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VidiVet Reviews

5.0 Rating 880 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

5.0

Based on 880 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

VidiVet 5 star review on 1st April 2024

VidiVet 5 star review on 2nd October 2023

VidiVet 5 star review on 31st August 2023

VidiVet 5 star review on 24th June 2023

VidiVet 5 star review on 24th June 2023

VidiVet 5 star review on 24th June 2023

VidiVet 5 star review on 24th June 2023

91

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have used twice now and on both occasions it has been a great experience. Very quick reply, very knowledgeable and most importantly made me feel at ease. I would definitely recommend!”

Posted 1 year ago

“I normally leave big reviews, in my opinion, the bigger the better but in this case it is simply not necessary! I've kept dogs all my life but never have I experienced a service like VidiVet before! Simply fantastic! I asked a simple question and got a video response back in less than 5 minutes! I defy you to find a better service!”

VidiVet 5 star review on 18th March 2023

Posted 1 year ago

“Contacted on a Sunday about my dig, got a reply within 10 mins with really helpful advice and saved having to get an emergency call out! So glad I downloaded this app!”

Posted 1 year ago

“I found it very easy to use and didn’t have long to wait for advice and actually seeing the vet on the recorded zoom was more reassuring than just a written reply. Have used it twice now and saved me trips to my bet.”

Posted 1 year ago

“Chatting to the vets was invaluable when my pup wasn’t feeling well. They offered advice to tide me over before visiting the vets. The responses were speedy and personal which was a great support when we were anxious. Cannot recommend enough!”

Posted 1 year ago

“This service is professional and very speedy, I have used it a couple of times now for advice and each time my mind has been eased with the great and timely advice received. Well worth signing up to.”

Posted 1 year ago

“Brilliant service, quick responses and very good advice.”

Posted 1 year ago

“It was so helpful to be able to run my thoughts by a professional and get after-hours advice for a problem I'd been hoping might go away, but didn't. The video response was prompt, clear and helpful and when I logged on to the app next time I was surprised to find another video from the vet who'd taken over the next shift, making sure I'd received the help I needed. Very friendly, supportive and professional.”

VidiVet 5 star review on 16th March 2023

Posted 1 year ago

“This app has been really helpful and given me great peace of mind when experiencing some issues with my dog. The team are very knowledgeable and provide very quick responses to help put you at ease. Thanks again!😊”

Posted 1 year ago

“Very helpful and quick service. Thank you”

Posted 1 year ago

“Very pleased with the communication”

Posted 1 year ago

“Fantastic prompt service! I followed the instructions of the vet and got a happy healthy dog back in a couple of days. Thank you so much”

Posted 1 year ago

“Literally an amazing app and life saving for any non-urgent quieres about your pets health. The vets are so helpful and so nice and always get back to you so quickly. Love this app!”

Posted 1 year ago

“Absolutely delighted with the support I received and care for my dog zeus. Thanks danielle”

Posted 1 year ago

“Absolutely fantastic service! I had very quick responses by 3 lovely vets, Dr Suzanna, Dr Louise and Dr James. They gave me clear guidance to help our overweight cat to lose weight. We were told to give it 4-8 weeks. We are 2.5 weeks in and he has already visibly lost weight! We will carry on as advised by the lovely experts at VidiVet. Brilliant service and I’d highly recommend them! Thank you so much for all your help!”

Posted 1 year ago

“Really put my mind at rest and thorough support.”

Posted 1 year ago

“Really great service. Have used VidiVet a few times now, and can’t fault what they do. The personalised videos are always incredibly timely (usually back within 30mins), clear, calming and supportive. VidiVet really put me at ease when I have a smaller issue with my dogs - and save me the hassle of calling an out-of-hours vets (and getting charged for it). Would highly recommend to any dog owner.”

Posted 1 year ago

“Excellent service! Fast video replies from Vets. Very reassuring. 24/7 service”

Posted 1 year ago

“VidiVet was amazing!!! I sent a quick message explaining the situation with my dog and within 5 minutes I had a really helpful, detailed response and new exactly what to do. The advice given was great! Honestly an incredible service!”

Posted 1 year ago

“As someone who hadn't heard of VidiVet before but had a great experience, I wanted to share my review in case it helps others who need a service like this. In the summer of 2022, I looked after my in-laws 1 year old dog Rudy while they went away on a holiday that had been cancelled previously due to COVID. It was their first time away from their new fur baby and I know they didn't really want to leave him, but we offered to look him for 16 days. When he was dropped off, my MiL gave me info for VidiVet, who they have through their Vet, in case we needed it. I didn't think we would! About 4 days into his stay at ours, Rudy was having a bad tummy with vomit and poo and he wasn't eating as much food as normal. It worried me, so I contacted the vets via VidiVet and I was blown away by the service. The vet let us know that it sounded like he was homesick and any worry signs we should look out for. They also advised what we should change with his diet for a few days (which we did and was a success) and other things we could do. Their speedy responses and detailed answers reassured us. Their tips for his food also meant we were able to get him eating again and he soon also perked up. Had this service not been here, we'd probably had to take time off work to go to the vets with him which would have been ok, but this made it so much easier, quicker, and provided just as good a service. We were reassured within hours and helped Rudy settle in for a fab 2 week stay with us. Wanted to a say a big thanks to the service and the vet we spoke to.”

Posted 1 year ago

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VidiVet is rated 5.0 based on 880 reviews