“Awful experience. Ordered product, wrong size arrived. Returned product over 5 weeks ago. No refund. No answer from their contact centre no answer via online live chat. Disgraceful service.
Avoid like the plague.
Complaint being raised with the ombudsman.”
Unfortunately, the responsibility for ordering incorrect products doesn't lie with us. I would kindly suggest verifying your bank account, as a refund has already been processed. This step will help avoid any misunderstandings or unwarranted claims.
I'm uncertain about the reason for your query. You placed an order for a light, which was delivered. Following its return, we have processed your refund. Is there anything else you require or any further assistance we can provide?
“The delivery of my two LED lights was prompt and they came very well packaged. I had to contact the shop because the little lights turned out not to be dimmable contrary to what it said on the website. They were very friendly and reverted by saying they're not dimmable indeed. They offered for me to return them which I didn't do in the end as I wanted to keep one nonetheless, and one I gave away. I just hope they adjusted their website information.”
“The bulbs didn't arrive the next day even though I paid for a 24 hour service. They were a different make to the ones illustrated on the website. On the packaging it stated " Not for using at home", so I wrote to them to re-assure myself before fitting the bulbs but never got a response.”
“Wall lamp arrived with a crack in the glass shade. Had to chase multiple times to get a replacement and the company still has not said if I will get a replacement or a refund. All I get told is that they have emailed the supplier and will be in touch. This was weeks ago”
“I paid extra for next-day delivery. Ordered Thursday for Friday delivery, the circular fluorescent light arrived Monday. The delivery cost was greater than the cost of the light, which was needed urgently. I requested a refund of delivery cost but received no reply and no refund. I inadvertently reordered from the company and this time delivery was on time. Not a reliable company.”
“strong and well made outdoor lights, and seem to be very water tight to keep the rain out, but there is a small problem that could be addressed by the manufacturer, and that is the way the lamp fixes to the wall, the present fixing is difficult to tighten and so the lamp will tend to revolve, so to get over this problem I drilled to holes in the back plate and fixed them that way, ie, perfect, but that was my only gripe”
“Returned items on 27th November followed by at least 4 telephone calls chasing our refund! Despite promises of call backs and promise of refund, at time of posting this comment on 10th December, have not heard from the company. Most disappointed”
“Product returned 4 weeks ago and I’ve had no confirmation that it’s been received or any information about a refund. I’ve sent numerous emails with no response. Very poor customer service.”
“Perfect lamp shades for my two lamps. Not easy to find replacement rectangular shades but these do the job beautifully in fact they’re bigger and better than the original shades.”
