TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

4.8 Rating 5,669 Reviews

94 %

of reviewers recommend TreatBox

4.8

Based on 5,669 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Telephone

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 10th August 2026

619

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I have the Advent Calendar 2022, and generally I love the contents and definitely worth the price, however I have came across two edible products that I can’t have due to dietary choices, and can’t see anywhere on the listing for the product that the items wouldn’t be suitable for vegans/allergens listed. This seems like a poor oversight from one of my favourite companies, and a disclaimer of allergens/dietary restrictions should have been included. I understand that the products are a surprise but disclaiming this wouldn’t have ruined anything. I am now wary of buying anything from here that has surprise contents, but that doesn’t mean I won’t be using the pre-made treatboxes or build your own as these are great gifts! I don’t like leaving negative reviews but I feel slightly let down so I felt it needed to be said, especially in case other people may be feeling the same way about the advent calendar. Anyway, have a great Xmas everyone! xoxo”

Helpful Report

Posted 3 years ago

Hi Leila, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. We really would like to get this resolved and hope that you can email us at hello@treatboxuk.com with the images of these products so that we can fully look into the issue at hand. Thank you so much - TreatBox x

Posted 3 years ago

“The box was good and the gifts were too but unfortunately the message I had written to be included on the card wasn’t printed in full so my friend had no idea who had sent her the gift.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 3 years ago

“So the present was great but the message I put in the card was not delivered. There was two boxes to write a message the first one I put the persons name and in the second one I put the message to go inside the card as directed to do so. However the card was delivered just with the persons name and not the message which was disappointing. It meant they had no idea who it was from and had to contact you, I only found out about it as they told me themselves. It might be best to just have one box where you write everything in to avoid this in future.”

Helpful Report

Posted 3 years ago

Hi Kirsty, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. We have taken your feedback onboard regarding the message box sections, and we will certainly look into this. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 3 years ago

“Really want impressed that rather than admitting they made a mistake, they tried to say they sent it over 2 weeks early due to the Royal Mail strikes. The strikes were only 3 days long. Meant the gift arrived really early and felt like the surprise was ruined a little.”

Helpful Report

Posted 3 years ago

Hi Rachel, Thank you for taking the time to leave your review. We are extremely sorry to hear your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. We want nothing more than for the recipient to receive their TreatBox and never want our customers to experience delays. That is why when there are strikes and Bank holidays upcoming, we will send orders with enough time to reach their recipient. We are pleased that your order got to the recipient, albeit early. We are so sorry that you felt this was not met and we are more than happy to rectify any issues you received. If we can help further with this please do email us at hello@treatboxuk.com. Thank you so much - Treatbox x

Posted 3 years ago

“I tried to obtain the 10% discount by subscribing to the news letter with out any luck, so I had to order an advent calendar at the the regular price. I am very disappointed with this service”

Helpful Report

Posted 3 years ago

Hi Barry! Thank you for taking the time to leave us a review. We are so sorry for any confusion caused when placing your order. If you experience any issues signing up for the 10% discount service please do let us know and we can certainly help with this :) As mentioned on the 10% discount code email and the Advent listings, no discounts are valid on our Advent's or subscription packages. I hope this helps shed some light on the process and we hope you enjoy your Advent calendar! Thank you so much - Treatbox x

Posted 3 years ago

“Nice item but it took over 2 weeks to be delivered though for some reason. Not ideal as it was a present for someone which I was told would be delivered within 48 hours.”

Helpful Report

Posted 3 years ago

Hi There, We want nothing more than for the recipient to receive their TreatBox and never want our customers to experience delays. A gentle reminder that the upcoming Strike days and any Bank Holidays will cause delays with deliveries due to Royal Mail not working at these times. This will also be very clear on our website and theirs.  - UPCOMING ROYAL MAIL STRIKES MAY CAUSE DELAYS TO YOUR ORDERS, PLEASE BE MINDFUL OF THIS WHEN ORDERING. READ INFORMATION FROM THE ROYAL MAIL WEBSITE HERE Strike action will take place on 26 and 31 August and the 8 and 9 September 2022. On days when strike action is taking place: * Royal Mail will deliver as much Special Delivery and Tracked 24 parcels as possible * Please order early and be mindful of these delays as during this time our below times may differ and we can not be held responsible.  Please note that all delivery times are approximate and not strictly guaranteed to arrive within the indicated timeframe. As you can imagine, once we have fulfilled your order and handed it over to Royal Mail, there can be unexpected delays with them, they will list anything on their website so please always check there. I have had a look into this and can see that you placed your order on the 25th of August the day before Royal Mail went on strike, then a Bank holiday, then another strike day. We sure did not want you to have this experience and if we could hand deliver the gifts we would. I completely understand the frustration and inconvenience this does cause you. All these upcoming delays were and are declared on our website so that those ordering can be prepared for this. Many thanks - TreatBox x

Posted 3 years ago

“There was a missing item, which was the main thing (essentials makeup bag) that was replaced with a face mask. I wasn’t made aware of this item being unavailable from the company and it stated that it had been shipped in the box on my confirmation email. I don’t think a face mask is a fair alternative considering the money you pay for the box. My friend had also purchased myself one as a birthday gift, and the main birthday wishes biscuit was also replaced with a random biscuit, and she was only made aware of this through myself.”

Helpful Report

Posted 3 years ago

Hi Lucy, Thank you for taking the time to leave us your review. We are truly sorry for the issues that you have experienced. I can confirm that TreatBox will never swap out or replace an item in an order without speaking with the purchaser beforehand. This issue should certainly have been raised with us via email so that we can look into this for you. So that we can solve this sufficiently, Please can you email us at hello@treatboxuk.com with all the information and supporting images, And anything else that will help us resolve this faster! Thank you so much - TreatBox x

Posted 3 years ago

“Quarterly luxe box is always eagerly anticipated. Not so sure that a beach theme at the end of the summer holidays really fits when autumn is fast approaching but the items themselves are lovely.”

Helpful Report

Posted 3 years ago

Hi Debbi, Thank you for taking the time to leave your review. We are sorry to hear that your experience wasn't what you expected. Everything that goes into TreatBox takes a lot of time, love and care, to ensure the best experience possible for our customers. The Luxe box is a quarterly subscription and this was our August box which is the summer month, and the next one is in November which is Autumn time :) Thank you so much - Treatbox x

Posted 3 years ago

“I paid for a letterbox gift for a friend's birthday in Sweden. I paid extra delivery given its location. However, my friend still had to pay a fee for this parcel to be released from customs...I am a bit miffed it wasn't explained to me and my friend has had to pay a fee. Perhaps this should be relayed and added to the postage costs.”

Helpful Report

Posted 4 years ago

Hi Victoria, Thank you for leaving us your review. We are so very sorry if any confusion was caused. Whilst we do not cover customs charges currently, this is something we are looking into for the near future. Your feedback is very appreciated. We do also explain custom charges on our website under the delivery information section. This can be found here - https://treatboxuk.com/pages/delivery-information Please do not hesitate to contact us further should you have any questions. -Thank you so much for supporting TreatBox x

Posted 4 years ago

“the receiver enjoyed the box however i paid on the sunday for next day delivery by 1pm but it did not arrive until wednesday, when emailed i was told this only applied for orders on saturday i believe this should be advertised as i paid nearly £7 for next day delivery which didn’t happen”

Helpful Report

Posted 4 years ago

Hi Erin, We are so pleased that the recipient loved their box, we just love hearing this! I am so sorry that you missed all of our delivery information. Please note that we do explain everything in detail regarding our delivery options in multiple areas on the website. We also share a reminder at the checkout to prompt our customers to read this delivery information so that no information is missed. I hope this helps shed some light on this. Thank you so much for supporting TreatBox x

Posted 4 years ago

“So expensive for things that aren't even that good”

Helpful Report

Posted 4 years ago

Hello, We are so very sorry that you feel this way. I have had a look at your order and can see that the items chosen are items that you picked using our build your own, I am sorry you were not happy with the choice made. All our products are either made by TreatBox or supplied by other amazing small businesses. Plus lots of time and effort and love goes into packing every TreatBox. If you have any questions, please do email us at hello@treatboxuk.com and we'd be happy to help. Thank you - TreatBox x

Posted 4 years ago

“Lovely idea and concept. Biscuit was broken on arrival so perhaps better packaging ?”

Helpful Report

Posted 4 years ago

Hi Megan :) Thank you for your review! We are very sorry that the biscuit got broken in transit. We do our best to make sure everything is packed safely and securely. We are happy to help with any issues with any items so please do not hesitate to contact us

Posted 4 years ago

“Lovely product but not as happy as I have been previously. The products did not seem up to usual standard to be honest. Beautifully packaged.”

Helpful Report

Posted 4 years ago

Hi Sarah, Thank you for your review. We are so very sorry you feel this way. This is certainly not what we want. If you ever have any issues with your order please do contact us at hello@treatboxuk.com so that we can rectify this for you and look into any issues you may have. We are always here to help and want to help :) Thank you, TreatBox x

Posted 4 years ago

TreatBox is rated 4.8 based on 5,669 reviews