Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 47,978 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 47,978 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 30th June 2026

910

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All thoughout positive buying experience. But the website could need an overhaul (search engine).”

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Posted 9 months ago

“Game was on back order and arrived a lot earlier than I anticipated in perfect condition.when ordered was the cheapest by far”

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Posted 9 months ago

“Zatu are my go to games supplier. They never let me down. Competitive prices, quick turnaround from order to delivery. Securely packaged. No fuss!”

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Posted 9 months ago

“Such a great selection of games and super fast delivery.”

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Posted 9 months ago

“Anytime I need a boardgame or TTRPG rulebook my first stop is Zatu, the prices are great, you get discounts if you buy 3 items or 5 items, postage is always crazy fast. What's not to like.”

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Posted 9 months ago

“Wonderful service and what a great choice of games!”

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Posted 9 months ago

“Quick good service with some of the best prices around.”

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Posted 9 months ago

“I ordered from Greece expecting huge delivery costs and prices, however Zatu Games were both cheap and fast! The board game expansions I wanted (Dead By Daylight Expansions) were available from them at a very reasonable price. I will definitely buy again!”

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Posted 9 months ago

“Good service, fast delivery”

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Posted 9 months ago

“Item arrived quickly and in great condition”

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Posted 9 months ago

“Great games at a great price. Arrived on time and certainly no issues with them. Would definitely recommend”

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Posted 9 months ago

“Great service 👍”

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Posted 9 months ago

“Good price and free delivery.”

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Posted 9 months ago

“I was positively surprised by the store. SO many good board games, great service, everything regarding the purchase and delivery to Europe was spot on. Loved it and will purchase board games again :) Thank you!”

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Posted 9 months ago

“Yet again I have the game I wanted at a good price with speedy delivery. Once again, thank you Zatu Games - I will be back.”

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Posted 9 months ago

“I live in Canada and I was looking for a game that is not available here. I found it on the Zatu website. I chatted online to find out if they shipped to Canada and they did! I ordered the games (I bought 3) and I received them with 10 days. They have great customer service.”

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Posted 9 months ago

“Good, this was a gift”

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Posted 9 months ago

“The products arrived well, one of then has no plastic around but I believe it has more to do with the product not the store. Unfortunately I had to return the item and discovered the store return rules online are false. In the website it says if the return is more than 100 then they can’t pay for it , and that’s the only exception. My return was 40, and they refused. There was no help, no shipping label like other companies, and support just ignored the rules on the website. I was recommended this store and while I believe it can be good for locals if you live abroad my recommendation is to order from somewhere else. I’m proceeding legally and will update this review along with other socials regarding the situation once resolved”

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Posted 9 months ago

Hi Ruben, Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the difficulties you experienced with the return process. Clear communication and adherence to our policies are very important to us, and we appreciate you bringing this matter to our attention. We understand how frustrating it can be when the returns process doesn’t meet your expectations, especially with international orders. As outlined in our Returns Policy, we’re unable to reimburse return shipping costs or customs fees for international returns. However, we do issue a full refund, including the original shipping charges, once the item has been received by our warehouse and processed by our returns team. If there's anything further we can do to assist or clarify, we’d be happy to help. Please don’t hesitate to get in touch with us at team@zatu.co.uk, quoting your reference number 8000. Take care, Team Zatu Games

Posted 9 months ago

“Excellent quality, communication and delivery”

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Posted 9 months ago

“Hasslefree and fast. Got a Mario Kart steering deluxe from Zatu, and got it delivered to ireland in 3 days”

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Posted 9 months ago

Zatu Games is rated 4.8 based on 47,978 reviews