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Yay.com Reviews

5.0 Rating 2,015 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

5.0

Based on 2,015 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The customer service at Yay has always been impeccable. You're always able to talk to a knowledge person when you call and they are all extremely friendly. I called and spoke to Matt from Yay for help setting up a second landline number for two users. Matt took me step by step through the process and within 10 minutes we were good to go! Thanks Matt!”

Posted 1 year ago

“Excellent Service provided by Izzy. Efficient and Affective in dealing with every query we throw at her. Will always ask for Izzy as we now we will be dealt with in such a professional manor!”

Posted 1 year ago

“I am a virtual assistant from The Philippines trying to set up Yay as instructed by my boss. However due to location issue despite using VPN, I still can't access it. That's when I decided to Request a Call from Yay and they are so quick to respond to requests. Bertie, one of their SuperAgents was able to resolve my issues- I raised like every issue that there is with regard to using Yay 😆 but he's so patient and really walked me through on everything. He's super nice and sweet, we got disconnected multiple times but he's really gonna call you back until he verified that everything's good with me. I hope that when I need help again, he'll be the one to assist me 😊”

Posted 1 year ago

“The customer service response provided by Izzy was very helpful and gave the feeling she was prepared to help in any way possible to resolve the issues experienced”

Posted 1 year ago

“Izzy is great! Thank you so much izzy, you were fab.”

Posted 1 year ago

“We were experiencing some technical issues with our phones and Nathan @ Yay answered my call within a few seconds. He was extremely knowledgeable and had the issue fixed in no time. A first class, speedy and friendly service. Thank you.”

Posted 1 year ago

“Thanks to David for helping to resolve our redirect to mobile issue. He was very knowledgeable and worked through the issue until we fully resolved. Thanks for your support.”

Posted 1 year ago

“I had some technical issues with my Phone System recently and reached out to Sol at yay.com for help. He picked up the phone right away and was very helpful in getting my Phone System back up and running smoothly. He was able to fix the issue in just a few minutes and I'm very grateful for his help. His customer service is excellent and I would highly recommend yay.com to anyone.”

Posted 1 year ago

“I have used Yay.com for a while now as the best value UK registrar with an easy to use customer area for all domain management. I recently needed to transfer some domains to another user, with Sol and the team providing a speedy and first class service. Cheers guys!”

Posted 1 year ago

“Very helpful and friendly!!”

Posted 1 year ago

“Sol plust David and the team in New York provide more value and skill to your expenditure of money and time in setting up a VOIP service for SOHO or office. As a Brit abroad in the US.. I ve been using them for over two years for my home office and it's been faultless. The team are always prompt and on point when I have had to reach out and have something adjusted, checked or explained to a newbie to VOIP... two years later totally statisfied...I think you will be as well?”

Posted 1 year ago

“David was helping me to resolve a technical fault with my phone. He was very helpful, polite and quick in resolving the issue. A pleasure to work with. Thank you David.”

Posted 1 year ago

“It was very easy to get new membership and support agent was so helpful on phone about verification of my account. I'm excited to set and start using now. Thank you.”

Posted 1 year ago

“David was very helpful and patient with me. Talked me through the app features. Thanks David.”

Posted 1 year ago

“From day one, the team has been really helpful in setting up our first telephone system with Yay. The system offered everything we asked for and more. Jez is always available to answer queries and offers excellent customer service whenever needed. I highly recommend Yay.”

Posted 1 year ago

“I am really pleased with how Sol Tarling from Yay helped me with an issue I was having. Really helpful guy and has great customer service. Definitely recommend Yay”

Posted 1 year ago

“This company makes deployment and integration absolutely seamless from start to finish, from deployment to IVR set-up. they go above and beyond to help out customers, the system itself is very state of the art and flexible to suit either an SME or multi premise corporations and everything in between! - Shoutout to Konnor for exceeding my expectations by helping me to integrate Yay.com into my PBX system and making sure it was all working! what an amazing support agent, can't say enough about how helpful he has been!”

Posted 1 year ago

“I have used Yay.com for over 5 years now and they have been superb. Their customer service is second to none and are always on hand to offer assistance.”

Posted 1 year ago

“The YAY engineer was very helpful and courteous. It took a while but the problem was fixed”

Posted 1 year ago

“I have used Yay.com previously whilst I worked in the Middle East and had an excellent experience with them, and they saved me a fortune in phone charges. The support was brilliant - I only had to support once because or strange error with voicemail that they identified a corrected within 20 minutes. I have rejoined as I needed to have the same cost efficiencies and service so Yay.com was obvious choice to go back too. I need to contact support to help me setup again and this took less then 2 minutes to sort out and Jez (very helpful, knowledgeable and pleasant) made sure ensure everything worked by ringing my number to check I was happy with the service which I am.”

Posted 1 year ago

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Yay.com is rated 5.0 based on 2,015 reviews