Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,037 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They've nailed it! I've spent years going between various VoIP and SIP providers, and even hosted my own 3cx server, but it's been a stressful experience and there are always essential features missing. Not so with Yay - they've got it right. A perfect mix of easy-to-use customer interfaces and extremely helpful and quick-to-answer staff. Well done!”

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Posted 4 years ago

“Meg was fantastic in helping me get my head around how I can use Yay for multiple companies. As a Virtual Assistant, it's super important all my systems are streamlined, and without Meg's patience and support I would be in a mess. Highly recommend Yay.com for your business call servicing needs”

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Posted 4 years ago

“Good product with excellent features and intuitive IOS app. But what makes yay special is the excellent customer service. Always helpful and personal. Recently I have been dealing with Konnor and I am very satisfied about how things were handled and resolved - with a friendly and relaxed attitude.”

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Posted 4 years ago

“Fantastic team, service and product”

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Posted 4 years ago

“I had an issue with my phone number, I spoke to an advisor called Connor, he was very nice and sorted out my issue quickly and efficiently. Thanks”

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Posted 4 years ago

“Needed help setting up my account, I received a 1st rate service from Miguel. Very professional & helpful.”

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Posted 4 years ago

“I signed up to yay.com and didn’t know anything about how to setup, so I spoke to a Support agent who was extremely helpful and knowledgeable, he was very courteous and respectful. In less than no time I was up and running. I will highly recommend Yay.com.”

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Posted 4 years ago

“Did what it said on the tin.”

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Posted 4 years ago

“As with all the Yay heroes (Meg, Konnor, Jez, Adrian, Miguel, Jacob to name but a few), Raffi was bloody brilliant, this morning. I had a query on hardware, VOIP functionality, and compatibility, vis-a-vis some changes I wish to make here. Raffi understands the technology well; she guided me very quickly and fluidly through what I needed. With some companies, you are put on hold, 1st line speaks to 2nd line, or even a technical manager, but not with Yay: everyone seems up on the tech, and any issues get resolved quickly. I started on VOIP with Yay, years ago. If I had a choice between them and a bigger corporate ... I'd choose Yay every time for: account flexibility, staff knowledge, staff friendliness, and innovativeness. I cannot recommend this company more highly. Thanks, Raffi. Thanks, Yay. Keep up the good work.”

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Posted 4 years ago

“Super helpful and friendly support line. Spoke with Raffi and she quickly helped me set up my account, made it very easy. Would definitely recommend.”

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Posted 4 years ago

“Top service out there. Highly Recommend to anyone for quality service.”

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Posted 4 years ago

“Just had a tech support call with Konnor who immediately identified my incorrect phone setting and fixed the problem. Thanks Konnor and all at Yay - it's great to know that the support team are on hand and easily contactable if an issue arises.”

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Posted 4 years ago

“Konnor, Meg, Raffi, Jez and the team are AMAZING! Real knowledgeable, experienced experts in the telecoms industry. I would not hesitate to recommend them to anyone. Very prompt to answer their phones, any issues are sorted promptly (even if with our hardware not their network which it has never been). 10/10!”

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Posted 4 years ago

“Amazing customer support, and an excellent voip system”

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Posted 4 years ago

“Fantastic customer service and easy to use features packed full of extras”

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Posted 4 years ago

“Very informative with what was needed”

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Posted 4 years ago

“Excellent customer support, Konnor got me up and running in no time. Very confident and knowledgeable about the tech stack that he works with.”

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Posted 4 years ago

“I have just set up a VoIP account and Miguel spent over an hour registering the handset and going through all the account technical set-up with me as well, including helping me when my laptop security would not let me give him access to my PC. Miguel was very knowledgeable and helpful and together we did all the set-ups required. I am no IT expert and Miguel guided me through every process required and explained clearly all the options, at every stage. A very big thank you Miguel - superb customer service, patience, technical know how and communication. Robin”

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Posted 4 years ago

“Thank you for your continued support Yay.com team. You always go extra mile and have a positive approach to problem solving. You have a happy customer.”

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Posted 4 years ago

“Superb customer service, competitive products, very helpful staff, not pushy, but genuinely supportive . Looking forward to doing business with you”

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Posted 4 years ago

Yay.com is rated 5.0 based on 2,037 reviews