Cruise Direct Reviews

Name: Cruise Direct
Address: 190-196 Main Street, Barrhead
Rating: 4.78

4.8 Rating 535 Reviews

95 %

of reviewers recommend Cruise Direct

Company Reviews

Metrics

Info

4.8

Based on 535 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

08081686450

Location:

190-196 Main Street
Barrhead
G78 1SL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic service with Nikki, she dealt with all my questions & queries & was really patient with me & talk me through thing I needed to know for our first cruise! 5 star ⭐️ service for sure 👌”

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Posted 2 days ago

“I have asked Nickie Rawlins these past 6 years to do all my holiday and cruise bookings she is excellent even with my most difficult ask she has never let me down yet well done.”

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Posted 2 days ago

“I have used cruise direct and in particular Nicki Rawlins to book 3 cruises so far (4th to soon be booked). Customer service is outstanding. Nicki has been outstanding and very accommodating. Nothing had been too much trouble. She responds very quickly to all requests. Paperwork is sent same day and tickets well in advance. She works relentlessly to ensure all requests are sorted or finds an alternative if not available. I unfortunately was seriously ill earlier in the year so Nicki was able to transfer my booking until next year. Brilliant service. Also I have always found Cruise Direct to have very competitive pricing. So I wouldn’t use another company. I can highly recommend both the company and Nicki. Big thanks”

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Posted 2 days ago

“Agent nicki rawlins helped us have a wonderful cruise she has even giving us extra discount of our next cruise which we are delighted with”

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Posted 3 days ago

“Nicki helped us out with a cruise! Very straightforward booking process and advice! Thank you so much!”

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Posted 3 days ago

“Great service easy to communicate with already recommended to freinds and family thank you”

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Posted 1 week ago

“This is my first experience of cruise direct and I have to say that Nicki looked after me with great professionalism and was extremely helpful particularly as I’m the type of person who asks a question and then sends another email asking an additional question to the one just asked. She was patient and we ended up in exactly the place that I wanted to be at a cheaper price than your competitors. Nicki is an excellent cruise consultant and a credit to your company.”

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Posted 1 week ago

“This is my second booking with Cruise Direct and both times Bethany has been fantastic, nothing is too difficult or complicated. Bethany keeps me constantly updated as the primary contact and she is a delight to work with.”

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Posted 1 week ago

“We have used Cruise Direct many times and Zoe Swift has booked the recent two holidays with professional and helpful service, listens to what you are saying and makes contact back as arranged.”

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Posted 1 week ago

“Great service from Leanne as well as the other Cruise Direct staff I have interacted with.”

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Posted 2 weeks ago

“Nicky Rawlins brilliant as usual. Sorted everything out quickly and efficiently”

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Posted 2 weeks ago

“Leanne was really straightforward and helpful, no messing about or sales pitch. She told me the price, I was happy and we went ahead. Great service.”

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Posted 2 weeks ago

“Nicki Rawlins has given us great service on both our cruises and we look forward to our third in 2026. Good communication, Great pricing and advice. Highly recomend booking your cruise with Nicki at cruise direct”

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Posted 3 weeks ago

“Nicki Rawlins has help my family and I book 3 cruises. She has been helpful, supportive, informative and went out of her way to find us the best cruises that met our requirements (family of 7 travelling with wheelchair user and elderly mother). She made the booking process easy and seamless and took care of all of our needs. Excellent customer service provided. Efficient and effective service. I highly recomment Cruise Direct and Nicki.”

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Posted 3 weeks ago

“A very prompt, friendly and knowledgeable service providing a discount on the price available direct from P&O.”

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Posted 3 weeks ago

“Many thanks Bethany for your help and knowledge.”

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Posted 3 weeks ago

“Quick, easy and friendly. No issues whatsoever. Great job!”

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Posted 4 weeks ago

“Great service as always from Nicki at the Barrow-in-Furness Branch - would not dream of using another Travel Agent to book our Cruise holidays - thank you Nicki”

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Posted 4 weeks ago

“Very efficient service, have used Cruise Direct before and wouldn't hesitate to book with them again”

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Posted 1 month ago

“Many thanks to Laura brilliant service and a super deal.”

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Posted 1 month ago

Cruise Direct is rated 4.8 based on 535 reviews