ToolStore UK Reviews

Name: ToolStore UK
Address: 62 Darlington Street East, Wigan, Lancashire
Rating: 4.88

4.9 Rating 3,663 Reviews

97 %

of reviewers recommend ToolStore UK

4.9

Based on 3,663 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

03330043777

Email:

customerservices@tsukwholesale.co.uk

Location:

62 Darlington Street East,
Wigan
Lancashire
WN1 3AT

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ToolStore UK 1 star review on 16th January 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received a £500 wet vac that had clearly been opened previously.Hoping it was quality control I opened it hoping for the best to immediately see a broken handle and a little shard of plastic-though not all the broken parts there-again showing it had been broken and returned to box. This created enormous inconvenience as I needed vac for a job, had to return it and then wait days for my money to be refunded.”

Helpful Report

Posted 2 years ago

Hi Kevin, Thank you for leaving a review based on your experience. We are sorry you feel that this has not been dealt with how you would have expected. We received your communication that the vacuum was damaged at 7pm on Wednesday the 21st of November, and as explained to you in our return email, we do not open items at our dispatch so we believe that this was either done at the manufacturer or in transit, however considering the parcel was also completely intact when it was taken in at the property, we would also rule this out. We only received the vacuum into our stock on the 20th and you subsequently placed your order on the 21st and we have not had a return on this product for many years. The return was arranged on the 23rd for an AM collection that took place on the 24th and it was booked back into our Warehouse on Monday the 27th. The refund has been issued today. All things considered, we believe that this is a reasonable time to complete a collection and credit for a distance sale, but we can completely appreciate any inconvenience caused to you as a result of this damage. We will now begin the return to the manufacturer.

Posted 2 years ago

“very kind, fast in delivery and very satisfied about my product! Thank you guys will be back”

Helpful Report

Posted 2 years ago

Thank you very much for your 5-star rating of ToolStore UK! We look forward to hearing from you again very soon!

Posted 2 years ago

“very impressed with quality, price and quick delivery”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating Patricia! I'm so glad to hear you were so pleased with the quality, price and quick delivery - we really do strive to make our customers happy!

Posted 2 years ago

“Excellent service and value, highly recommended”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words and the 5 star rating! We are delighted to hear that you had an excellent experience with us and that you would recommend us. We really appreciate your feedback!

Posted 2 years ago

“Great quick service! Delivered when they said they would! Great price too!”

Helpful Report

Posted 2 years ago

Thank you so much, Dan, for your 5-star rating of ToolStore UK! We really appreciate you taking the time to provide feedback and are so thrilled that you found our service to be quick and our prices great!

Posted 2 years ago

“Excellent service, with all the info needed on website, and item arrived next day.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are delighted to hear that you had an excellent experience with us. We are thrilled to hear that you managed to get all the info that you needed from our website, and that you received your item the very next day. Your feedback means a lot to us and we really appreciate it.

Posted 2 years ago

“Nice service.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating and kind words about our service - we really appreciate it! We're so glad you had a great experience shopping with us.

Posted 2 years ago

“Excellent products, excellent service. Great company”

Helpful Report

Posted 2 years ago

Thank you so much for your wonderful 5-star rating of ToolStore UK, Steve! We're so happy to hear that you found our products and services to be excellent! We truly appreciate your kind words and look forward to serving you again soon.

Posted 2 years ago

“good price good product and delivered on time next day.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of ToolStore UK! We really appreciate your feedback, and are so glad that you were happy with the good price, good product and delivery on time. Thank you for your continued support!

Posted 2 years ago

“Great service and quick delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, David! We're so pleased to hear that you found our great service and quick delivery satisfactory. We truly appreciate your positive feedback.

Posted 2 years ago

“Great prices and fast delivery what else do you need👍👍”

Helpful Report

Posted 2 years ago

Dear Karl Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience. we look forward to supplying to you again in the future.

Posted 2 years ago

“Great stock, prices and rapid delivery.”

Helpful Report

Posted 2 years ago

Dear Barry Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase.

Posted 2 years ago

“Quality service, definitely recommend”

Helpful Report

Posted 2 years ago

Dear Adam Thank you for taking the time to leave us a great review and 5 star rating! The team is always happy to assist with any enquiries you may have. We look forward to you shopping with us again in the future.

Posted 2 years ago

“Tool store uk, are excellent, I ordered my still leaf blower,at 355pm and had it the next day at 11am, plus it was cheaper then anywhere else, so happy with it . Will be buying at Toolstore agian 10 out of 10👍”

Helpful Report

Posted 2 years ago

Dear Paul Thank you for leaving us a great 5 star review! We strive to provide a fast and efficient service for all our valued customers and we are very pleased that this was your experience and that your goods were received quickly at a great price. Thank you for choosing us for your purchase!

Posted 2 years ago

“Super service prices brilliant really happy”

Helpful Report

Posted 2 years ago

Dear Adam Thank you for leaving us a 5 star review! It is great to read that you are happy with your purchase and the service you received. We hope to get the opportunity to assist you again.

Posted 2 years ago

“Ordered my item at 2 o'clock in the afternoon, it arrived at 11.30 am the next morning. Very well packaged with all relevant documents inside. Fantastic service, will return to Toolstore next time I need anything.”

Helpful Report

Posted 2 years ago

Dear Customer We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We look forward to assisting you again in the future.

Posted 2 years ago

“Items ordered competitively priced and delivered on time however DPD delivered to the wrong address and left my parcel outside in the rain ( not Toolstore fault ) I was extremely impressed by Toolstore who helped me locate my parcel and apologised on behalf of DPD. It’s important to be able to speak to someone when there’s a problem and Toolstore couldn’t have done more. Well done Toolstore and I will certainly purchase from you again. Not very impressed with DPD.”

Helpful Report

Posted 2 years ago

Dear John It is very important to us to ensure our customers experience great aftercare service and we are very glad this was your experience, with our customer services team able to assist you with you enquiry quickly and efficiently. Where things on occasion go wrong, it is always our aim to assist our valued customers to make things right. We are glad we where able to assist and speak with our carrier to report this issue. We hope to get the opportunity to assist you again in the future.

Posted 2 years ago

“Prompted on time despatch and delivery”

Helpful Report

Posted 2 years ago

Dear Customer We are pleased to read that your experience of our service and the delivery were such a positive one and thank you for choosing us for your purchase. We hope to get the opportunity to assist you again in the future.

Posted 2 years ago

“Good product - exactly as described. Good communication. Well packaged, and arrived on the day specified. Overall an excellent transaction.”

Helpful Report

Posted 2 years ago

Dear Gerrard Thank you very much for taking the time to leave us such a great review and we are glad that you're happy with your purchase and our service. Thank you for choosing us for your purchase and we hope you will keep us in mind for any of your future requirements.

Posted 2 years ago

“Ordered wrong hoover and service was so quick to sort problem out. Couldn't be more helpful.”

Helpful Report

Posted 2 years ago

Dear Megan It is very important to us to ensure our customers experience great aftercare service and we are very glad this was your experience with our customer services team able to assist you with your return quickly and efficiently. We hope you will keep us in mind for any of your future requirements.

Posted 2 years ago

ToolStore UK is rated 4.9 based on 3,663 reviews