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VidiVet Reviews

5.0 Rating 880 Reviews

99 %

of reviewers recommend VidiVet

Company Reviews

5.0

Based on 880 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
On-time Delivery	98%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About VidiVet:

Ask any question about your pet 24/7 via the VidiVet app. Our friendly vets send you a personalised video reply in next to no time.
Peace of mind in minutes.

VidiVet 5 star review on 1st April 2024

VidiVet 5 star review on 2nd October 2023

VidiVet 5 star review on 31st August 2023

VidiVet 5 star review on 24th June 2023

VidiVet 5 star review on 24th June 2023

VidiVet 5 star review on 24th June 2023

VidiVet 5 star review on 24th June 2023

91

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can’t rate VidiVet enough. My girl was spayed recently and it is brilliant the fact that I have piece of mind whenever I am a little anxious or worried about my dog. All the vets are super friendly and always get a quick response. Can’t rate it enough! Thankyou”

Posted 1 year ago

“Very helpful. Thank you. I've told my colleagues that have pets about you”

Posted 1 year ago

“I contacted Vidivet for the first time when my dog broke a claw and I just wanted to check that what I was doing was ok or whether I needed to take her to a vet; the contact with Vidivet was excellent and very professional. I wanted to try them out whilst I was at home because I have a motorhome and we are about to go on holiday on the continent and I wanted to see whether Vidivet would be useful, if needed, whilst we are abroad - I was very impressed and I would certainly use them as my first port if call in the future.”

Posted 1 year ago

“Very professional and quick! Gave loads of advice and reassurance! Vet was so knowledgeable and kind!”

Posted 1 year ago

“When I was at my wits end with my very first dog, a miniature schnauzer, not eating much and waking several times during the night, I found Louise at VidiVet very helpful,reassuring and she gave me confidence not to worry. She said that he was most likely teething and that it would pass. Her advice for managing him was spot on as he started eating and sleeping again within a few days. I'll certainly check in again with VidiVet if I have any concerns in the future.”

VidiVet 5 star review on 7th April 2023

Posted 1 year ago

“Absolutely brilliant there when I needed advice for my dog”

Posted 1 year ago

“Great that some gets back to you so quickly and with good advice not just ‘go to the vet’. It’s my first port of call!”

Posted 1 year ago

“Prices reasonable ! But pity Food always arrives late !”

Posted 1 year ago

Hi Derek, Thank you for taking the time to send a review, but we think you may be getting VidiVet confused with your food subscription service. Your subscription service pay for VidiVet for all of their customers. VidiVet are completely independent to your food subscription and provide a veterinary teletriage service, which gives you access to UK registered vets 24/7. I would definitely recommend emailing your food subscription service if you are unhappy with their delivery, as I'm sure that they would value your feedback and the opportunity to look into this for you as a valued customer. May I kindly ask that you either remove you review, or amend it to reflect the interaction that you have had with VidiVet, most recently on 20th March. We hope that we will see you on the App again soon and that Piper is doing well!

Posted 1 year ago

“Amazing service, the staff are so helpful and get back to you really quickly even on weekends”

Posted 1 year ago

“Great service such peace of mind to know there is a vet on hand 24/7”

VidiVet 5 star review on 29th March 2023

VidiVet 5 star review on 29th March 2023

Posted 1 year ago

“Reassured me that I wasn’t being over the top in my concerns for my dog”

Posted 1 year ago

“Used this service for the first time and I was really impressed! Fast response (within minutes) and really helpful advice which was then followed up by the vet to check how we had got on. Highly recommend.”

Posted 1 year ago

“First time using VidiVet was so simple and reassuring! I had a reply from a very nice vet who was calm and collected and provided advice through a video chat within minutes. My dog was absolutely fine in the end without a trip to the vets but very great full to have a tool like VidiVet at hand!”

Posted 1 year ago

“Very prompt responses and clear advice given from actual vets which reassured me what action I should take so my 15 week puppy could have the appropriate treatment and thorough check by my own vet.”

Posted 1 year ago

“We used vidivet because our labrador had a swelling come up on his foot, sent picture and got an excellent quick response from the vet, all cleared up now”

Posted 1 year ago

“Quick response, good advice, put my mind at rest. Thank you.”

VidiVet 5 star review on 19th March 2023

Posted 1 year ago

“Absolutely fantastic was really worried about my dog text a question got a very quick video response from a vet who put my mind at rest and gave me lots of advice would absolutely recommend”

Posted 1 year ago

“Very easy to set up and gave me reassuring advice about my dog during the evening. I was wanting to check whether. Needed to seek out of hours treatment or whether it could wait until the morning. I gave all the events and symptoms in a text message and received a 4 minute video back from the vet I had contacted. There was an option to ask further questions. I realised that I could have just recorded my self talking as an option but that is a matter for personal choice. It’s important to give all the relevant information. I have to say that it was very reassuring to get this advice as. Was very worried about my dog Simba at the time. He’s all good now by the way.”

VidiVet 5 star review on 19th March 2023

Posted 1 year ago

“Really easy to use. Very reassuring with good follow-up calls. I’m really happy with the service”

VidiVet 5 star review on 18th March 2023

Posted 1 year ago

“Easy to use. Quick to reply. Clear, concise and helpful video responses”

Posted 1 year ago

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VidiVet is rated 5.0 based on 880 reviews