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The Fireplace Company Reviews

4.9 Rating 392 Reviews
97 %
of reviewers recommend The Fireplace Company
4.9
Based on 392 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read The Fireplace Company Reviews
The Fireplace Company 5 star review on 13th September 2024
Jessica Churms
The Fireplace Company 5 star review on 12th September 2024
Margaret Tyrell
The Fireplace Company 5 star review on 12th September 2024
Margaret Tyrell
The Fireplace Company 4 star review on 12th September 2024
Sharon Bowden
The Fireplace Company 5 star review on 14th August 2024
Heather Watts
The Fireplace Company 5 star review on 6th August 2024
Hugh Harragin
The Fireplace Company 3 star review on 28th May 2024
Anonymous
84
Anonymous
Anonymous  // 01/01/2019
Excellent delivery driver!! He was fantastic.
Helpful Report
Posted 5 days ago
Thank you Dawn :)
Posted 5 days ago
Excellent prompt service. Delighted with the fire.
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Posted 5 days ago
Thank you for your 5-star review!
Posted 5 days ago
Fire arrived quickly, in perfect condition. Very happy with the service I received.
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Posted 1 week ago
Thank you for your 5-star review Alex!
Posted 1 week ago
Really good quality. Speedy service!
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Posted 2 weeks ago
Thank you Darcie!
Posted 2 weeks ago
Good communication and the fire arrived within a few days. We are very happy with how it looks.
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Posted 3 weeks ago
Thank you so much for your review!
Posted 3 weeks ago
Excellent customer service! Received my fire within 3 days of ordering. Just as expected and really happy!
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Posted 3 weeks ago
Thank you for your lovely review Devone!
Posted 3 weeks ago
Excellent service with fast delivery, also had a nice little discount - would highly recommend!
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Posted 3 weeks ago
Thank you for your review Amy :)
Posted 3 weeks ago
Great selection of top end fireplaces - excellent customer service - quick and reliable 👏
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Posted 3 weeks ago
Thanks very much for your 5-star review Phil!
Posted 3 weeks ago
As always just wonderful service from this company. Staff are helpful, knowledgeable and do what they promise!
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Posted 1 month ago
Thanks so much for your lovely review Mike!
Posted 1 month ago
Fabulous company - friendly & helpful. A pleasure to deal with!
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Posted 1 month ago
Thank you so much for your review Rachel :)
Posted 1 month ago
Excellent customer service. Unfortunately, the fireplace we received was damaged, but the fireplace company replaced and delivered a new one free of charge.
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Posted 1 month ago
Hi Callum, Thank you for your 5-star review! We're glad to hear that you appreciated our customer service. If you need anything else, don't hesitate to get in touch! Best regards, The Fireplace Company team
Posted 1 month ago
Beautiful piece, delivered on time
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Posted 1 month ago
Thank you for your 5-star review Vijay :)
Posted 1 month ago
Delivered on time Nice quality
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Posted 1 month ago
Hi Steven, Thank you so much for your 5-star review, your media wall looks fantastic! Many thanks, The Fireplace Company team
Posted 1 month ago
I ordered my fire and it arrived within 48hrs so I was very happy with the customer service
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Posted 1 month ago
Thank you for your 5-star review!
Posted 1 month ago
Great communication throughout purchase process, very easy to deal with. Prompt delivery.
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Posted 1 month ago
Thank you very much for your 5-star review!
Posted 1 month ago
Lots of choice of fires and excellent prices. Very quick delivery and extremely well packaged. Installed as part of a media wall and looks stunning. Lots of options of colours to change look of fire. Would certainly recommend The Fireplace Company.
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Posted 1 month ago
Thank you so much for your 5-star review Susan! We are so glad you love your new media wall!
Posted 1 month ago
A friendly, reliable, down to earth company with excellent customer service. Very happy with the way my stove was delivered and questions answered.
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Posted 2 months ago
Thank you so much for your 5-star review :)
Posted 2 months ago
Our fireplace is amazing, great quality and finishes off our living room perfectly
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Posted 2 months ago
Thank you for your review Anthony, we are so happy to hear you love your new fire!
Posted 2 months ago
Before purchasing a fire online I contacted the store, excellent communication, very helpful staff. Easy to purchase online and quick delivery. I would recommend the fireplace company.
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Posted 2 months ago
Thank you so much for your 5-star review!
Posted 2 months ago
Great service from The Fireplace Company. However couriers didn’t contact us pre delivery and just left our order outside of our gate. Luckily it was still there when we got home.
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Posted 2 months ago
Hi Emma, Thank you for your kind words about our service! We apologise for the issue with your delivery, and we’re glad your order was safe. We'll follow up with our courier partners to ensure that proper delivery protocols are followed in the future. Kind regards, The Fireplace Company Team
Posted 2 months ago
The Fireplace Company is rated 4.9 based on 392 reviews