Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,627 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,627 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 1st June 2026

910

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Myself, husband and youngest each bought a game from Zatu. We were happy with the service, all arrived on time and gratefully received as Christmas gifts. I managed to play Lambada which was easy but great fun.”

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Posted 5 months ago

“Very quick delivery, everything worked out perfectly, even so close to Christmas. The board game itself was exactly as described and in excellent condition.”

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Posted 5 months ago

“Usually well stocked with good quality games. Delivery is not as fast as other retailers but as advertised”

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Posted 5 months ago

“Good selection and efficient delivery”

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Posted 5 months ago

“Reliable company with a wide range of board games an accessories. Products always arrive well packaged. Descriptions of games not always comprehensive - you need to research elsewhere for a better understanding of the game(s) and whether it is right for you. Generally well priced but a quick comparision online could save you a few pounds. Overall I like this company and will continue to use them.”

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Posted 5 months ago

“Love the games received”

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Posted 5 months ago

“Quick delivery and board games at a great price!”

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Posted 5 months ago

“Never a problem ordering from Zatu. Game description is spot on and they arrive when they say they will.”

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Posted 5 months ago

“Great games, arrived packaged well. Delivery team super helpful with a slightly delayed dispatch - wouldn't have normally even contacted about this but panicked due to gifting plans!”

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Posted 5 months ago

“Great service.”

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Posted 5 months ago

“Really clear store and very quick delivery. Well packaged and arrived in good time for Christmas.”

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Posted 5 months ago

“Great selection of games at very competitive prices, which arrive at the time they are promised.”

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Posted 5 months ago

“I am generally a fan of Zatu but was very disappointed by my last purchase. As I knew that I wouldn't be at home for a couple of days, I paid extra for a date shipping option that promised a delivery between the 5th and 8th of December. To my great dismay, I received a message that the package was only dispatched on the 10th, a week after I placed my order. When I contacted customer service to request a refund for the extra shipping cost, I was told repeatedly that their warehouse had a one week backlog and that delivery estimates were unreliable and should not be trusted, even pointing out that this was in their T&C's. While I understand that there may be delays to shipping, a week-long backlog should be included in the delivery prediction. Zatu is not acting in good faith when it provides delivery dates that it knows it cannot keep.”

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Posted 5 months ago

Hi there, Thank you for taking the time to share your feedback. We’re very sorry for the delay with your order and for the frustration caused by it not arriving within the expected timeframe, particularly during the busy Christmas period. December is our peak season, and while we work hard to maintain normal service levels, increased order volumes and stock movement between warehouses can occasionally lead to delays. Unfortunately, this order was impacted during that period. We’d also like to clarify that delivery dates are only guaranteed when an upgraded shipping service (such as Next Working Day or 24-Hour delivery) is selected. Orders placed with our standard shipping option are provided with estimated delivery dates, which can vary during peak periods such as Christmas. If you would like us to review this order further or discuss it in more detail, please feel free to contact our team at team@zatu.co.uk, quoting reference 7315, and we’ll be happy to assist. Thank you again for your feedback — it helps us improve our service, particularly during high-demand periods. Kind regards, Team Zatu Games

Posted 5 months ago

“My purchase was a Christmas gift for my son. It was delivered quickly in excellent packing and in good condition. He tells me the game is perfect and is very pleased all round.”

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Posted 5 months ago

“Great selection and fast delivery. Excellent value on prices too.”

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Posted 5 months ago

“Excellent service and a great website to find out about new games and to learn about existing ones 😁”

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Posted 5 months ago

“They always have incredible games, helpful reviews, and a wonderful selection! I will always purchase from here.”

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Posted 5 months ago

“Amazingly fast service, great price and quality, will definitely be using again in the future!”

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Posted 5 months ago

“I found Zatu games when I was looking for a game not available in the United States. It was easy to see use prices and easy to navigate. I found the game I was looking for, and two others I couldn't find. Shipping was timely. One game was slightly damaged but coming from the UK, it looked handled roughly in transit. And then I had a very very special edition game not available here and it was packaged beautifully and no damage. Overall I was extremely satisfied and happy. I would order from Zatu without hesitation again.”

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Posted 5 months ago

“Online purchase was easy, product arrived incredibly fast fast from the UK to the USA, sufficiently packaged, no damage. The Dictionary of Dinosaurs was a huge hit with my 17 year old grandson at Christmas, a favorite gift. Thanks Zatu for the great service!”

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Posted 5 months ago

Zatu Games is rated 4.8 based on 47,627 reviews