Hortology Reviews

Name: Hortology
Address: Unit 1D Marconi Road, Burgh Road Industrial Estate, Carlisle, Cumbria
Rating: 4.83

4.8 Rating 8,855 Reviews

97 %

of reviewers recommend Hortology

4.8

Based on 8,855 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Hortology 5 star review on 8th April 2025

841

Anonymous

Anonymous // 01/01/2019

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“Great products (indoor pots) at a good price. Would definitely recommend!”

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Posted 4 years ago

“The plant was packed very well and arrived safely”

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Posted 2 days ago

“Great accessible service and lovely products”

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Posted 3 days ago

“Great company, great service”

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Posted 3 days ago

“The plantpots are beautiful. The liners are flimsy and not worth the money. I'd like to see the liners being given away with the pots which would be a great incentive to buy more.”

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Posted 3 days ago

“Lovely, healthy ferns which are growing well.”

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Posted 3 days ago

“Lovely pot and I like the fact you can order a liner at the same time”

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Posted 1 week ago

“I recently ordered a pot which was delivered by DHL broken. I emailed Hortology over the bank holiday and they contacted me on the Tuesday I sent some photos and the same day, I received an apology and said they will replace it or give me a refund. Great customer service”

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Posted 1 week ago

“Really good quality pots with beautiful designs, arrived quickly and very well packaged”

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Posted 1 week ago

“Great looking pots delivered quickly and very well packaged. Will use again.”

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Posted 1 week ago

“I requesed for a 'hydrocare' plant not listed on their website and they were able to source it for me. Plant arrived earlier than expected in excellent condition and I am well pleased.”

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Posted 1 week ago

“Hortology have a very good selection of pots. They take care to package very carefully with recyclable packaging. Excellent customer service”

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Posted 1 week ago

“Fast delivery and fantastic, high quality products. I'll definitely use Hortology again.”

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Posted 1 week ago

“Great customer service and very prompt delivery.”

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Posted 1 week ago

“Beautiful plant pot arrived really quickly xx Looks great with my spider plant xx”

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Posted 1 week ago

“Good service - quick despatch of order. very happy with the Sven and Noemi pots that I bought.”

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Posted 1 week ago

“Excellent service with prompt delivery.”

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Posted 2 weeks ago

“Item delivered well packaged and exactly as shown on website.”

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Posted 2 weeks ago

“Really informative website that helped me find the right plants to fit my house and was really impressed with the quality when they arrived. Will def be buying more!”

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Posted 2 weeks ago

“Good quality plants.”

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Posted 2 weeks ago

“The customer service is excellent and all of the plants I’ve had are healthy and beautiful. Very fast delivery too!”

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Posted 2 weeks ago

Hortology is rated 4.8 based on 8,855 reviews