Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,956 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,956 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 23rd October 2026

929

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick time for dispatch and arrived promptly.”

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Posted 11 months ago

“Zatu always has a fantastic range of products, ships quickly and securely, and is very rarely beaten on price. I have used Zatu on multiple occasions and they have become my go to for any and all online board game and miniature purchases.”

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Posted 11 months ago

“Great service and selection of games. Always my first choice in Norwich.”

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Posted 11 months ago

“Excellent service. Shipped overseas in just over 7 days. Thank you.”

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Posted 11 months ago

“Very happy with service”

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Posted 11 months ago

“Received with thanks. Fast delivery”

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Posted 11 months ago

“I bought the game for a Christmas present”

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Posted 11 months ago

“Notified as soon as it was in stock, sent out promptly and well packaged, arrived quickly. Very happy customer!”

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Posted 11 months ago

“Arrived safely and well packed. However never received the free Pokémon fun pack that was indicated with a purchase of Pokémon items. Assume they were out of stock, but would have been nice to have received a message.”

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Posted 11 months ago

“Ever so good, they were great to deal with.”

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Posted 11 months ago

“Awesome service, prices, delivery times and loyalty scheme I love it! Highly recommend”

Zatu Games 5 star review on 31st October 2025

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Posted 11 months ago

“I have used this company over many years with no issues BUT will never use them again after my last order . The cellophane on the game which I purchased to give as a Christmas present was ripped in several places and hanging off the game . Their reply when asking for a replacement was that in their terms and conditions that this was acceptable to them . I would like definitely not have brought a game in that condition in a shop and do not believe I should accept a game in that condition from an online seller . I have lost £ 5.98 in delivery and return costs . Lesson learnt will never buy from a company that thinks it's ok to send out games that are damaged”

Helpful Report

Posted 11 months ago

Hello Helen, We’re truly sorry to hear about the condition of the game you received. We absolutely understand how disappointing it is to receive an item that does not meet your expectations, especially when it’s intended as a gift. Your feedback about our packaging and handling is invaluable, and we will review our processes to ensure we maintain higher standards going forward. Regarding our policy, we genuinely appreciate your input, and it is something we’re actively looking into to prevent situations like this from occurring in the future. Your experience matters to us, and we hope you might reconsider using us in the future. Thank you for sharing your thoughts with us. Our team have reached out to you to try to resolve this issue, and apologize for this experience. Please reach out to our team at team@zatu.co.uk with reference number 5706 and a member of our team will be happy to assist you. Warm regards, Team Zatu Games

Posted 11 months ago

“Always fast and easy service - perfect for getting games my local store doesn't have in stock”

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Posted 11 months ago

“Great communication from support when I had questions about my order.”

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Posted 11 months ago

“Berry fast delivery.”

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Posted 11 months ago

“Fast delivery”

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Posted 11 months ago

“I’ve ordered from Zatu Games several times now, and they’ve consistently been great. Their prices are good, and the range of board games, card games, and RPGs is truly amazing. Shipping is fast and reliable, and everything arrives well-packaged. I also really appreciate their clear stock information and easy-to-navigate website, it makes finding what I want easily.”

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Posted 11 months ago

“Good choice of games and fast shipping. Our go to website to buy board games.”

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Posted 11 months ago

“Great games, promptly delivered and well-packaged against damage.”

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Posted 11 months ago

“Simple ordering and good delivery timescales 👍🏻”

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Posted 11 months ago

Zatu Games is rated 4.8 based on 48,956 reviews