“Excellent online service. Very personable staff. Great product. although delivery was a little late (six weeks) due to manufacturers backlog, but this was no fault of The Fireplace Company and we were regularly contacted to keep us informed of any progress. Delivery guy was very helpful, offered to help carry the product into our house. Looks great now its installed.”
“Very pleased with the service I received. My stove was delayed but I was kept informed of progress and the delivery went smoothly. I am delighted to have a stove that looks like a woodburner but without the mess.”
“Very pleased to say that my order arrived ahead of the predicted delivery date, especially as there are so many delays for orders at the moment. Also a cheaper price than other suppliers for the same model.”
“The people I spoke with (email and phone) about this order have been excellent. There was a long lead in to delivery and I was told of this as soon as I placed the order. I was given the option of waiting or cancelling. All that followed was smooth and, most important for me, friendly.
Delivery was excellent also.”