“We purchased all the lighting fixtures from the above , was delighted with them .Everyone comments on how lovely they are . Just got a replacement shade as spare . Excellent service and delivery .”
“Sent the wrong item , reported straight away - was told it will get sorted.
Can’t get a response to emails or phone calls
Zero communication.
Currently have a light in wrong colour !!!”
“Product arrived very quickly. Was well packaged and looks exactly as pictured on website. Would definitely recommend this company based on my own recent experience.”
“Absolutely appalling!! The web page advised I was buying light bulbs from an extremely reputable English company trading for 73 years! I then received light bulbs from a Polish company I had never heard of, stating on the outside of each of the light bulbs "Not to be used in domestic light fittings! Industrial use only!" so I checked the invoice, but the SKU was the SKU was for the English company's light bulbs which I had not been sent. I also never received any e-mail or contact of any kind asking if I wanted industrial light bulbs that I could not use before they sent me them. So I sent a very polite e-mail requesting a refund or if they could just send the English company's light bulbs I had actually ordered, no reply at all, nothing!! BUT I then sent another SIX!!! emails over the next six weeks, not a single reply to ANY!!! of them. I went on their website TWICE and used the "Speak to me" option in the corner, they did not reply to either attempt for me to speak to them. Never ever buy ANYTHING from this company!! I see you reply to some of the comments on this review site, I very much look forward to your answer to the above, or an e-mail, or a refund, or anything whatsoever.”
“Very poor service. I ordered a simple lamp with a short delivery . It took months to arrive . I called their service line about 10 times to get clarity. Their service rep had no idea what was going on .
When it did arrive it was slightly damaged and had been repacked in a used box. It was either a return or something had been wrong and they tried to fon me off. I couldn’t be bothered to send it back and ask for a refund- my life is too short. The whole experience was about as bad as it can be and I consider myself to be a tolerant undemanding individual. I will never buy anything from this outfit again.”
“The order was despatch & received quickly. Good comm’s from the shop regards despatch & delivery. We’ll packed light delivered without breakages. Excellent shopping experience & would buy again fFrom them/recommend to friends.”
“Sorry to rate so low when the product was great. I ordered two wall lights, one turned out to be faulty (ceramic was warped out of shape). Left a message, no response, tried again and was asked to send photos, which I did. Silence for a week, after which I gave up and ordered a replacement from another website. And then a replacement suddenly arrived from the Lighting Centre, so I now have a spare! I'm grateful that they replaced it without quibble but I'm afraid their communication was poor. The website is frustrating - make one mistake with your password and you get locked out for an unspecified amount of time so I couldn't easily get to my order. A shame as they have good stuff on offer.”
