“Poor service, I paid 10 pounds for next working day delivery, it was a day late, contacted customer service to see when it would be despatched because I hadn’t even been told they had sent it , no response nearly 2 days asked for my next working day delivery charge to be refunded, blanked item arrived it’s the wrong color, no about to try attempt a return wish me luck”
It seems there might be a misunderstanding regarding the color. Our product listing specifically states that this shade is designed for the MIR0655 model. If you don't have this particular fitting at your home, it could explain why the color appears incorrect.
“Despite not having received my bulbs this is the second time I've been asked for a review.
I have chased and was supposed to get them last Monday, still nothing.
Terrible service.”
“I sent the shade back as it was too big for the lamp. I did not have access to a printer like they request and I had to insure the return. Worst part is I haven’t received the refund yet! Not a happy customer!”
“Awful experience. Ordered product, wrong size arrived. Returned product over 5 weeks ago. No refund. No answer from their contact centre no answer via online live chat. Disgraceful service.
Avoid like the plague.
Complaint being raised with the ombudsman.”
Unfortunately, the responsibility for ordering incorrect products doesn't lie with us. I would kindly suggest verifying your bank account, as a refund has already been processed. This step will help avoid any misunderstandings or unwarranted claims.
I'm uncertain about the reason for your query. You placed an order for a light, which was delivered. Following its return, we have processed your refund. Is there anything else you require or any further assistance we can provide?
“The delivery of my two LED lights was prompt and they came very well packaged. I had to contact the shop because the little lights turned out not to be dimmable contrary to what it said on the website. They were very friendly and reverted by saying they're not dimmable indeed. They offered for me to return them which I didn't do in the end as I wanted to keep one nonetheless, and one I gave away. I just hope they adjusted their website information.”
“The bulbs didn't arrive the next day even though I paid for a 24 hour service. They were a different make to the ones illustrated on the website. On the packaging it stated " Not for using at home", so I wrote to them to re-assure myself before fitting the bulbs but never got a response.”
