The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 509 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 509 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

The Fireplace Company 5 star review on 22nd February 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was efficient. Were supportive in helping out with issues”

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Posted 4 months ago

Thank you very much with your 5-star review!

Posted 4 months ago

“I bought my fire place on line, delivery was fast and delivered to my front door. Highly recommend The Fire Place Company. They were also a lot cheaper then any where local to me.”

The Fireplace Company 5 star review on 22nd October 2025

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Posted 4 months ago

Thank you very much for your 5-star review and picture of your lovely media wall!

Posted 4 months ago

“Ordering was easy with fast delivery”

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Posted 4 months ago

Thank you for your 5-star review Eileen!

Posted 4 months ago

“Worth every penny. So pleased with it , so are all my visitors!!”

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Posted 4 months ago

Thank you for your 5-star review Lesley!

Posted 4 months ago

“Great service. We changed our mind on the hearth colour and they swapped it over and delivered the correct one.”

The Fireplace Company 5 star review on 13th October 2025

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Posted 5 months ago

Thank you for your lovely review Sandra! Your new stove install looks great!

Posted 5 months ago

“A wonderful lady who did her job with grace, style and substance. Very happy with the product and service but as always it is the people you deal with that counts. 😊”

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Posted 5 months ago

Thank you Simon for your lovely review!

Posted 5 months ago

“The stove really sets off the lounge now it's a real statement it's beautiful and keeps the room warm”

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Posted 5 months ago

Thank you very much for your 5-star review Emma, glad your stove is keeping you cosy!

Posted 5 months ago

“No problems with order and kept us notified of delivery schedule. Great service.”

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Posted 5 months ago

Thank you for your 5-star review Robert!

Posted 5 months ago

“very helpful when I called for advice and delivery was very prompt”

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Posted 5 months ago

Thank you very much for your 5-star review Emma!

Posted 5 months ago

“No hassle,kept informed about delivery dates and the fire is exactly what we wanted”

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Posted 5 months ago

Hi Darren, thanks so much for your 5-star review!

Posted 5 months ago

“Great service with delivery and product quality”

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Posted 5 months ago

Thanks so much for your 5-star review Kay!

Posted 5 months ago

“As yet I’m sorry I can’t write a review as it is still in the box waiting for work to start. But the delivery was excellent, can’t believe how quick it was delivered xx”

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Posted 5 months ago

Thank you for your kind review Antonella :)

Posted 5 months ago

“Great fire!! Love the flame effect and ember glow. Such an easy installation, would 100% recommend!”

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Posted 5 months ago

Thank you for your review Olivia!

Posted 5 months ago

“I’m super pleased with my fire. Simple to use and the flames are very effective. Really great quality for the price!”

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Posted 5 months ago

Thanks so much for your review!

Posted 5 months ago

“I haven't yet had fireplace fitted but very competitive price, highly efficient customer service and delivery...very pleased so far!”

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Posted 5 months ago

Thanks so much for your 5-star review!

Posted 5 months ago

“Excellent service and very professional. Service above and beyond. Fabulous product.”

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Posted 5 months ago

Thank you so much for your 5-star review John!

Posted 5 months ago

“Very pleased with my Clock Blithfield 5. Multi fuel burner. Customer service was great when arranging the purchase and collection. Price was best on the internet. I have no issues recommending The Fireplace Company. Thanks again.”

The Fireplace Company 5 star review on 22nd September 2025

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Posted 5 months ago

Thanks very much for your 5-star review Tom! Glad you love your new Clock stove - they're our favourites here in the showroom!

Posted 5 months ago

“after much research and visits elsewhere I finally found you and I fail to see how anyone cannot find their perfect fire with The Fireplace Company ! Very happy Customer .”

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Posted 6 months ago

Thank you so much for your 5-star review :D

Posted 6 months ago

“Very helpful customer service worked with me on expedited delivery. Arrived as planned. Beautiful fire, couldn’t be more pleased.”

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Posted 6 months ago

Thank you for your 5-star review!

Posted 6 months ago

“Great experience from start to finish, website easy to use and plenty of choice. I visited the showroom and staff were very helpful. I ordered the electric stove in the store and picked it up a couple of days later. Easy to install and very pleased with the stove.”

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Posted 6 months ago

Hi Roger, thank you very much for your 5-star review!

Posted 6 months ago

The Fireplace Company is rated 4.9 based on 509 reviews