TreatBox Reviews

Name: TreatBox
Address: 1 Maunsell Road,, 1 Maunsell Road,, East Sussex
Rating: 4.79

4.8 Rating 5,459 Reviews

95 %

of reviewers recommend TreatBox

4.8

Based on 5,459 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About TreatBox:

A thoughtful gift for every moment.
Whatever the occasion, whatever the moment, we've got beautifully boxed treats, handpicked products, and seasonal delights that can be personalised and packaged to treat someone you love - or something just for you!

Visit Website

Phone:

01424552410

Email:

hello@treatboxuk.com

Location:

1 Maunsell Road,,
1 Maunsell Road,
East Sussex
TN38 9NL

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TreatBox 5 star review on 7th February 2026

609

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the best websites I've used, be it for gifts to send to friends and family or just to treat myself xx”

Helpful Report

Posted 8 months ago

Hello Natasha 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love. Thank you for making our day! TreatBox 💗

Posted 8 months ago

“Cute gift, perfect to make someone’s day! Good quality treats.”

Helpful Report

Posted 8 months ago

Hello Jasmine 👋 Thank you so much for your lovely review! We're so happy to hear the gift helped brighten someone's day, that's exactly what we hope for. Thank you for sharing a photo with us too, it means a lot! We really appreciate your support. Thank you for choosing TreatBox 💗

Posted 8 months ago

“Bought a 5 item TreatBox for a friend who is going through a difficult time. She loved it and said it had cheered her up which was amazing to hear. Would highly recommend and will definitely shop again.”

Helpful Report

Posted 8 months ago

Hello Lisa 👋 Thank you so much for your lovely review – we’re so pleased to hear your friend loved her TreatBox and that it brought a little cheer during a tough time. That truly means a lot. And thank you for sharing a photo with us too, we always love seeing our boxes out in the world! We really appreciate your recommendation and look forward to packing another box for you soon. Thank you for choosing TreatBox 💗

Posted 8 months ago

“Hi just want to say thank you for the treatbox and my girlfriend loved it . It was my first time ordering . However i just want to write that i ordered a keyring which was a rectangle shape but i found out my gf received a circle shape one. I’m not really fussed about it but its just that the picture i selected was a rectangle shape but she received a different shape . Thank you.”

Helpful Report

Posted 8 months ago

Hello Adrian 👋 Thank you so much for your kind words and for choosing us for your first order, we’re so pleased to hear your girlfriend loved her TreatBox! We're really sorry about the mix-up with the keyring shape, we completely understand how the difference might have been a little unexpected. As a small gesture, I can see we’ve added some TreatBox Points to your account to say sorry for the mix-up and to thank you for your understanding. If there's anything else we can help with, please don’t hesitate to get in touch! Thank you for choosing TreatBox 💗

Posted 8 months ago

“Outstanding customer service. Beautiful pyjamas lovely packaging thankyou.”

Helpful Report

Posted 8 months ago

Hello Laura 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love. Thank you for making our day! TreatBox 💗

Posted 8 months ago

“Love the keyring I purchased for my son's dad. Really well made and very good material. Very happy and would recommend. Arrived super fast too! Thanks 😊”

Helpful Report

Posted 8 months ago

Hello Terri 👋 Thank you so much for your lovely review! We’re so pleased to hear you loved the keyring and that it arrived quickly. It’s great to know it made a perfect gift, we really appreciate your recommendation! Thank you for choosing TreatBox 💗

Posted 8 months ago

“Ordered as a get well soon gift and was very well received. Lots of choice of gifts to make the box more personalised.”

Helpful Report

Posted 8 months ago

Hello Monique 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you enjoyed your TreatBox and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts that our customers love. Thank you for making our day - TreatBox 💗

Posted 8 months ago

“Although the products were very good the “treat box” was very far from satisfactory. The packaging was just that, it was supposed to be a gift for my daughter starting her exams and had spent over £80. It arrived bashed up, sealed with yellow masking tape with postage labels all over the front. We opened it expecting a box within the parcel only to find that was it. The surprise treat box was far from it! I had to decant everything into a gift box and give it to her seperately. When I complained I was offered a replacement box! A little too late. The packing options are not clear and you certainly should not have to pay extra to gift the box to who it is intended for. I won’t be using again as the level of customer service was appalling. They obviously do not care if a customer is dissatisfied. It’s such a shame as the concept is good and the products were lovely.”

Helpful Report

Posted 8 months ago

Thank you for your review and we're really sorry to hear you were disappointed with the presentation of your TreatBox - especially as it was intended as a thoughtful gift for your daughter. We completely understand how important first impressions are, particularly during meaningful moments like exam season. When placing your order, you selected the “Send directly to recipient” option. This means the outer packaging is the TreatBox itself, designed to be a letterbox-friendly surprise. Our “Send to me to hand over in person” option includes an additional outer box for protection and presentation, which many customers prefer when gifting in person. That said, we’re always looking to make things clearer and easier, and your comments about the packaging options are genuinely helpful. We’ll be reviewing the wording on our site to avoid any future confusion. We offered a replacement box as a gesture to try and make up for the disappointment. We’re sorry this didn’t feel like the right solution at the time, but we do genuinely care when a customer is unhappy and always aim to put things right where we can. Thank you again for your kind words about the concept and the products. We’re glad you liked them, and we hope there might be an opportunity in the future to leave a better impression. TreatBox 💗

Posted 8 months ago

“I received a beautifully presented TreatBox from my friend, it contained wonderful gifts at a sad time and really cheered me up. I have since sent my own TreatBoxes to my daughter and a friend, they loved them. They are made and sent with care and are just such a lovely gift to receive.”

Helpful Report

Posted 8 months ago

Thank you so much for your kind words. We're so glad the TreatBox you received brought a little brightness during a difficult time - that’s exactly why we do what we do. It means a lot to hear you've since sent boxes to your daughter and a friend, and that they loved them too. We put a lot of care into every box, so it’s lovely to know that comes across. Thank you again for taking the time to leave a review 💗

Posted 8 months ago

“Treat box arrived so nicely packaged. Will definitely be shopping here again. Thankyou”

Helpful Report

Posted 8 months ago

Thank you so much for taking the time to leave us your amazing review! We always love hearing that our customers are happy and we absolutely love to see your amazing pictures. It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us! Thank you for making our day! - TreatBox 💗

Posted 8 months ago

“I put my order in on Monday for the new pj's shorts and they arrived by Wednesday, brilliant! I have ordered treats for friends before, but this was the first time for myself. I love them , so comfortable and the material is lovely and soft. Thank you Treatbox ! Excellent service all round.”

Helpful Report

Posted 8 months ago

Thank you so much for your lovely review! We're so pleased to hear your new pyjamas arrived quickly and that you’re loving them — there's nothing better than soft, comfy loungewear, especially when it's a treat for yourself! It means a lot to us that you’ve chosen TreatBox for gifts in the past, and we're so glad you decided to enjoy something for you this time too. Thanks again for your kind words and support 💗

Posted 8 months ago

“The treats were lovely and my friends loved the gift. I didn’t like how I paid for next day delivery but it wasn’t delivered until 2 days after so could’ve just gone with standard delivery”

Helpful Report

Posted 8 months ago

Hello Patience 👋 Thank you so much for your feedback, we’re really pleased to hear your friends loved their treats! I wanted to clarify that your order was placed after our 3pm cut-off time, and as a result, it was processed and shipped the following working day. Delivery was then successfully completed the next working day, in line with our Special Next Day Delivery guarantee. If you need any further assistance please do not hesitate to contact us at hello@treatboxuk.com. We really appreciate your support and hope to treat you again soon! Thank you for choosing TreatBox 💗

Posted 8 months ago

“Amazing ⭐️ I have made 2 orders with Treatbox as gifts and it’s safe to say my friends have been over the moon with their pyjamas! They have said the quality is amazing, and they are so soft and comfortable. Customer service is also impeccable, I made an error on the delivery name very close to delivery cut off, and within 10 minutes if reaching out, I’d received a response to let me know they had amended it for me and it was still delivered the next working day. Highly recommend!”

Helpful Report

Posted 8 months ago

Hello Siobhan 👋 Thank you so much for your wonderful review! We're thrilled to hear your friends loved their pyjamas and that you were happy with our customer service, we always aim to help quickly where we can! It means so much to have your recommendation, and we hope to treat you again soon Thank you for choosing TreatBox 💗

Posted 8 months ago

“Lovely gift , ordered for a friend who’s getting married. She’ll be delighted with it .”

Helpful Report

Posted 8 months ago

Hello Kirsty 👋 Thank you so much for your kind words! We're so pleased you chose TreatBox for such a special occasion and hope your friend absolutely loves her gift. Wishing her all the best for the big day! 💍 Thank you for choosing TreatBox 💗

Posted 8 months ago

“Bought a treat box for a colleague from our nhs department. They absolutely loved it!”

Helpful Report

Posted 8 months ago

Hello 👋 Thank you so much for taking the time to leave us your amazing review! We always love hearing that our customers are happy and we absolutely love to see your amazing pictures. It means so much to us that you love your experience with TreatBox and we want to thank you for supporting us! Thank you for making our day! - TreatBox 💗

Posted 8 months ago

“I ordered the shell short pjs. Amazing quality and look amazing on. The matching socks are so cute too.”

Helpful Report

Posted 8 months ago

Hello 👋 Thank you so much for taking the time to leave us your review! We’re thrilled to hear that you loved your pyjamas and TreatBox, and that it brought a smile to your day. Creating memorable and thoughtful experiences is what we strive for, and it’s incredibly rewarding to know we’ve achieved that for you. Your kind words mean the world to our team and motivate us to continue curating special gifts, including our cosy pyjamas - that our customers love. Thank you for making our day! TreatBox 💗

Posted 8 months ago

“Lovely gift for my daughter. Arrived on time and she loved it 😊”

Helpful Report

Posted 8 months ago

Hello Amanda n👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 8 months ago

“This was my first order from Treatbox and I am so impressed and happy with the experience. A vast range of gifts to choose from which were all so lovely that it was hard to make a selection. Delivered quickly. Overall a great experience and I will definitely use again!”

Helpful Report

Posted 8 months ago

Hello Charlotte 👋 Thank you so much for your lovely review! We're delighted to hear your first TreatBox experience was such a positive one. It means a lot to us that you enjoyed the range of gifts and found the process smooth and speedy. We can’t wait to treat you again soon! Thank you for choosing TreatBox 💗

Posted 8 months ago

“Very efficient service. This was a gift for my sister and she loved it.”

Helpful Report

Posted 8 months ago

Hello Adele 👋 Thank you so much for taking the time to leave us your review! We always love hearing that our customers are happy, and it brings us so much joy to see you spread happiness to others as well! It means so much to us that you had a great experience with TreatBox and we want to thank you for supporting us. Thank you for making our day - TreatBox 💗

Posted 8 months ago

“I sent my niece a personalised TreatBox to wish her good luck in her exams and she absolutely loved it. There’s a brilliant selection of treats so it actually made choosing just a few very difficult! I would strongly recommend this product to anyone who once something a bit different for someone special in their life.”

Helpful Report

Posted 8 months ago

Hello 👋 Thank you so much for your kind words! We're thrilled to hear your niece loved her personalised TreatBox and that it made her feel special during her exams. It means a lot that you'd recommend us, and we hope to treat you and your loved ones again soon! Thank you for choosing TreatBox 💗

Posted 8 months ago

TreatBox is rated 4.8 based on 5,459 reviews