Yay.com Reviews

Name: Yay.com
Address: Unit 4, Riverside Business Centre, Guildford
Rating: 4.97

5.0 Rating 2,042 Reviews

100 %

of reviewers recommend Yay.com

Company Reviews

Metrics

Info

5.0

Based on 2,042 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0330 122 6000

Email:

help@yay.com

Location:

Unit 4, Riverside Business Centre
Guildford
GU1 4UG

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“IM NEW TO YAY MY REP WAS AWSOME HE ANSWERED ALL MY QUESTIONS AND GAVE MY TIPS ON HOW TO USE THE SERVICE IM VERY HAPPY”

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Posted 2 years ago

“If you’re looking to catch a domain using Yay I highly wouldn’t recommend it. Had one lined up for a client and checked on the date it was due to drop.. it wasn’t caught and was just free to register for anyone, luckily managed to register it using another domain registrar but needless to say there drop catching service is useless!!”

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Posted 2 years ago

“Had the pleasure of speaking to David at Yay this evening, who was extremely helpful & who's awesome customer service offers the wow factors! With so many top companies falling short today, lacking in something simple as great 1 on 1 customer service, Yay, has raised the benchmark! A great company offers not only a great product, but should be able to back it up with the support of a great team, I'm talking 1 on 1 communication & none of this virtual chat rubbish! Yay's customer service is just awesome & with staff like David, who's help was exceptional, understanding & knowledgeable of my requirements, he's the reason i will be shouting Yay & recommending the company for its support. many thanks David.”

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Posted 2 years ago

“Extremely nice person I dealt with, with a very efficient and quick response to my query.”

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Posted 2 years ago

“Excellent response to my call this afternoon. I expected a five minute call outlining what I needed to do but David worked on the problem and actually sorted it out for me by remote access. He also made sure that I understood the different steps he was taking which gives me the confidence to have a go myself next time. David was extremely helpful and honestly went beyond and above what was expected. Excellent customer service from Yay.com!”

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Posted 2 years ago

“We are with yay from a long time as a business and ever i need then we had an excellent Customer service. Thank you so much guys”

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Posted 2 years ago

“Great product and amazing service. I was assigned to Rosie, who was extremely helpful. She walked me through the whole YAY application step by step and showed me how to use it. I was searching for a business line, as I needed a office number and I came across YAY. It comes with many features and benefits. They have a few packages to choose from. I have unlimited minutes and a dedicated landline number with my package, which is perfect for me as a small business. You can also download the app on your phone and if a client/prospect calls your office landline number, it will also come through to your phone. The signal through my laptop and my phone is crystal clear. And there customer service seems to be pretty outstanding too. always on hand to help.”

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Posted 2 years ago

“I really hope the managers of YAY will read my message about the excellent customer service I received from Toby. He was so patient with me and walked me through the new YAY account . It was because of his professionalism I decided to join YAY . Thank you Toby!”

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Posted 2 years ago

“Great service today from Angus in setting up two grand stream phones on our account as we have moved into another office. nothing was too much trouble in configuring the phones how we wanted them! thank you and im excited i have quick access to my voicemails now!!!”

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Posted 2 years ago

“Came on board after having issues with a previous voip provider. From the first conversation up to go live has been an absolute pleasure! I don't often write reviews, however this one has been earnt! Our account manager Jez has been nothing but hard working and has understood the brief down the every detail. His communication has been impeccable and even when on leave, the team have been great. They seem to have a really strong platform that has oodles of features and functionality which will benefit any business small or large. Onwards and upwards!”

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Posted 2 years ago

“The yay.com team is always ready to help, knowledgeable and you don't need to wait minutes in the waiting room. Service is great, I did not experience any technical problem or disconnection at all. Totally recommending.”

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Posted 2 years ago

“I needed a new US number after my Skype one stopped working. My new Yay number was easy to set up and their platform has all the features I need. The after purchase care and customer support is excellent.”

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Posted 2 years ago

“Hi. Thank you for your professionalism. I am very pleased with your customer service team!”

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Posted 2 years ago

“Great Service. Simple menus easy to use intuitive interface. Always available on the phone”

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Posted 2 years ago

“I can not thank you enough Rosie for helping me through a very stressful time with my voip telephone having given an IT person all the information to take over my phone. You sorted it all out for me within time of close for the day. I am so grateful for all your help. all support is 10 and more star rating. Thank you MVS company.”

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Posted 2 years ago

“Great experience working with David on the support team! He was friendly, knowledgeable and fully committed to helping me overcome some technical challenges. He worked with a sense of urgency which was greatly appreciated!”

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Posted 2 years ago

“In the current world of AI driven customer service call centres, long waiting times and having to be transferred to '2nd line support' or another department - the yay team stand out head and shoulders above any other call centre/support team I've ever had to contact. Everyone I've had contact with has been responsive, knowledgeable and very supportive. I can't praise them enough”

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Posted 2 years ago

“First Time setting something like this out and the software itself is brilliant and the staff just as good. All were very helpful and answered every question I had. Also wanted to say how helpful Rosie was to deal with. Very much recommend it. Thanks a lot,”

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Posted 2 years ago

“Fast efficient service”

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Posted 2 years ago

“As i've never used this kind o service, i got very frustrating while trying to make calls. When i was about to give up, i finally called the customer support and there i've talked with a real fun and helpful guy called David. Everything was awesome as he guided me step by step and even remotely assisted me on the go. It was a great experience and i'm very thankful for calling and having the full support of David. 5 stars, much appreciated!”

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Posted 3 years ago

Yay.com is rated 5.0 based on 2,042 reviews