The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 503 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 503 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 22nd February 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good fire, easy to use. Clients loved it and are over the moon with their media wall. ATL’s Developments LTD - Surrey.”

Helpful Report

Posted 1 week ago

Thank you so much for your review Alex! So glad your clients loved their media wall!

Posted 6 days ago

“A brilliant company and price. Excellent service”

Helpful Report

Posted 1 week ago

Thank you for your lovely review Sarah!

Posted 6 days ago

“Absolutely beautiful fire place”

Helpful Report

Posted 1 week ago

Thank you for your 5 star review Gemma! :)

Posted 1 week ago

“great product, fast delivery and great customer service. would absolutely recommend.”

Helpful Report

Posted 2 weeks ago

Thank you for your lovely review Andrew!

Posted 2 weeks ago

“Fantastic,responsive and quick service. Loving my new outdoor mobile stove by RB73.”

Helpful Report

Posted 2 weeks ago

Thank you so much Bernadette! The RB73's are great products!!

Posted 2 weeks ago

“Friendly and professional staff, good communications and delivered on time. Good quality product.”

Helpful Report

Posted 2 weeks ago

Thanks for your 5-star review Rod!

Posted 2 weeks ago

“Great service, very good price for the item we ordered. Prompt delivery with no issues. Fire looks great.”

Helpful Report

Posted 1 month ago

Thank you so much for your 5-star review, your media wall looks fantastic :)

Posted 4 weeks ago

“From placing the order online to delivery, I was kept well updated and everything went smoothly. The delivery company was excellent and I love my little Everhot stove. Would definitely use this company again & thoroughly recommend them.”

Helpful Report

Posted 1 month ago

Thanks so much for your lovely review Suzanne! The Everhots are the most amazing electric stoves!

Posted 1 month ago

“Great communication and quick delivery. Thank you”

Helpful Report

Posted 1 month ago

Thanks so much for the 5-star review :)

Posted 1 month ago

“Excellent product. Excellent price”

Helpful Report

Posted 1 month ago

Thanks very much for your 5-star review Martin!

Posted 1 month ago

“Very pleased with everything from ordering to the delivery 🙂”

Helpful Report

Posted 1 month ago

Thank you for the 5-star review!

Posted 1 month ago

“Really pleased with the fire we bought, fits well and looks great 😊”

The Fireplace Company 5 star review on 8th January 2026

Helpful Report

Posted 1 month ago

Thank you for your review Karen, your fireplace & new electric fire look great!

Posted 1 month ago

“Fire was an excellent price and delivered quickly”

Helpful Report

Posted 1 month ago

Thanks so much for your review Claire!

Posted 1 month ago

“Very pleased with the service, order updates and product. Thank you 😊”

The Fireplace Company 5 star review on 5th January 2026

Helpful Report

Posted 1 month ago

Thank you for your 5-star review Tracy, the Everhot stoves are fantastic!

Posted 1 month ago

“Superb company. Kept me informed very step of the way. Absolutely beautiful stove. Thank you!”

Helpful Report

Posted 1 month ago

Thanks so much for your lovely review!

Posted 1 month ago

“Great company. Fast delivery and item as described. We are very happy with our purchase.”

The Fireplace Company 5 star review on 20th December 2025

Helpful Report

Posted 2 months ago

Hi Sian, we are so glad you love your RB73! They are amazing outdoor stoves :)

Posted 1 month ago

“Really helpful fast efficient service and high quality product”

Helpful Report

Posted 2 months ago

Thank you so much for your 5-star review!

Posted 1 month ago

“Great fire, competitive price and swift delivery”

Helpful Report

Posted 2 months ago

Thank you for the 5 star review!

Posted 2 months ago

“Amazing product and well worth the money! Very easy to work too!”

Helpful Report

Posted 2 months ago

Thank you Jonathan for your 5 star review :)

Posted 2 months ago

“We ordered an electric fire after seeing some good deals on the Fireplace Company’s website. Their products are very competitively priced and our choice was delivered within a few days of us ordering. We received an update when our fire was despatched and then we received updates from the delivery firm. We haven’t actually had our fire installed yet but can say that we were very impressed with the customer service from order to delivery and wouldn’t hesitate to order other items in the future.”

Helpful Report

Posted 2 months ago

Thank you for your lovely review. We hope you enjoy your new electric fire once it’s installed and we look forward to helping you again in the future!

Posted 2 months ago

The Fireplace Company is rated 4.9 based on 503 reviews