The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 335 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 335 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 23rd March 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very pleased with this fire, it kicks out a lot of heat and looks great. Really like the background flames around the logs. Was updated about delivery time so no complaints”

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Posted 1 week ago

Hi Sharon, thanks so much for your 5-star review!

Posted 1 week ago

“The staff were very patient and helpful from start to finish as I struggled to decide on which fire to purchase, eventually I decided on the e reflex 135rw and I'm so glad I did as this is a stunning fire. I'm now looking for a fire for another room so I will be back to order again!!!!”

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Posted 2 weeks ago

Hi Michelle, Thank you for your lovely review! We are glad you love your new Gazco eReflex - they are fab fires!

Posted 2 weeks ago

“I recently had the pleasure of purchasing an electric fire from this company, and I must say, the experience exceeded all my expectations. The ladies on the phone answered all my questions, delivery was fast, the delivery driver was very friendly, the product is fantastic quality and looks so realistic. Every aspect of my excperience was exemplary. Their team was always courteous, knowledgeable, and responsive. They truly went above and beyond to ensure that I was satisfied with my purchase every step of the way.”

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Posted 2 weeks ago

Thank you for your lovely review Helen!

Posted 2 weeks ago

“Very helpful and efficient”

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Posted 2 weeks ago

Thank you for your 5-star review :)

Posted 2 weeks ago

“I’m disappointed I ordered a fireplace thinking the fire logs and stones would be behind the glass but this wasn’t the case Now I can’t return because we’ve gone up so much effort building the frame and plastered it all Just thinking of how this is not child friendly or even his I’m going to keep it dust free”

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Posted 3 weeks ago

Hi Sahika, Thank you for sharing your feedback with us. We'd like to address your concern regarding the electric fire you purchased, the Pryzm Volta 42". While most of our electric fires come with glass fronts, it's important to clarify that the specific model you ordered is open-fronted. Although this information is available on our website, we regret any confusion it may have caused. We strive to provide our customers with all the necessary information to make informed decisions before purchasing. We actively encourage customers to reach out to us through various channels, including phone, email, online chat, or our website contact form, with any inquiries they may have about our products. We're genuinely disappointed to learn that you're not completely satisfied with your purchase. Our goal is to ensure that every customer finds the right product to meet their needs. Kind regards, The Fireplace Co Team

Posted 2 weeks ago

“India went above and beyond to get my order here on time. Thank you.”

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Posted 3 weeks ago

Thank you so much for your lovely review Ian!

Posted 3 weeks ago

“Kept me updated with my order as we were waiting for stock to come in ,Excellent”

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Posted 3 weeks ago

Thank you very much for your 5 star review Kathleen!

Posted 3 weeks ago

“Quick and efficient service. Product is working very well. Thank you”

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Posted 3 weeks ago

Hi Alan - many thanks for your 5-star review!

Posted 3 weeks ago

“Excellent service. Stored our fireplace until we were ready for its delivery.”

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Posted 3 weeks ago

Hi, thank you so much for your 5-star review :D

Posted 3 weeks ago

“Plenty of choice-styles and price wise Pleasant staff with good knowledge of the product”

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Posted 1 month ago

Thank you for much for your 5-star review!

Posted 1 month ago

“Great service.Second time I have purchased from them.”

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Posted 1 month ago

Hi Sandra - thank you for your review! Your fire looks great :)

Posted 1 month ago

“My fire arrived on time and was packaged very well/ I havent fitted it yet as media wall isnt finished. But looking forward to seeing it finished and fire installed”

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Posted 1 month ago

Thank you John, enjoy your new fire :)

Posted 1 month ago

“Really quick delivery, came on its own mini pallet. And the best price on the Internet.”

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Posted 1 month ago

Thank you for your review :)

Posted 1 month ago

“All went to plan”

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Posted 1 month ago

Thanks for your 5-star review James!

Posted 1 month ago

“Happy with my decision to purchase from this company. Fire arrived quickly and they’ve been helpful with all my enquiries.”

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Posted 1 month ago

Thanks Katherine for your 5 star review :)

Posted 1 month ago

“From start to finish it was a pleasing experience. Easy to order online with helpful staff on telephone to help.”

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Posted 1 month ago

Thank you for your lovely review Linda :)

Posted 1 month ago

“Very pleased with our fire place.”

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Posted 1 month ago

Thank you for your review Martin :)

Posted 1 month ago

“We ordered the Gazco eReflex 150RW with the free mood light for our new media wall set up. The fire was delivered and arrived as per the instructions. The fire was well protected and deliver safely by the courier. We are really pleased with fire and the service received.”

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Posted 1 month ago

Thank you for your 5-star review David!

Posted 1 month ago

“Ordered on a Sunday fire arrived on the Tuesday as I paid extra for fast delivery. The fire was packed in double card board so no chance of any damage to the fire and the delivery driver was really helpful and the fire looks great so really pleased”

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Posted 1 month ago

Thank you so much for your lovely review Micha!

Posted 1 month ago

“Very good web site and follow up re:purchase and delivery Very competitive price Very happy with purchase”

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Posted 1 month ago

Thank you for your 5-star review Patrick!

Posted 1 month ago

The Fireplace Company is rated 4.9 based on 335 reviews