“Wall lamp arrived with a crack in the glass shade. Had to chase multiple times to get a replacement and the company still has not said if I will get a replacement or a refund. All I get told is that they have emailed the supplier and will be in touch. This was weeks ago”
“I paid extra for next-day delivery. Ordered Thursday for Friday delivery, the circular fluorescent light arrived Monday. The delivery cost was greater than the cost of the light, which was needed urgently. I requested a refund of delivery cost but received no reply and no refund. I inadvertently reordered from the company and this time delivery was on time. Not a reliable company.”
“strong and well made outdoor lights, and seem to be very water tight to keep the rain out, but there is a small problem that could be addressed by the manufacturer, and that is the way the lamp fixes to the wall, the present fixing is difficult to tighten and so the lamp will tend to revolve, so to get over this problem I drilled to holes in the back plate and fixed them that way, ie, perfect, but that was my only gripe”
“Returned items on 27th November followed by at least 4 telephone calls chasing our refund! Despite promises of call backs and promise of refund, at time of posting this comment on 10th December, have not heard from the company. Most disappointed”
“Product returned 4 weeks ago and I’ve had no confirmation that it’s been received or any information about a refund. I’ve sent numerous emails with no response. Very poor customer service.”
“Perfect lamp shades for my two lamps. Not easy to find replacement rectangular shades but these do the job beautifully in fact they’re bigger and better than the original shades.”
“It was the first time i have used this company. Great website to navigate, great choice and we’re priced competitively. The chandal arrived in 2 days and matches the pictures / description.”
