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Zatu Games Reviews

4.8 Rating 48,929 Reviews
95 %
of reviewers recommend Zatu Games
Company Reviews Product Reviews
21,734
 Metrics Info
4.8
Based on 48,929 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

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Anonymous
Verified Buyer
“I went with Zatu because they had the best price. The product was as described and arrived quickly in a cool fun box.”
Zatu Games 5 star review on 21st November 2025
Helpful Report
Posted 11 months ago
Herrmann B
Verified Buyer
“Super Verkäufer, tolle Kommunikation. Schneller Versand nach Deutschland. Versand und Spiele zu fairen Preisen. Gerne wieder!”
Helpful Report
Posted 11 months ago
Richard P
Verified Buyer
“Great selection with good prices and fast delivery”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Great site, good deals, consistent delivery”
Helpful Report
Posted 11 months ago
Harry D
Verified Buyer
“Zatu has been really helpful for finding things I can't get hold of anywhere else. Prices are good, delivery has always been on time - highly recommended”
Helpful Report
Posted 11 months ago
Kathryn V
Verified Buyer
“I really like the selection and review of games. I find the site is quite slow and clunky though. Looking forward to the revamped site next year.”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“La verdad es una tieda muy seria y comprometido con sus compradores, es muy recomendable para mi una de las mejores del planeta jajaja”
Helpful Report
Posted 11 months ago
Clare J
Verified Buyer
“Ordering was easy, delivery was quick and everything was packaged well. Would definitely buy from Zatu again! Highly recommend!”
Helpful Report
Posted 11 months ago
Daniel L
Verified Buyer
“Great item, fast delivery”
Helpful Report
Posted 11 months ago
Anonymous
Verified Reviewer
“Really poor service, I preordered a game which didn’t arrive on release date. I messaged them several times over a 6 month period which they told me it was a supplier fault. Then I happened to check the website one day and the item was being sold before my preorder was fulfilled. I complained and it shipped after my complaint, I didn’t get an apology or an acknowledgement that they had messed up several times. Will not be buying again.”
Helpful Report
Posted 11 months ago
Hi there, Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration caused, especially after waiting so long for a preorder. I’d like to give some clarity on what happened. There was an unexpected stock issue on the release date that affected all retailers, not just us. We didn’t receive our allocation until 14/11/2025, and your order was dispatched the following day on 15/11/2025. Because of the high demand and large volume of preorders, it took our team a few days to process and ship every order, but we did work strictly in date-of-purchase order to ensure fairness. I completely understand how it looked when you saw the product listed on the website, but items aren’t made available for general sale until all preorder stock is accounted for, your order was already in the queue awaiting dispatch at that point. Thank you again for your feedback. We’ll use it to improve how we communicate during release-day stock issues and high-demand periods. If there’s anything further we can help with, please feel free to reach out to us at team@zatu.co.uk with reference number 0953. Thank you, Team Zatu Games
Posted 10 months ago
Janik C
Verified Buyer
“Everything perfect, no complaints! 👍‍”
Helpful Report
Posted 11 months ago
Alan D
Verified Buyer
“Zatu games never fail to impress with efficiency, professionalism, communication and consideration of economics all top class”
Helpful Report
Posted 11 months ago
Anonymous
Verified Buyer
“Great prices for their products and good communication”
Helpful Report
Posted 11 months ago
Julie B
Verified Buyer
“Item arrived as an empty cardboard wrapping. The game had obviously broken the end of the wrapper off and fallen out. Took a number of emails for Zatu to agree that they would send a replacement. I had photos of empty carton which they wanted returned as evidence. That had been taken away by post service so I had no idea what would happen with it. I ended up pointing out that if the parcel hadn't arrived at all I would have been more entitled to have a replacement than the situation I was now in. Replacement eventually got sent but I felt rather grudgingly.”
Helpful Report
Posted 11 months ago
Hi there, Thank you for taking the time to leave your review, and I’m very sorry for the frustration you experienced with your order. Receiving an empty parcel is incredibly disappointing, and I completely understand why this situation caused concern. Our records indicate that the Non-Receipt of Goods form wasn’t initially returned to us, and your case was passed to our escalations team for further review. They advised that we could only issue a replacement once the refused parcel was received back at our warehouse, as we’re required to complete an investigation with the courier before sending out another item. Without the signed form, we weren’t able to proceed any further at that stage. Once the signed form was received from you, we arranged your replacement without delay. We’re glad to see that you confirmed it arrived safely and in good condition. We never want any customer to feel they’re being treated grudgingly, and we’re sorry if the process felt that way. Our intention is always to follow the correct steps while resolving issues as quickly and fairly as possible. Thank you again for your feedback, it genuinely helps us improve the experience for our customers. If you need anything else, please email us at team@zatu.co.uk with reference number 1040, and a member of our team will be happy to help. Thank you, Team Zatu Games
Posted 10 months ago
Anonymous
Verified Buyer
“Easy to use website. Order came quickly. Prices are competitive if not cheaper than other retailers. Order packed neatly and arrived undamaged which is important if it is for a present. Thank you Zatu games staff.”
Helpful Report
Posted 11 months ago
Andrew T
Verified Buyer
“Good service ans quick dispatch”
Helpful Report
Posted 11 months ago
Helene P
Verified Buyer
“Ordered Sunday, received Monday, best prices out there. Can’t do much better than that.”
Helpful Report
Posted 11 months ago
Rod L
Verified Buyer
“Good selection, value and delivery.”
Helpful Report
Posted 11 months ago
Kevin B
Verified Buyer
“I can not fault this company ordered numerous times and each time sent out the same day well packaged and I arrived with me the next. They are my games shop of choice excellent all round”
Helpful Report
Posted 11 months ago
Stephen W
Verified Buyer
“My order arrived quickly, it was well packaged and nothing was missing. I would certainly use them again.”
Helpful Report
Posted 11 months ago
Zatu Games is rated 4.8 based on 48,929 reviews
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