“Light arrived with damaged fittings - husband has called on numerous occasions where staff advise that the manager has sent a replacement but never received and called again and advised he would speak to manager and still awaiting a reply. Poor customer service”
“Had the same light shade for years and needed a 2nd to suit when we moved home. Half the price of everywhere else and exactly the same match. Lovely, thankyou.”
“Made a purchase online recently. Fan/Light arrived promptly and well packaged. Had it fitted, and thrilled with it. Will definitely use the service again.”
“One of the BEST companies I have had the pleasure to deal with on the Net. No problems at all. 48 hour delivery. Lights packed so professionally. Sent in a Solid box. Beautiful beautiful lights. My home looks so amazing with these 2 porch lights I love them Thank you Lancashire Electric Lamp Co. Ltd. I highly recommend you. I will be back.”
“I first seen these outdoor lamps whilst on holiday in Lanzarote. I am really pleased at the price and I have them indoors. They came well packed up with easy instructions. Very pleased with my purchase.”
“Ordered a candle clear twisted bulb. Received one which was brown tinged. Apparently the name Rustica applies to the colour of the bulb. I thought it was the make of the bulb. Cost I paid including postage £17. No refund or return slip offered by them. Now have a £17 bulb lying in a box.”
“I bought a light on monday June 19th and paid extra for Next day delivery. It didn't arrive. I waited till the wednesday and was told they would investigate and call me back. Nothing. Thursday I rang again and was told the light would be sent to arrive the next day. I said I expected the difference in postage to be refunded and was told it would be. The light arrived the next day, Friday, but only after 3 calls from me. It is now 28th July, a month later, and I am still waiting for the refund on the postage. Any chance do you think? It is ony a few pounds between standard delivery and next day delivery, but why should I pay? Particularly as even with standard delivery the light would have arrived sooner than the Friday. I am really disppointed.”
