The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 339 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 29th April 2024

Anne Plevey

Mr Jamie Dennis Hodgson

The Fireplace Company 5 star review on 23rd March 2024

Sandra Towers

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

Yvonne Dacre

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery. Would definitely use again”

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Posted 8 months ago

Thanks Natalie :)

Posted 8 months ago

“Amazing fibre and customer service, quick delivery.”

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Posted 8 months ago

Thank you for your lovely review Stuart!

Posted 8 months ago

“Very helpful on the phone, quick delivery, best price, would definitely recommend!”

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Posted 8 months ago

Hi Danny, thank you for your review :) We have just seen a video of your install and it looks so good!!

Posted 8 months ago

“Product is quality. Delivery first class especially as we are central London. Would thoroughly recommend”

The Fireplace Company 5 star review on 28th July 2023

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Posted 9 months ago

Hi Peter, Thank you for the 5-star review! We're thrilled you're happy with your purchase and the first-class delivery service. Your installed fire looks amazing! Kind regards, The Fireplace Co team!

Posted 9 months ago

“Got a great electric fire from these guys, service over the phone was excellent!”

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Posted 9 months ago

Thanks so much for your review Mark :D

Posted 9 months ago

“Good product! Arrived quickly and on time. Easy to deal with.”

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Posted 9 months ago

Thank you Haydn for your 5 star review :)

Posted 9 months ago

“Excellent service and the product - as described, no issues. Would recommend!”

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Posted 9 months ago

Thanks so much for the 5-star rating, Inna!

Posted 9 months ago

“We visited the showroom in Morecambe and James was extremely helpful with showing us the products available and deciding which fire would be most suitable. Purchase, payment and delivery were all problem free”

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Posted 9 months ago

Hi Susan, Thank you for taking the time to share your positive experience at our showroom in Morecambe. We greatly appreciate your kind words and are thrilled to hear that James provided you with excellent customer service. Thank you once again for choosing us, and we hope your new fire brings warmth and joy to your home :) Kind regards, The Fireplace Co team

Posted 9 months ago

“Good technical information, supplied quickly, very happy with the fire”

The Fireplace Company 5 star review on 12th July 2023

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Posted 9 months ago

Wow - looks amazing Phil! Thank you for your review :)

Posted 9 months ago

“Fantastic value and delivery 👍👍”

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Posted 9 months ago

Thank you for the 5-stars Anthony :)

Posted 9 months ago

“Very good and easy ordering. Quick delivery.”

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Posted 10 months ago

Thank you Sharon :)

Posted 10 months ago

“The whole team was amazing throughout the entire process of querying, ordering, and receiving our stove. Thank you for your 100% professionalism and its actually abnormal to receive such service these days, so once again, thank you, and I will defo use you again should we purchase another stove.”

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Posted 10 months ago

Hi Nic, Thank you for your amazing review! We're thrilled to hear that our team provided 100% professionalism throughout the entire process and we appreciate your kind words. We would be delighted to assist you again in the future if you decide to purchase another stove. Thank you for choosing us, and please don't hesitate to reach out if you need any further assistance. Best regards, The Fireplace Co Team

Posted 10 months ago

“Fire ordered on a Thursday evening and delivered to Perth on Tuesday morning great price and service”

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Posted 10 months ago

Thank you Daniel! Glad you are happy with our service :)

Posted 10 months ago

“Very good service.”

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Posted 10 months ago

Thanks Mark :)

Posted 10 months ago

“Really impressed with the service from the young man James. He was extremely friendly and never pushed anything we didn’t want. We came out with a fire that was perfect for our living room. The installation team was great too!”

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Posted 10 months ago

Thanks Steven for your 5 star rating! We are so glad to hear you had a great experience with James and the installation team :)

Posted 10 months ago

“Thank you for all your help and the very quick delivery.”

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Posted 10 months ago

Thanks Amy :)

Posted 10 months ago

“Excellent, friendly and professional service with speedy delivery too.”

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Posted 11 months ago

Thank you for your lovely review Michelle :)

Posted 11 months ago

“Cannot thankyou enough. Spent ages looking around fireplace stores to find something within budget that didn’t look cheap. Blown away by how realistic our electric fire looks, and lower in price to others we seen in stores which didn’t look as good as this one. Its really topped off our living room renovations. Customer service was amazing from start to finish with great advice on the phone with regards to best option for our needs and quick delivery and super friendly staff. We went with the Gazco eReflex 85R Inset Electric Fire Thanks to you all for a very quick and friendly service, even had a good laugh with a very funny delivery man when it arrived. 5+stars all round.”

The Fireplace Company 5 star review on 6th May 2023

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Posted 11 months ago

Hi Jenna, thank you so much for your glowing 5 star review! Your fire looks amazing :)

Posted 11 months ago

“What an amazing service from start to finish, the staff are so helpful and Friendly and as I wasn't sure exactly what I wanted,they pointed me in the right direction and now I have the perfect fire for my lounge.”

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Posted 11 months ago

Thank you so much for your wonderful review Penelope!

Posted 11 months ago

“V helpful and efficient staff”

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Posted 11 months ago

Thank you for your lovely review :)

Posted 11 months ago

The Fireplace Company is rated 4.9 based on 339 reviews