“Had to wait quite a few weeks for my fireplace to arrive but the delivery and everything else was spot on. Best thing I've ever bought. Recommended to anyone.”
“Very pleased with our electric Gazco stove. Best price we found and quick delivery, the only issue we had was we didn’t get a delivery notification. Luckily I was still here to accept delivery as I was on my way out.”
Hi Rebecca,
Thank you for your 5-star review - your stove looks lovely in situ!
Please accept my apologies about the lack of delivery notification - the delivery depot is supposed to call in advance with a delivery date for you, I'll let them know this issue occurred!
Kind regards,
India @ The Fireplace Co
“Good company to deal with.
Even though I had a bit of a wait for some parts to be delivered, I was kept informed and even offered the option of a refund. I’m glad I stuck with them, I’m delighted with the fire ordered.”
“We all in a fire and instantly hated it. It wasn’t the fireplace company‘s fault we just made a post choice in hindsight.
We were able to arrange collection and upgraded to a different model or with no hassle and easily organised by the fireplace company.
Really great service and very happy with our final choice of fire.”
“Due to work being done on our lounge we we waited until instillation to unbox our fireplace to which we sadly found quite a large dent in the top panel. We decided to keep the fire as this panel will be hidden out of sight but for the price paid we would never have expected this.
With that being said the service and delivery were spot on and I could not fault this; just unfortunate that the product arrived in the condition it did.”
Hi Callum,
Thank you for your review! We really wish that you had brought the damage to our attention as we would have happily replaced it for you. If you haven't already installed it then please let us know and we will replace it for you!
Kind regards,
India @ The Fireplace Co
“If you’re looking for a fire then look no further - from enquiry to delivery the service was out standing. I can not recommend this company enough. After shopping around and finding other businesses mess us around with lead times etc, Thank you to James for helping us, we now have our media wall!”
“We contacted The Fireplace Company to first check if a product was in stock. Staff were very helpful and did check for us before we placed our order. Order arrived quickly and we were kept up to date with delivery details. Very happy with their service and price.”
