Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 48,957 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 48,957 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 23rd October 2026

929

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good website, good prices, more reliable than a large portion of other retailers. Support has always been helpful, and they are part of the bits and mortar programme”

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Posted 11 months ago

“Great service, fair price and swift delivery”

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Posted 11 months ago

“The games are very competitively priced, especially with the reward points. The packages are always properly boxed, and often arrive earlier than stated.”

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Posted 11 months ago

“Zatu Games are a great retailer. You can always find stuff that’s out of stock elsewhere for a reasonable price. Highly recommended!”

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Posted 11 months ago

“It was awesome”

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Posted 11 months ago

“This was my first order with this jigsaw and games retailer and it all went very well. My order was was well packaged and communications were good throughout. Recommended”

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Posted 11 months ago

“The packaging was awful, in a huge box there was only a small piece of paper that offered no protection whatsoever. The puzzle box arrived damaged, as did the box for the Rock Hard 1977 insert, which thankfully didn't affect the contents. I haven't seen such poor packaging in a long time; it's unacceptable.”

Helpful Report

Posted 11 months ago

Hello Ricardo, We sincerely apologize for the unsatisfactory packaging experience you encountered with your order. Your feedback regarding the use of inadequate protective materials is important to us, and we acknowledge this oversight. We understand how disappointing it is to receive damaged items, and we assure you that we are actively working to improve our shipping and packaging procedures to prevent such incidents in the future. We are continuing to improve our shipping methods for international orders, as the long transit can cause damage to orders. Thank you for bringing this to our attention. If you have any further concerns or need assistance, please feel free to reach out to us at team@zatu.co.uk with reference number 0654. Warm regards, Team Zatu Games

Posted 11 months ago

“Delivered as advertised and on time.”

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Posted 11 months ago

“reliable. very fast delivery. cheaper than from Amazon. great.”

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Posted 11 months ago

“Quick delivery and great pricing”

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Posted 11 months ago

“Quick shipment, great tracking. Happy to order from again.”

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Posted 11 months ago

“It was easy to order, great items at a reasonable price, cheaper than other stockists. Items were packaged safely to prevent unwanted postal damage”

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Posted 11 months ago

“Fast and secure delivery! All perfect!”

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Posted 11 months ago

“Great service and delivered as expected”

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Posted 11 months ago

“Have bought many games from Zatu and their service has always been 2nd to none.Alwaysfirst place I look. Thank you”

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Posted 11 months ago

“Great service & fast delivery.”

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Posted 11 months ago

“Zatu's service was fabulous”

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Posted 11 months ago

“Great service, quick delivery.”

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Posted 11 months ago

“Quick and responsive delivery! Thank you!”

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Posted 11 months ago

“Game sent overseas from the UK. When received the box was damaged (bottom edge split open). I wish the put more care on packaging expensive games that are sent overseas. Few bits of paper to protect the game and to avoid damage during transport clearly didn't do the job. Everything else was fine.”

Helpful Report

Posted 11 months ago

Hello, We’re truly sorry to hear about the damage to the box upon arrival. We understand how vital proper packaging is, especially for international shipping, and it seems we fell short in this instance. Your feedback regarding the inadequate protective materials is valuable, and we will be addressing this concern with our shipping team to ensure better care is taken in future shipments. It's great to hear that everything else was satisfactory, and we appreciate your understanding. Our records indicate that we have not been contacted regarding the damage. Please get back in touch with us at team@zatu.co.uk with reference number 3925 and we will help to resolve this for you. Best wishes, Team Zatu Games

Posted 11 months ago

Zatu Games is rated 4.8 based on 48,957 reviews