Posted 9 years ago

Blinds Direct Online is rated 4.7 based on 1,947 reviews