Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 46,701 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 46,701 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th January 2026

908

Anonymous

Anonymous // 01/01/2019

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“Most trustworthy board games seller!”

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Posted 2 months ago

“I particularly like the reviews of each game. All the games I have ordered have been very competitively priced and delivered promptly.”

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Posted 2 months ago

“One of the only stores with availability and still offering a reasonable price and delivery was prompt too. Thank you”

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Posted 2 months ago

“Excellent choice and fast delivery”

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Posted 2 months ago

“Fast delivery - well in advance of predicted date and the gift wrap was of high quality.”

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Posted 2 months ago

“War alles super schnelle und gute Zustellung”

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Posted 2 months ago

“Quick dispatch and delivery, and the best price for the board game I wanted!”

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Posted 2 months ago

“Nicely packaged and good discounts. Would recommend”

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Posted 2 months ago

“Bought a playmat on the 09/06/2025. Still no updates or an estimate date delivery (despite money taken promptly). Whenever I want an update it needs to be me to ask for one, and the reply is always no eta. I wonder until when they will continue to state they are still hoping to fulfill the purchase. I don’t think I will buy from them any time soon.”

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Posted 2 months ago

Hi There, Thank you for taking the time to leave this feedback. We understand how frustrating it is to be waiting for a preordered item without a confirmed delivery date, particularly when payment has already been taken. Unfortunately, updates for preorders are dependent on information provided by the supplier, and we’re not always able to give direct updates to individual customers. Any confirmed information we receive is shared on the product page as soon as it becomes available, which is why we always recommend checking there for the latest updates. In this case, the Final Fantasy X MTG product line was severely underproduced, which has affected availability for retailers globally, not just ourselves. This has meant that suppliers have been unable to provide reliable ETAs, despite ongoing efforts to secure stock. We appreciate how disappointing this situation is and we’re sorry that it has led to a poor experience. If you would like to discuss your order further or explore alternative options, please get in touch with us at team@zatu.co.uk 4233 and a member of our team will be happy to help. Thank you, Team Zatu Games

Posted 2 months ago

“Delivery quick, packaging great. Huge selecton and great prices.”

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Posted 2 months ago

“My board game was competitively priced, it arrived promptly and in perfect condition”

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Posted 2 months ago

“Ordered a game for my brother's Christmas present. It was delivered on time (even a bit early, actually) and efficiently. Absolutely no complaints.”

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Posted 2 months ago

“I'm on my 3rd purchase with Zatu Games. Prices are often competitive, delivery has been mostly reliable (2 days later than the stated window in run up to Christmas, but my items arived safely), and the website is easy to naviagate with clear ratings and reviews. Hope to use Zatu again in the future!”

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Posted 2 months ago

“Prompt service Good descriptions Can not fault Zatu which is why I keep coming back”

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Posted 2 months ago

“Always speedy delivery - great savings and good range of gifts. Awesome communication as well”

Zatu Games 5 star review on 23rd December 2025

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Posted 2 months ago

“Love Zatu Games always frist place to order new stuff and good prices.”

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Posted 2 months ago

“Great and super quick service. Best prices on marked and great discount on many games.”

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Posted 2 months ago

“I got it. But it took over 2 years between order placed and delivery.”

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Posted 2 months ago

“fast, efficient and wide selection of games”

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Posted 2 months ago

“Very good service fast dispatch & delivery and very well packaged”

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Posted 2 months ago

Zatu Games is rated 4.8 based on 46,701 reviews