The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 504 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 22nd February 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to deal with and prompt delivery in very well protected packaging. Yet to open the product as awaiting build and installation. But first impressions of the fireplace company are very good”

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Posted 1 year ago

Thanks so much for your 5-star review Simon!

Posted 1 year ago

“Great customer service, very helpful and responsive staff. Easy purchase from start to finish. Thank you.”

The Fireplace Company 5 star review on 7th January 2025

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Posted 1 year ago

Thank you so much for your review Diane :)

Posted 1 year ago

“I highly recommend the service from The Fireplace Company. I was in desperate need of a specific hearth for my impending log burner. After phoning to check availability, I was called back within minutes with the good news that they had one in stock. It was dispatched immediately and arrived safely with me a day or so later. Huge thanks; splendid service. And the hearth is perfect!”

The Fireplace Company 5 star review on 20th December 2024

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Posted 1 year ago

Thanks so much Wendy! Glad you love your new hearth :)

Posted 1 year ago

“Absolutely delighted with our non combustible beam - unfortunately the first one was damaged in transit but delivery of a replacement was organised far faster than I thought would be possible. Very easy to hang too.. can’t recommend enough! Many thanks to everyone at the Fireplace Company - brilliant service all round.”

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Posted 1 year ago

Thank you for your lovely review Linda!

Posted 1 year ago

“Excellent delivery driver!! He was fantastic.”

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Posted 1 year ago

Thank you Dawn :)

Posted 1 year ago

“Excellent prompt service. Delighted with the fire.”

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Posted 1 year ago

Thank you for your 5-star review!

Posted 1 year ago

“Fire arrived quickly, in perfect condition. Very happy with the service I received.”

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Posted 1 year ago

Thank you for your 5-star review Alex!

Posted 1 year ago

“Really good quality. Speedy service!”

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Posted 1 year ago

Thank you Darcie!

Posted 1 year ago

“Good communication and the fire arrived within a few days. We are very happy with how it looks.”

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Posted 1 year ago

Thank you so much for your review!

Posted 1 year ago

“Excellent customer service! Received my fire within 3 days of ordering. Just as expected and really happy!”

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Posted 1 year ago

Thank you for your lovely review Devone!

Posted 1 year ago

“Excellent service with fast delivery, also had a nice little discount - would highly recommend!”

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Posted 1 year ago

Thank you for your review Amy :)

Posted 1 year ago

“Great selection of top end fireplaces - excellent customer service - quick and reliable 👏”

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Posted 1 year ago

Thanks very much for your 5-star review Phil!

Posted 1 year ago

“As always just wonderful service from this company. Staff are helpful, knowledgeable and do what they promise!”

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Posted 1 year ago

Thanks so much for your lovely review Mike!

Posted 1 year ago

“Fabulous company - friendly & helpful. A pleasure to deal with!”

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Posted 1 year ago

Thank you so much for your review Rachel :)

Posted 1 year ago

“Excellent customer service. Unfortunately, the fireplace we received was damaged, but the fireplace company replaced and delivered a new one free of charge.”

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Posted 1 year ago

Hi Callum, Thank you for your 5-star review! We're glad to hear that you appreciated our customer service. If you need anything else, don't hesitate to get in touch! Best regards, The Fireplace Company team

Posted 1 year ago

“Beautiful piece, delivered on time”

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Posted 1 year ago

Thank you for your 5-star review Vijay :)

Posted 1 year ago

“Delivered on time Nice quality”

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Posted 1 year ago

Hi Steven, Thank you so much for your 5-star review, your media wall looks fantastic! Many thanks, The Fireplace Company team

Posted 1 year ago

“I ordered my fire and it arrived within 48hrs so I was very happy with the customer service”

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Posted 1 year ago

Thank you for your 5-star review!

Posted 1 year ago

“Great communication throughout purchase process, very easy to deal with. Prompt delivery.”

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Posted 1 year ago

Thank you very much for your 5-star review!

Posted 1 year ago

“Lots of choice of fires and excellent prices. Very quick delivery and extremely well packaged. Installed as part of a media wall and looks stunning. Lots of options of colours to change look of fire. Would certainly recommend The Fireplace Company.”

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Posted 1 year ago

Thank you so much for your 5-star review Susan! We are so glad you love your new media wall!

Posted 1 year ago

The Fireplace Company is rated 4.9 based on 504 reviews