Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“Although i appreciate the quick shipping I was highly disappointed and shocked that the packaging had zero bubble wrap or protection of any kind especially for international shipping! Im a hobbiest so the condition of the game box is important to me not to mention for the price i would expect the package to be treated with some care. I sadly spent my money now on a dinged up game that some simple bubble wrap could have avoided.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Ordered first thing on the Friday had to phone on the Wednesday to see where my items was and they still wasn't picked for dispatch very slow guys”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I'm sure the product is great but for some reason you use Yodel and they've spent 4 days not bothering to even try to deliver my package. Trying to get in touch with them is near impossible.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Was supposed to be 48hr delivery but it took me emailing them for Zatu to tell me it was out of stock and they were awaiting a restock.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Very late deliveries and terrible shipping”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“First experience and very disappointing. After purchase item haven't been dispatched for 2 weeks. After contacting them item was dispatched in 24 hours. This is why give 2 start because reacted fast to mine email about not recieved item, but I don't need to chase mine order. Its simple I order, I pay you send it in designated time. Simple but its not what I have experienced. At this moment there are other companies who more value customers and thier orders”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“1. Their help page says "go to Subscriptions page in your profile". There's no such link in my profile. 2. When I ask when is my Subscription area in my profile - customer service ignores the question answering my every other question 3. They just cancelled my subscription one day 4. When I asked them to return it - they replied "We can't. Please create a new one" :D 5. When I asked to add one more game to my subscription - they said I need to call on the phone. Is it 1980 or 2023? Calling on the phone? Gross!!! I use Contact Us form to avoid using the phone!”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with us on this occasion and that you are not satisfied with the service you have received. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Every single time I’ve chosen the basic delivery, it takes them at least a week to be even bothered dispatch games, unless you pay for next day delivery. I just cancelled the last order, got sick of waiting, which took them 9 days to refund. No excuses, no obvious reason why. But every time, it takes forever and a day to put it in the post. Given up with Zatu, going elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My order #1002449758 was damaged during delivery! One of 2 boxes recived broken! Offcourse i wrote in Contact form you today (no reply yet) Link to my google drive with evidences, photo and video https://drive.google.com/drive/folders/1K1zZkuuq7P-dJDT14dLomtJnY3PaaIW5 2 stars, only because second box recived unbroken (it was inside its own box) Please reach me with details how can i get refund, return or anything!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. I can see that you have reached out to our customer service team, and a reply to your contact form has been sent. We will aim to resolve this for you as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Delivery to the EU takes ridiculously long. Don't order unless you are willing to wait weeks.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“They are usually great until you have an issue. You order something & pay for next day delivery, it doesn’t arrive and then looking at your account they haven’t even dispatched it. You try getting in touch but. 1) they don't answer the phone it just rings out for 20mins each time, 2) they don’t reply to the online contact forms and 3) they don’t respond to tweets.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Kieran Zatu Games

Posted 2 years ago

“Impossible to get a response from this lot. If you do it via their contact form, nothing happens (despite v/mail saying response within 24 hrs). If you call them, good luck with getting someone to pick up - i've tried 6 times so far over 2 weeks and gave up after 30 mns of holding each time. There is no other way to get hold of them. Beginning to wonder whether their 'good' reviews are fabricated.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with us on this occasion. I can see that a reply to your contact form has been sent with links to create a returns label. Once this has been processed by our returns team, a refund will be issued for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My tracking number is not giving me any idea on when to expect my package. It just says that it is expected. I have no idea when or if this is going to arrive to me. I have not received my package yet.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“No complaints about the Zatu service, the staff has promptly shipped my games, however as a European customer is not worth anymore ordering from the UK. Of my two orders from ZATU, one has arrived after one month, and the other has been stuck in customs for two weeks and I will most likely not receive it for at least two more weeks. It is extremely frustrating, especially after having paid almost 40 pounds of additional VAT and postage.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible and to prevent these issues from affecting our customers again in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Delayed delivery with no information and poor packaging (no protection inside the box, its just a miracle the games arrived un broken)”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My first order with Zatu went smoothly and it was good. The second order wasn't as good. I purchased next day delivery and they didn't dispatch the order within the time-frame as mentioned on their website. Also, one of the items arrived damaged, more so than the A grade mentioned on their website. Their customer service is very slow to respond to queries and I'm still waiting for a response.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. I can see that a free returns label has been sent, and a full refund for the affected items will be issued once this has been processed by our returns team. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Game order on the 7th of January, informed it was dispatched on the 8th for delivery to Ireland but still not delivered on the 18th and no record of it being delivered to Ireland. Disappointing but hopefully it arrives shortly.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately the recent courier strikes have affected retailers countrywide, and I apologise that these delays have impacted your order on this occasion. We are working closely with the courier to ensure all orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“It was indicated I would not be charged for my preorder until dispatch, but was charged immediately, months before sending. Did not provide any updates on the status of my preorder, requiring me to regularly get in contact to find out. However, they were always timely with responses.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the trouble you have experienced on this occasion; I can confirm that we take payment for pre-orders at the time of placement, and I apologise If you were informed differently. I have passed this on to the relevant teams to look into, so we can prevent similar issues from affecting our customers again in the future. We hope you'll give us another chance. Kieran Zatu games

Posted 2 years ago

“The prices were good and the items were well-packaged, but the delivery times were misleading as presented by Zatu and I strongly resent paying extra for next day delivery in time for a birthday for that delivery to then take five days, and to be told by Zatu to lump it.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that we are Investigating these issues with our couriers, so we can prevent them form affecting our customers in the future. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“1 in 4 orders have problems. Their prices are competitive, but some of their policies are anti consumer. They don't check their own stock so if they say there's 1 or 2 items in stock, you can occasionally expect a LONG wait for your order and also they don't tell you they've messed up (its happened 5+ times). also they sell on Amazon under different names not just Zatu so if they're playing silly beggars with their own stock I shouldn't be surprised. There website is busted, they occasionally list things on Amazon under Zatu officially but the price is cheaper and it included free postage. the website has also listed items with prices a lot higher then the RRP listed right next to it. 3 of the games in my top 10 list I ordered from Zatu and were sent dented or creased. I check the Posted box on arrival no damage, then looked at the game box and there was a crease where it had been crushed during handling. As for anti consumer policies they've capped the amount of reward points you can use at £5 you can't use points and a deal code at the same time an it doesn't matter if your orders expensive if you want money off you need to order quantity not quality. Basically, they don't want to give you More than £5off and 40% to 100% of that to be used paying for postage. mostly they're good but far to many things go wrong to often”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. We are also sorry to hear that you have not been satisfied with our services. We take all our customer feedback very seriously, and so your comments have been passed on to management to look into. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews