TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

4.8 Rating 5,665 Reviews

94 %

of reviewers recommend TreatBox

4.8

Based on 5,665 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 10th August 2026

623

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous idea and the thought was received well however, the biscuit/star cookie was broken into 4/5 pieces on receipt! 😢”

Helpful Report

Posted 2 years ago

Hi Julie 👋 Thank you so much for taking the time to leave us your amazing review! We are so sorry to hear your biscuit arrived broken! Please do reach out to us at hello@treatboxuk.com and we are more than happy to resolve this issue for you We hope to hear from you soon Thank you for making our day! - TreatBox 💗

Posted 2 years ago

“Standard gifts for the price. Inside packaging nice and colourful. Outside basic brown box is very plain and boring. Could add some tiny extras such as sweets to fill out the boxes for the price. Overall happy with the purchase”

Helpful Report

Posted 2 years ago

Hello 👋 Thank you so much for taking the time to leave us your review! We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt elements of this were not met, but it makes us happy to know you were happy with the purchase overall Thank you for making our day - TreatBox 💗

Posted 2 years ago

“Delivery super speedy, quick and easy to order and looked absolutely beautiful!!!”

Helpful Report

Posted 2 years ago

Hi Carys 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 years ago

“Cute packaging and quick delivery , was a little disappointed with the contents for the price but still a nice product. Might try the Birthday count down box though.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review and your compliments on the packaging! We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we hope we can impress you with our Birthday Advent! Thank you so much - Treatbox 💗

Posted 2 years ago

“Lovely little treat to come home to after a busy day at work. To have a biscuit with a cuppa was lovely.”

Helpful Report

Posted 2 years ago

Hi Rachel 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, our biscuits are delicious!! Even better with a cuppa. So pleased to hear you enjoyed them! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 years ago

“Not worth it! Very dissatisfied!”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 2 years ago

“Great idea and lovely gesture gift. Second box ive purchased. However I am glad it was shipped to myself to hand over as the card did not contain the mesage I wrote when i purchased and instead had another message written inside the card meaning I had to purchase another card to go with the gift. Wouldnt reccomend adding the card as the quality of this did not match the gift.”

Helpful Report

Posted 2 years ago

Hello Celyn, 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected and truly apologise for the mistake made with your gift message and card. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met on this occasion and we are more than happy to rectify any issues you received. We would encourage to reach out at hello@treatboxuk.com so we can help further with this Thank you so much - Treatbox 💗

Posted 2 years ago

“The mini treatbox was lovely and was delivered really quickly to my friend. She loved it! Unfortunately the postcard was left blank and didn’t contain the personalised message I included on the order, so she wasn’t initially sure who it was from!”

Helpful Report

Posted 2 years ago

“Nice items, just seems little dear for what you get but none the less mother was happy with hers”

Helpful Report

Posted 2 years ago

“No option to choose a birthday advent box for men? Box is great and nice looking even though all items seem cheap and defo overpriced but most importantly nothing inside fits good for a guy. Very disappointed. First and last. Wouldn’t recommend if you need to send to a guy.”

Helpful Report

Posted 2 years ago

“Really cute idea. I bought the cup for Galentines however I think the advertised picture is quite misleading. The image shows the mug with a hot chocolate stirrer and love heart marshmallows. Based on the image you’d think that’s what was included, however its just mug. There is also no side note to state that this isn’t included. I also clicked Valentine’s Day delivery, however the parcel arrived way too early and spoiled the surprise. Still a cute gift though.”

Helpful Report

Posted 2 years ago

“Love these boxes and the contents were perfect but the delivery guy left the box outside (even tho it fits through the letterbox) and it was raining. My partner picked it up and it all fell apart so all the contents fell out and he saw all the prezzies even tho I’d had a sticker put on to leave it til Valentines Day so ruined the surprise and the satisfaction of opening it all :(”

Helpful Report

Posted 2 years ago

Hello 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! We do apologise for the delivery issue, sometimes they don't consider that the weather could damage the boxes and we find this frustrating too. Deespite that, it means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 years ago

“Quick delivery and pretty packaging. Me and a friend bought the full size birthday box for a friend, we were disappointed in the 'quality' of gifts considering we spent £60 for it. I think we were expecting more than some socks, sweets and a beaded bracelet etc unfortunately 😕”

Helpful Report

Posted 2 years ago

“Wrong items received in box”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving us your review. We are so sorry to hear you have received the wrong items! We really want to resolve this for you. I cannot locate any communication from you regarding this issue, please van you contact us at hello@treatboxuk.com and we will certainly get this looked into. Thank you so much - TreatBox xo

Posted 2 years ago

“I ordered the 2023 advent calendar and I'm sorry to say I really didn't feel like it was worth the money and quite disappointing. The normal boxes always seem to be filled with beautiful, cohesive, surprise gifts but this advent just really didn't hit the mark for me. I felt really underwhelmed opening each day which is a shame because I absolutely loved the packaging and the idea of a new gift each day.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us your review. We're genuinely sorry to hear that you didn't have the great experience we strive to provide with our 2023 advent calendar. We understand that tastes can vary, and not every product may resonate with everyone. We truly appreciate your feedback and will take it into consideration as we continue to improve our offerings. It's wonderful to hear that you appreciated the packaging and the concept of a daily surprise. We've received a lot of positive feedback for this year's advent calendar, but we also value your input, as it helps us in our ongoing efforts to create even more captivating and delightful experiences for our customers. If you ever decide to give us another try in the future, we hope to exceed your expectations and provide you with a memorable advent calendar experience. Thank you for taking the time to share your thoughts with us. TreatBox xo

Posted 2 years ago

“A bit sad about my box as it turned up with an item missing! Also was left outside by the courier to get absolutely soaking wet.”

Helpful Report

Posted 2 years ago

Hi Tracie, Thank you for leaving us your review! We are so sorry to hear about the issue you had with this order. We really want to fix this for you if you can please email our customer service team at hello@treatboxuk.com, we will certainly rectify this. Thank you so much - TreatBox 💗

Posted 2 years ago

“Unhappy with the quality of the items in the advent calendar. For £100 you’d expect some high quality items, instead I’ve received a pen, plastic carry bag, a tiny gem, colouring papers etc.. Really do like this company but disappointed with my purchase. Also told to refund my items, it has to be unopened which means I can’t return this.”

Helpful Report

Posted 2 years ago

Hello, Thank you for leaving your review and sharing your thoughts about our advent calendar. We're genuinely sorry to hear that you're feeling disappointed and that you didn't find the value you expected. Our aim is to provide a unique and delightful advent calendar experience, and we understand that different individuals may have varying expectations. We take your feedback seriously, and we'd like to clarify the value of the advent calendar. The products inside our advent calendar have a total retail value of £140, and this doesn't even include the costs associated with hand-wrapping each day and the postage and packaging to ensure it reaches you. We take great care in curating a selection of high-quality items to make each day of December special for our customers. While we strive to provide exceptional value, we understand that perceptions can vary. If there's anything specific you'd like to know about the contents or if you have any concerns, please don't hesitate to share them with us. We're here to make sure you have the best possible experience with our advent calendar. We hope this information clarifies the value of our advent calendar for you, and if you have any further questions or comments, please feel free to reach out. Thank you - TreatBox xo

Posted 2 years ago

“Loved the idea of this and sent a lovely box to my godson. Unfortunately they did not include the card with my message on it so he had no idea who it was from. It was only a week later after I hadn’t heard from him that I found out they’d been trying to work out who it was from. Ordered on the Thursday and arrived in the Monday so just within the delivery time frame - I was hoping it would arrive on the Saturday.”

Helpful Report

Posted 2 years ago

Hey 👋 Thank you for taking the time to share your review with us. We genuinely appreciate your feedback, and we're truly sorry for the oversight with the gift message. This is certainly not the norm for us, and we deeply apologise for any inconvenience this may have caused. It's great to hear that our customer service team was able to swiftly resolve the issue for you. Rest assured, we are continually working to improve our processes to prevent such occurrences in the future. If you ever require any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help, and your satisfaction is our priority. Once again, thank you for your support of Treatbox. We value your business, and we look forward to serving you again in the future. Thank you - TreatBox xo

Posted 2 years ago

“It’s nice to get a box with full surprise of contents, and half of the contents were lovely and I’m happy with, it the other half were essentially cards and wrapping paper for other people… I’m not sure why you’d include Xmas cards and wrapping paper in a box that it supposed to be either a treat for yourself or a gift for someone else? Im glad I hadn’t gifted it to anyone else and glad I haven’t subscribed. Nice but not quite worth it in my opinion.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us your review and for your feedback. We truly appreciate you taking the time to share your thoughts. We are committed to providing subscription boxes that are great for everyone. We take pride in curating each box and like to include items that we believe are not only useful but also timely. Especially during this festive season, we understand the importance of having Christmas wrapping and cards on hand! We want to sincerely apologise for any disappointment you may have experienced. Once again, thank you for your review - TreatBox xo

Posted 2 years ago

“Their normal boxes look lovely and great quality, unfortunately I got a lucky dip bag which was really disappointing. Just bad luck I guess, so unless you have the money spare I would stick to the ones where you can see what you get beforehand.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave us your review. We appreciate your feedback. Please be assured that we have made every effort to keep the price to a minimum and will continue to honour current price structures. Included in our Black Friday Lucky Dip bags are 10 items, large and small, which then works out at £3 an item, plus FREE delivery. We also have to take into consideration the hard work and materials that go into making each bag amazing! We wanted to be very clear on the product listing and we always hope that when purchasing products customers fully read these listings before making these purchases. As we mentioned, items may be duplicated and from past TreatBox projects and, as this is a lucky dip item, it is all a surprise! I want to thank you again for your feedback and we hope this helps shed some light on the situation. Thank you - TreatBox xo

Posted 2 years ago

TreatBox is rated 4.8 based on 5,665 reviews