The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 340 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 29th April 2024

Anne Plevey

Mr Jamie Dennis Hodgson

The Fireplace Company 5 star review on 23rd March 2024

Sandra Towers

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

Yvonne Dacre

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“V helpful and efficient staff”

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Posted 1 year ago

Thank you for your lovely review :)

Posted 1 year ago

“Had a couple of questions about feature wall fires, James on the phone was very knowledgeable and helped me pick a great fire, thanks”

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Posted 1 year ago

Thank you, Gavin, for your 5 start rating of The Fireplace Company! We are so glad to hear that James was able to answer your questions and help you pick the perfect fire!

Posted 1 year ago

“Very happy with the service received, delivery was quick and hassle free - love my fire 🔥”

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Posted 1 year ago

Thank you so much for your 5-star rating of The Fireplace Company! We certainly appreciate your feedback and it means a lot to us!

Posted 1 year ago

“Second fire purchased and every bit as good as the first- purchase, delivery all perfect.”

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Posted 1 year ago

Hi Nancy, thank you for giving The Fireplace Company a 5-star rating. We're glad to have provided you with an equally good experience as your first purchase!

Posted 1 year ago

“Great product and fantastic customer service!”

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Posted 1 year ago

Thank you :)

Posted 1 year ago

“Brilliant service, friendly and replied quickly to email questions. Would recommend.”

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Posted 1 year ago

Thank you for your 5-star review :)

Posted 1 year ago

“First class service really happy with the fireplace we purchased, I would definitely recommend the fireplace company to friends and family.”

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Posted 1 year ago

Thank you so much for your 5 star rating and kind words. We're thrilled to hear that you were pleased with the fireplace you purchased from us!

Posted 1 year ago

“Plenty of choice to choose from”

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Posted 1 year ago

Thank you for your 5-star review Annette :)

Posted 1 year ago

“Very efficient service”

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Posted 1 year ago

Thank you Nicola!

Posted 1 year ago

“Did what they said they would do Just installed the fire looks great Wouldn't hesitate to recommend this company”

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Posted 1 year ago

Thank you Raymond :) Enjoy your new fire!

Posted 1 year ago

“Fire arrived safely and promptly. Excellent quality and really pleased with the effect.”

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Posted 1 year ago

Thank you for your 5-star review Julie!

Posted 1 year ago

“We found this company very helpful from start to finish, they answered all of our questions and we received our fire very quickly.”

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Posted 1 year ago

Thank you for your 5 star review! We are so pleased to hear that you found the company very helpful from start to finish :) enjoy your new fire!

Posted 1 year ago

“Really happy with my choice to shop with this company, the staff answered all my questions quickly and nothing was too much trouble”

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Posted 1 year ago

Thank you so much for your 5-star review Jade :)

Posted 1 year ago

“Top notch service and quick delivery 👍”

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Posted 1 year ago

Thank you so much for giving The Fireplace Company a 5 star rating! We are thrilled that you value our top notch service and quick delivery 👍

Posted 1 year ago

“Great product and great service! The eReflex 150RW I ordered looks so realistic and is one of the best media wall fires I have seen! The company were great at communicating and the product arrived swiftly, would recommend!”

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Posted 1 year ago

Thank you for your 5-star review! We are so glad you are pleased with the eReflex 150RW Media Wall Fire you ordered and appreciate your feedback on the excellent customer service and swift arrival you experienced :)

Posted 1 year ago

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Posted 1 year ago

“Good personal service and reasonably priced quality products”

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Posted 1 year ago

Thank you Melissa for your 5 star rating :)

Posted 1 year ago

“Very pleased with our fireplace. Looks very effective when on in the dark. Would certainly recommend. : )”

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Posted 1 year ago

Thank you so much Peter for your 5-star rating! We're glad to hear that you are pleased with your fireplace, and that it looks so effective when on in the dark :)

Posted 1 year ago

“Brilliant company, delivered the fireplace on time.”

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Posted 1 year ago

Thank you so much for the 5 star rating! We're glad to hear that everything was delivered on time and enjoy your fire :)

Posted 1 year ago

“Happy with the delivery/ product. Emails responded within a good time frame. Highly recommend. Can’t fault them!”

The Fireplace Company 5 star review on 1st March 2023

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Posted 1 year ago

Thank you for your 5-star review Marcus - the fire is looking great!

Posted 1 year ago

The Fireplace Company is rated 4.9 based on 340 reviews