I paid my premium in full on Friday March 11. I then received an email saying sorry you are leaving, so I checked the MID and my vehicle was not showing as insured. I then called Vavista on the Saturday to get a recorded message saying that they were closed due to Corona virus, Sunday they are closed. I phoned them Monday to be told that I didn't have any policy with them and had not been insured with them since March 2021! (I was with them this past year and had just renewed). I had paid the premium online so I provided the receipt number to again be told no money had been received and that the advisor would send an email to the relevant department which would take about 3 days to be dealt with. I explained that this was not good enough as I can't drive my vehicle as I can't prove I'm insured. I then provided the reference number from my renewal premium and my policy and payment were found. I was on the phone 1 hour 40 minutes to be then offered £10! An absolute insult after injury! Waiting for a call back from the complaints team but on checking my documents they haven't updated my phone number. Disgrace