Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.63

4.6 Rating 17,142 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 17,142 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Maans

Genesis C

638

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love this company! Gorgeous personalised items which just make the loveliest gifts and amazing customer service. I will definitely be shopping here again 💜”

Helpful Report

Posted 1 hour ago

“The results were good, but the editing process was very difficult. It kept exiting out and did not save check project various times. I had to restart the project at least 5 times. It was definitely a pain point.”

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Posted 6 hours ago

“Love patient tor stationary. Always been very happy. However the photo book quality was less than anticipated”

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Posted 7 hours ago

“I don't have much of a "use" review, since I purchased a planner that starts in July, but so far, it's BEAUTIFUL. I am so excited to use it! I am crossing my fingers that this will be THE planner I stick with. (Other planner collectors know what I am talking about!). I also really love the bookmark and pen holder. Those I think I would purchase again, no matter what. But the quality, speed and value of the planner is amazing, thus far! Thank you!!”

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Posted 14 hours ago

“This is my fourth year coming back to you. Year after year for note cards and diaries/address book just know the qualities is good .. easy to use website which makes it perfect for personalising those gifts . Would love you to do a house diary with planner to do ect !”

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Posted 17 hours ago

“Great service!”

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Posted 18 hours ago

“Really great quality print and materials!”

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Posted 18 hours ago

“A convenient and simply was to send my love to my family in the UK from Canada. I appreciate being able to add my own comments and personalise each card.”

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Posted 19 hours ago

“I’m a bit disappointed - I ordered some save the dates samples on 28/05/25 and on the 30/05/25 I received an email today they’d been dispatched however we are now over 2 weeks since then and they have never arrived. I have contacted you already to say this but heard nothing back. If someone could get back to me with regards to my order id appreciate it.”

Helpful Report

Posted 1 day ago

Oh no, we're so sorry to hear that your sample orders haven't arrived safely! We've reached out via email now to arrange a solution. Papier CS Team

Posted 17 hours ago

“Very helpful in correcting mistakes, beautiful products”

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Posted 1 day ago

“A good notebook for recording recipes. Good quality. The order arrived quickly.”

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Posted 1 day ago

“Although the online process was excellent their printers let me down badly with sending samples out. First set ordered on 27th May failed to arrive within timeline given (2nd June) and ultimately they did send out second one - both arrived same day (16th June) which was too late for me and I had to use a local printer as last resort. So saddened by this experience as I can see otherwise excellent company.”

Helpful Report

Posted 2 days ago

Thanks so much for your review. We're so sorry to hear that your sample orders didn't arrive in time! We do hope that you'll consider giving us another chance in the future. Please feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 17 hours ago

“So good and such a special gift for a loved one!!”

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Posted 2 days ago

“This is the second book I've had made. The first was a recipe journal gift and the second a hard book of all our wedding pics. Both books are stunning quality. The website was super easy to use and design the wedding book.”

Helpful Report

Posted 3 days ago

“I loved my academic planner from last year, which is why I went to purchase a new one. However, in the year that has passed slight changes have been made that threw me off. The paper feels slightly different, maybe a different weight or texture? But mainly the ink is now darker. Previously it was a light grey, which was really pretty and didn’t make the see-through quality very noticeable. Now with the darker print, it’s quite bad how much of the next page I can see which is not great. Also, it’s just jarring to look at and I prefer the softer, lighter shade of last year’s ink. I like the addition of the second book mark, as I did find that one was lacking and used another bookmark in addition to the built in one, so that is one positive change (although I’ve grown attached to my second bookmark and will probably keep using that). The planner is really nice, handled being thrown around in my overstuffed backpack for a year like a champ, the layout is great and works for me, but the changes to print irked me a little, but definitely not enough to stop me from using what I payed for.”

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Posted 3 days ago

“My mid year planner is beautiful and everything I needed. I enjoyed picking from the many beautiful designs and making it my own with personalization!”

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Posted 4 days ago

“The cards are nice, but the return address font doesn’t match the font I chose for the front of the cards, which is disappointing. (Not including a photo for privacy of my home address.) Also, the gift box was crushed before delivery.”

Helpful Report

Posted 4 days ago

Thanks for your review! We're so sorry to hear about the disappointment with your order. We've reached out via email now to arrange a solution. Papier CS Team

Posted 3 days ago

“Love these journals, wouldn't buy from anywhere else.”

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Posted 5 days ago

“I had a wonderful experience ordering save the dates for our wedding! I opted not to get the "nicer" paper and was very surprised with the quality of the less expensive option. I paid a little extra for fast shipping and they didn't take long at all. Everything came nicely packaged and looks high quality even though they worked well into our small budget! We will likely be back for invitations and if not, I will recommend them in the future.”

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Posted 5 days ago

“Good communication of emails and good delivery!”

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Posted 5 days ago

Papier is rated 4.6 based on 17,142 reviews