The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 340 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 29th April 2024

Anne Plevey

Mr Jamie Dennis Hodgson

The Fireplace Company 5 star review on 23rd March 2024

Sandra Towers

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

Yvonne Dacre

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I Will definitely be a returning customer.”

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Posted 1 year ago

Thank you for your lovely review Terry!

Posted 1 year ago

“Very good communication, beautiful fire looks great”

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Posted 1 year ago

Thanks for your 5 star review Avril :)

Posted 1 year ago

“order on the website site was easy to use fire arrived a couple of days after ordering It's a really nice fire. The picture on site was accurate”

The Fireplace Company 5 star review on 14th February 2023

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Posted 1 year ago

Thank you for the 5 star rating Philip - your fire looks lovely!

Posted 1 year ago

“Very easy to do business with. When part of a delivery went astray I telephoned the company and a replacement was imediately dispatched which I received a few days later. Good customer service.”

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Posted 1 year ago

Thank you so much for your 5 star rating! We are so pleased the replacement part reached you in a timely manner :)

Posted 1 year ago

“The service and product are good The plastic grill was broken and I have emailed the company for a replacement if possible”

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Posted 1 year ago

Hi Robert, We are so sorry to see that it has arrived damaged - I can confirm we have received your email and will get a replacement to you asap! Kind regards, The Fireplace Co Team

Posted 1 year ago

“Good communication, excellent service & quick delivery.”

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Posted 1 year ago

Thank you for your 5-star review Nigel!

Posted 1 year ago

“Easy to order. Very impressed at how quick the delivery was.”

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Posted 1 year ago

Thank you for the 5-star review!

Posted 1 year ago

“It's not installed yet but looks good, and when I called to check the sizes staff were so very helpful,thanks”

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Posted 1 year ago

Thank you Patricia :)

Posted 1 year ago

“Excellent service and beautiful fire it’s not fitted yet but we have had it out to look at.”

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Posted 1 year ago

Thank you for your 5-star review Anita :)

Posted 1 year ago

“Excellent service have recommended to friends and family delivery was really quick and fire was well packaged”

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Posted 1 year ago

Thank you for your lovely review Maxine!

Posted 1 year ago

“Lovely fireplace, looks just perfect. The only thing is, more coal needed to make it look authentic.”

The Fireplace Company 5 star review on 9th January 2023

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Posted 1 year ago

Thank you for your 5-star review Anna :) Your stove looks fantastic in situ but we will make sure to pass on your feedback regarding the coals to the manufacturer - hope you had a fab Christmas & New Years! Kind regards, The Fireplace Co Team

Posted 1 year ago

“Excellent customer service!”

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Posted 1 year ago

Thank you for your lovely review Victoria, your dog is so cute!

Posted 1 year ago

“Super fast delivery of an amazingly priced Fire compared to our local suppliers . Looks and feels Fantastic in our new house . Highly recommend.”

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Posted 1 year ago

Thank you so much for your 5-star review Lynn!

Posted 1 year ago

“Website easy to use. Company picked up the phone every time I had a ‘little’ question. Arrived well packaged. Easy set up. Efficient machine. Has made a huge difference to heat levels in the room and the ambience of the space. Love it!💜”

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Posted 1 year ago

Hi Zoe, Thank you for your lovely review :) Kind regards, The Fireplace Co Team

Posted 1 year ago

“Fantastic service! Easy to order and was delivered the next morning. The fire is exactly what we wanted. The delivery driver was great as well!”

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Posted 1 year ago

Thank you for your 5-star review :)

Posted 1 year ago

“Very fast delivery and great product quality. Will certainly order from here again.”

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Posted 1 year ago

Thank you for your 5 star review :)

Posted 1 year ago

“Very good service , second purchase from this company.”

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Posted 1 year ago

Thank you for your 5-star review Richard :)

Posted 1 year ago

“Great price, great service and delivered very quickly too!”

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Posted 1 year ago

Thank you for your lovely review :)

Posted 1 year ago

“Exactly as it looked online and exactly how we wanted it to be. It's sturdy, really good fire effect which adds to our room even if the heater is off. Heating on low is enough to just add warmth to room. Excellent delivery.”

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Posted 1 year ago

Thank you for the 5-star review, we're thrilled to hear you are pleased with your purchase :)

Posted 1 year ago

“Brilliant service and such a lovely fire.”

The Fireplace Company 5 star review on 28th November 2022

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Posted 1 year ago

Hi Robert, thanks for the 5 star review, the fire looks great!

Posted 1 year ago

The Fireplace Company is rated 4.9 based on 340 reviews