“Excellent online service. Very personable staff. Great product. although delivery was a little late (six weeks) due to manufacturers backlog, but this was no fault of The Fireplace Company and we were regularly contacted to keep us informed of any progress. Delivery guy was very helpful, offered to help carry the product into our house. Looks great now its installed.”
Posted 5 days ago
Thank you for your lovely review Jan, we're so glad you love your new fire :)
“We were kept up-to-date on the delivery of our new fire at all times by India. No complaints. Fire is beautiful. Highly recommend the Fireplace Company.”
Posted 1 week ago
Hi Michael, thank you for your lovely review! Many thanks, The Fireplace Company :)
“Very pleased with the service I received. My stove was delayed but I was kept informed of progress and the delivery went smoothly. I am delighted to have a stove that looks like a woodburner but without the mess.”
Posted 1 month ago
Thank you for the review Sally, enjoy your new stove :)
“Very pleased to say that my order arrived ahead of the predicted delivery date, especially as there are so many delays for orders at the moment. Also a cheaper price than other suppliers for the same model.”
“We absolutely love it, not able to see one before we bought it, had reservations but it's just what we wanted. Would recommend your company to anyone. Many Thanks”
Posted 2 months ago
Thank you for your review David, the electric stove looks fantastic - enjoy!
“The people I spoke with (email and phone) about this order have been excellent. There was a long lead in to delivery and I was told of this as soon as I placed the order. I was given the option of waiting or cancelling. All that followed was smooth and, most important for me, friendly.
Delivery was excellent also.”
Posted 2 months ago
Thank you for the lovely review Jean - enjoy your new heater!
“The Fireplace Company helped me to get the perfect fireplace for our Victorian house! From the first phone call to the very quick delivery, I appreciated the help and backup offered by them. Thanks.”
“We looked everywhere for our fire and The Fireplace Company gave us free delivery. They were very helpful and kept us updated from start to finish. Great service.”
“Website easy to navigate. Staff very friendly and helpful when I called to ask about availability of an item. Competitive pricing and prompt delivery.”
