TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

4.8 Rating 5,665 Reviews

94 %

of reviewers recommend TreatBox

4.8

Based on 5,665 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 10th August 2026

623

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely gift but was very disappointed the biscuit arrived broken.”

Helpful Report

Posted 2 years ago

Hi Nicola, thank you for leaving us your review. Oh No! We sincerely apologise for the condition in which your item arrived. We take immense pride in ensuring that every item is packaged with the utmost care and security to guarantee its safe delivery to our valued customers. However, we understand that issues can happen. Please know that such incidents are extremely rare and not reflective of our usual level of service. While the physical appearance of the item may have been compromised, I want to assure you that its taste and meaning remain unaffected. We understand the significance of the items we provide to our customers and deeply regret any disappointment or frustration this incident may have caused. We apologise for any inconvenience you have experienced. Please do not hesitate to reach out to us again if you have any questions or concerns. We genuinely value your business and hope to have the opportunity to restore your trust in our service. Thank you so much - TreatBox xo

Posted 2 years ago

“Biscuit was broken on delivery so a bit disappointed 😐”

Helpful Report

Posted 2 years ago

Hi Julie 👋 Thank you for your review. I am so very sorry to see this! Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care. I completely understand your frustration and I cannot apologise enough for the experience you have had. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“Very disappointed. This seemed like the perfect idea for someone like myself who just can’t get to the shops as it still seems personal. Order turned up wrong and wasn’t rectified till a few days later when the occasion was unfortunately over”

Helpful Report

Posted 2 years ago

Hi Zara 👋 Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met in time. Sadly we have limited resources over the weekends but still do our best to make sure we can solve everything efficiently as possible. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“First box arrived a.d was amazing. Second box ordered on same day hasn't been delivered”

Helpful Report

Posted 2 years ago

Hi Lianne 👋 Thank you so much for taking the time to leave us your review! We are so sorry to hear one of your orders has taken longer to arrive, Sometimes unforeseen circumstances can arise during the shipping process, leading to unexpected delays. We strive to provide accurate estimates, but unfortunately, there are occasions when factors beyond our control can impact the delivery timeline. We want to thank you for supporting us and If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“The box and goodies were lovely but very disappointed with the writing in the card, the recipient actually thought my children had written it...”

Helpful Report

Posted 2 years ago

Hey 👋 We're thrilled to hear that you found the box and goodies lovely! 🎁 However, we're genuinely sorry to hear about the disappointment you experienced with the writing in the card. 🙁 We understand that everyone's handwriting can be quite different, and sometimes, it might not meet expectations. Please know that your feedback is incredibly important to us, and we're here to make things right. If there's anything we can do to assist you further or if you have any specific requests for future orders, please don't hesitate to reach out to us. We're dedicated to providing amazing customer service, and we want your gifting experience to be perfect every time. Thank you for choosing us for your special occasions, and we look forward to the opportunity to serve you better in the future. TreatBox 💗

Posted 2 years ago

“Lovely boxes bought for my team to say thank you for being amazing. Quick delivery and super presentation. Sadly in both boxes the biscuits were broken. I would say the packaging is not suitable for sending fragile biscuits.”

Helpful Report

Posted 2 years ago

Hey 👋 Thank you so much for taking the time to leave us your review! Oh No! We sincerely apologise for the condition in which the biscuit arrived. We take immense pride in ensuring that every item is packaged with the utmost care and security to guarantee its safe delivery to our valued customers. However, we understand that issues can happen. Please know that such incidents are extremely rare and not reflective of our usual level of service. Your feedback is invaluable to us. It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 2 years ago

“I ordered this last wednesday as a pick me up for my sister in jacksonville florida. Shes in hosp with stage 4 cancer and pallative care. Not received parcel yet😪”

Helpful Report

Posted 2 years ago

Hi Louise, We are truly sorry to hear about the delay in receiving your order, especially given the circumstances. Our aim is to bring joy and comfort during difficult times, and we deeply regret any inconvenience caused. Please accept our sincerest apologies. We understand the importance of your gift and the need for it to reach your sister promptly. To address this issue, please reach out to our customer service team at your earliest convenience. They are here to assist you and will do everything possible to ensure a smoother experience from this point on. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“Love the idea and excitement behind surprising a loved one! Just not 100% impressed on the execution, as the cookie in the package arrived broken. Get better packaging!”

Helpful Report

Posted 2 years ago

Hi Ali 👋 Thank you for sharing your feedback with us! We're thrilled to hear that you appreciate the idea and excitement of surprising a loved one. However, we're sorry to hear that the cookie arrived broken. 🍪 We take your comments seriously, and we'll definitely work on improving our packaging to ensure that every gift arrives in perfect condition. Your input is invaluable, and we're committed to making your gifting experience even better next time! 🎁😊 Thank you - TreatBox 💗

Posted 2 years ago

“Nice product from what the recipient says. Poor delivery procedure, confusing and contradictory. Refuses to give accurate dispatch date, condescending customer service. Not worth the hassle.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox 💗

Posted 2 years ago

“This is a lovely concept. Not sure I'll order again or recommend to a friend because one of the items arrived broken. If mailing items in a box the products need to arrive in one piece. This is your USP.”

Helpful Report

Posted 2 years ago

Hey 👋 Thank you for your review. I am so very sorry to hear this! Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care. I completely understand your frustration and cannot apologise enough for the experience you have had. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“Wrapping paper arrived, the cardboard tube was open and some of the paper was torn. As it worked out at 20 pence per sheet, I can’t really complain.”

Helpful Report

Posted 2 years ago

Hi Janet, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 2 years ago

“Service is brilliant, parcel arrived quickly, it was a nice surprise. However I don’t think I would say it’s good value, a box that was £29 would have cost me less than £10 to create myself. Fully understand it’s a business, and money needs to be made, but I just felt underwhelmed for the price I had paid.”

Helpful Report

Posted 2 years ago

Hello Georgia 👋 Thank you for taking the time to leave us your review. Your feedback means a lot to us, and we're delighted that you found our service to be brilliant. We do apologise, however, for any perception that the value for money was not met. Allow me to provide some insight into the composition of our TreatBox. Each TreatBox is meticulously curated and packaged by our team, using carefully selected materials that we've invested in and thoughtfully designed. The items included in the TreatBox are sourced from various small businesses, contributing to their growth and success as well. Additionally, the provision of free shipping comes at a cost of up to £5 for us, but it's our way of delivering savings to our valued customers. We hope this information helps clarify any concerns you might have had. We look forward to the opportunity to serve you again in the near future. Thank you - TreatBox 💗

Posted 2 years ago

“The treatbox arrived in good time, nicely packaged, but inwas very underwhelmed with the size of the box for the price. I just expected something for substantial for the price paid. In all honesty you could pick up a few items and put them in your own box for a fraction of the price. But I guess its the convenience you pay for. Wouldn't buy again”

Helpful Report

Posted 3 years ago

Hi Aleta 👋 Thank you for taking the time to share your thoughts about your recent experience with our TreatBox. We sincerely appreciate your honest feedback and apologise for any disappointment you felt regarding the value of the items you received. We want you to know that we are dedicated to curating high-quality items from small businesses, and each product is chosen with care to provide a unique and delightful experience. We also take immense pride in the effort and attention to detail that goes into packaging each TreatBox to ensure it arrives in perfect condition and brings a touch of joy to its recipient. Once again, thank you for sharing your thoughts with us. We value your insights. If there's anything else you'd like to discuss or any further feedback you'd like to provide, please don't hesitate to reach out. Thank you so much - TreatBox 💗

Posted 3 years ago

“It wasn’t for me but for my friend for her birthday. She really loved the contents of it esp the hot chocolate :). But it was delivered a day late sadly.”

Helpful Report

Posted 3 years ago

Hi Louise 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! We are sorry to hear you had a delay with delivery! As you can imagine, all delivery times are approximate and not strictly guaranteed to arrive within the indicated timeframe. As you can imagine, once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. We are pleased to hear that your friend really loved their gift and it did arrive safely. Thank you for making our day - TreatBox 💗

Posted 3 years ago

“The products were good and as expected. The packaging was poor. The box was damaged on arrival. It looked like everything was just thrown in. A few strands of ribbons as an afterthought. Overall acceptable but not as luxurious as the website says. Intended to wrap each gift separately anyway so not an issue but would be disappointed If it had been sent straight to the recipient.”

Helpful Report

Posted 3 years ago

Hello Karen 👋 Thank you for taking the time to leave us your review. We are so very sorry to hear this! Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. I can assure you that nothing leaves us damaged, and we follow a strict process and never want our customers to receive damaged items.   As you can imagine, when these are in the hands of the delivery service, we have to hope that they also treat the products with care. We regularly receive incredible customer feedback regarding the quality of each TreatBox that is delivered. We are so sad to hear that this was not the case for yourself. I completely understand your frustration and I cannot apologise enough for the experience you have had. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - TreatBox 💗

Posted 3 years ago

“Really easy website, lots of nice items, although not much variation, just different colours of the same things. Easy to pick the contents. This was a gift for a friend so I haven't seen the items received. My parcel was posted overseas and although there was a notice online saying customs were not included, I wasn't too worried as I send overseas all the time and have never been charged extra. However on this occasion, an extra £22.16 was charged to get the item delivered once it reach the country of origin which is excessive and meant that the gift was twice the price it should have been. I won't use Treatbox again due to these charges but for anyone sticking to UK delivery it would be ok. Maybe TReatbox could update their T&Cs to say that customs charges will be required and that they are excessively high, leaving no room for doubt.”

Helpful Report

Posted 3 years ago

Hello 👋 Thank you for taking the time to leave us your review! We're thrilled to hear that you loved your order. Your satisfaction is truly important to us! Regarding the custom fees, we sincerely apologise for any inconvenience they may have caused. Custom fees can vary greatly and are determined by the customs authorities in the recipient's country. Unfortunately, these fees are unpredictable and differ with each shipment. However, we do make sure to mention this on our website and during the shipping selection process. We explicitly state that all international orders may be subject to custom fees, which are payable by the recipient or purchaser. Once again, we appreciate your understanding and continued support. We hope to have the pleasure of serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you so much - TreatBox 💗

Posted 3 years ago

“Made an order for a box for my friends birthday. Asked it to be delivered on 5th June but had a notification on 31st May saying it was delivered (almost a week early) so not sure what’s the point of adding a delivery date. The box was cute, well packed and nice items. When my friend sent me a photo, I noticed 2 of the items were different to what I had chosen online. I hadn’t been given a notification to say anything had been subbed. Could have been really good but a shame that more care wasn’t taken.”

Helpful Report

Posted 3 years ago

Hi Shannon 👋 Thank you for taking the time to leave us your review. We are so sorry to hear that your experience did not meet your expectations. We are truly saddened by this and will do everything we can to help. I can confirm that your order did have a do not open date of the 5th of June, and we did dispatch the order on the 30th of May so that it had the full 5 days to arrive. Using our free 48 tracked delivery service is a 3-5 working days delivery which we like to stick to as to not have the orders arrive too late. We would hate for the recipient to receive a late gift! We will also always use our do not open stickers with the date on the TreatBox. I am so sorry to also hear that two of the items were not what you had ordered! I can confirm that we will never just change an item without contacting our customers first, so i'd really appreciate if you could email us at hello@treatboxuk.com where we can get this looked into. We really hope the TreatBox made your friend smile 😊 Thank you so much - TreatBox 💗

Posted 3 years ago

“Really wasn’t happy with my mums gift. She loved the socks. The writing on the biscuit wasn’t the same as in picture. The other 5 pieces weren’t of any significance. I have to say I’m very disappointed! My daughter-in-law got me a box from you after my op & it was such a wonderful gift. Sorry but I’m not happy.”

Helpful Report

Posted 3 years ago

Hello Dianne, Thank you for taking the time to leave us your review. I'm sorry to hear that you weren't happy with the gift you received for your mum. We understand how disappointing it can be when expectations are not met. We apologise for any inconvenience caused. We take great pride in always supplying only the best products and supporting other small businesses. Regarding the other five pieces, we regret that they didn't hold any significance for you. We appreciate your feedback. We aim to offer a diverse range of items to cater to various preferences and tastes. We're delighted to hear that your daughter-in-law had a wonderful experience with a gift from us. It's our goal to bring joy and satisfaction to all our customers. Once again, we apologise for any disappointment caused, and we appreciate your understanding. Thank you - TreatBox 💗

Posted 3 years ago

“Purchased a ready made box before cutoff and paid for next day delivery. Was not delivered to royal mail until 2 business days later and delivered on the day following that. Recipient was pleased with gift but if it's time sensitive I'd be wary using them again.”

Helpful Report

Posted 3 years ago

Hi There, Thank you for taking the time to leave us your review. We are so pleased that they loved their gift :) I cannot apologise enough for these delays, it is certainly not what we want for our customers.   If we could hand deliver the gifts we would! we put a lot of trust into Royal mail delivering our service efficiently and when they don't it affects everyone.   I completely understand the frustration and the inconvenience this does cause you.   Please do email us if you need any further assistance with this. Thank you - TreatBox x

Posted 3 years ago

“I loved the selection as this was a birthday gift for a friend who has recently moved away. I was disappointed that the gift was not posted through my friends letter box and she had to collect it from a neighbour”

Helpful Report

Posted 3 years ago

Hi Maxine, Thank you for taking the time to leave us your review. We are so pleased that you loved making your TreatBox order! It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us. Are boxes are certainly letterbox friendly! But this will depend on the size on the recipient's letterbox, the postie who is delivering and whether you have large add on's in your order. I hope this helps shed some light on the situation :) Thank you - TreatBox x

Posted 3 years ago

TreatBox is rated 4.8 based on 5,665 reviews