The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 392 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 392 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 13th September 2024

Anonymous // 01/01/2019

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“Excellent delivery driver!! He was fantastic.”

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Posted 5 days ago

Thank you Dawn :)

Posted 5 days ago

“Excellent prompt service. Delighted with the fire.”

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Posted 5 days ago

Thank you for your 5-star review!

Posted 5 days ago

“Fire arrived quickly, in perfect condition. Very happy with the service I received.”

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Posted 1 week ago

Thank you for your 5-star review Alex!

Posted 1 week ago

“Really good quality. Speedy service!”

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Posted 2 weeks ago

Thank you Darcie!

Posted 2 weeks ago

“Good communication and the fire arrived within a few days. We are very happy with how it looks.”

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Posted 3 weeks ago

Thank you so much for your review!

Posted 3 weeks ago

“Excellent customer service! Received my fire within 3 days of ordering. Just as expected and really happy!”

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Posted 3 weeks ago

Thank you for your lovely review Devone!

Posted 3 weeks ago

“Excellent service with fast delivery, also had a nice little discount - would highly recommend!”

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Posted 3 weeks ago

Thank you for your review Amy :)

Posted 3 weeks ago

“Great selection of top end fireplaces - excellent customer service - quick and reliable 👏”

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Posted 3 weeks ago

Thanks very much for your 5-star review Phil!

Posted 3 weeks ago

“As always just wonderful service from this company. Staff are helpful, knowledgeable and do what they promise!”

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Posted 1 month ago

Thanks so much for your lovely review Mike!

Posted 1 month ago

“Fabulous company - friendly & helpful. A pleasure to deal with!”

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Posted 1 month ago

Thank you so much for your review Rachel :)

Posted 1 month ago

“Excellent customer service. Unfortunately, the fireplace we received was damaged, but the fireplace company replaced and delivered a new one free of charge.”

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Posted 1 month ago

Hi Callum, Thank you for your 5-star review! We're glad to hear that you appreciated our customer service. If you need anything else, don't hesitate to get in touch! Best regards, The Fireplace Company team

Posted 1 month ago

“Beautiful piece, delivered on time”

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Posted 1 month ago

Thank you for your 5-star review Vijay :)

Posted 1 month ago

“Delivered on time Nice quality”

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Posted 1 month ago

Hi Steven, Thank you so much for your 5-star review, your media wall looks fantastic! Many thanks, The Fireplace Company team

Posted 1 month ago

“I ordered my fire and it arrived within 48hrs so I was very happy with the customer service”

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Posted 1 month ago

Thank you for your 5-star review!

Posted 1 month ago

“Great communication throughout purchase process, very easy to deal with. Prompt delivery.”

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Posted 1 month ago

Thank you very much for your 5-star review!

Posted 1 month ago

“Lots of choice of fires and excellent prices. Very quick delivery and extremely well packaged. Installed as part of a media wall and looks stunning. Lots of options of colours to change look of fire. Would certainly recommend The Fireplace Company.”

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Posted 1 month ago

Thank you so much for your 5-star review Susan! We are so glad you love your new media wall!

Posted 1 month ago

“A friendly, reliable, down to earth company with excellent customer service. Very happy with the way my stove was delivered and questions answered.”

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Posted 2 months ago

Thank you so much for your 5-star review :)

Posted 2 months ago

“Our fireplace is amazing, great quality and finishes off our living room perfectly”

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Posted 2 months ago

Thank you for your review Anthony, we are so happy to hear you love your new fire!

Posted 2 months ago

“Before purchasing a fire online I contacted the store, excellent communication, very helpful staff. Easy to purchase online and quick delivery. I would recommend the fireplace company.”

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Posted 2 months ago

Thank you so much for your 5-star review!

Posted 2 months ago

“Great service from The Fireplace Company. However couriers didn’t contact us pre delivery and just left our order outside of our gate. Luckily it was still there when we got home.”

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Posted 2 months ago

Hi Emma, Thank you for your kind words about our service! We apologise for the issue with your delivery, and we’re glad your order was safe. We'll follow up with our courier partners to ensure that proper delivery protocols are followed in the future. Kind regards, The Fireplace Company Team

Posted 2 months ago

The Fireplace Company is rated 4.9 based on 392 reviews