The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 504 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 504 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 22nd February 2026

110

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered the FireFX Atmos 165r, very impressed with the look of the fire considering how slim it is. Easy to install. Would recommend.”

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Posted 7 months ago

Hi Thomas, Thank you for much for your review, we are so glad to hear you're happy with your new Atmos fire! Kind regards, The Fireplace Co Team

Posted 7 months ago

“Excellent value as they price match automatically, was dispatched very quick and the fire is spot on .”

The Fireplace Company 5 star review on 18th June 2025

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Posted 8 months ago

Thanks so much for your lovely review Gordon! Your media wall looks great!

Posted 8 months ago

“Fantastic service - thank you! Ordering online was a smooth process, delivery was prompt and the fire looks even better in person. Very happy with both the service and product!”

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Posted 8 months ago

Thank you so much for your 5-star review!

Posted 8 months ago

“Excellent service first fire was damaged but promptly put right with another delivery”

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Posted 8 months ago

Thank you for your 5-star review Lynn! We're so pleased to hear that the situation was resolved quickly and to your satisfaction :)

Posted 8 months ago

“5 Star, Exellent Service, Good Communication, Easy Dealings, Highly Recommended”

The Fireplace Company 5 star review on 10th June 2025

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Posted 8 months ago

Thank you so much for your 5-star review Stephen :)

Posted 8 months ago

“Lovely fire looks good .”

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Posted 8 months ago

Hi Lesley, thank you for your review!

Posted 8 months ago

“We purchased the RB73 Piquia outdoor wood stove from the Foreplace Company in May 25. The service we received was excellent and the fire exceeded our expectations. This is a solid and sturdy item that will certainly stand the test of time. It pumps out a good level of warmth to ward off the chill of UK evenings and it looks fantastic, a great addition to our garden.”

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Posted 8 months ago

Hi Nicky, thank you so much for your lovely review! The RB73 outdoor stoves are a firm favourite of ours! We are so glad you love it :)

Posted 8 months ago

“Great product prompt delivery Looks amazing”

The Fireplace Company 5 star review on 7th June 2025

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Posted 8 months ago

Thank you for the 5-star review Joseph! Love your media wall!

Posted 8 months ago

“The fire has not been unpacked as I am waiting for the plumber. Fire arrived very quickly despite two wrong postcodes.”

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Posted 8 months ago

Hi Eileen, thank you for your 5-star review! We're glad your fire arrived quickly despite the incorrect postcodes! Many thanks - The Fireplace Co Team

Posted 8 months ago

“Fantastic service,”

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Posted 9 months ago

Thank you for your 5 star review Kevin! Your media wall looks amazing!

Posted 9 months ago

“Ordered via phone so I could find out delivery timescales as it was urgent. It turned up the next day. From the north uk to the south.”

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Posted 9 months ago

Hi Ronald, Thanks so much for your lovely review!

Posted 9 months ago

“An amazing fireplace. Great customer service. Delivered my order at my request. Excellent service”

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Posted 9 months ago

Thank you so much for your lovely review Tajinder!

Posted 9 months ago

“Very helpful at the showroom and also delivery arrangements.”

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Posted 9 months ago

Thank you for your 5-star review Steven!

Posted 9 months ago

“I found the Fireplace company online. I was looking for a upmarket electric fire for my Park Home. I wanted gas, but not recommended. I liked what I saw. So I decided to call to their fantastic showrooms in Morecambe. I met James. I bought my electric gas fire which was in stock. A Gazco eMotiv. It’s a lovely electric fire. For me travelling up. And collecting he knocked of £70. James was reassuring and was not pushy. I would highly recommend them. No wonder they are busy. His partner was in the showrooms too. Also friendly and helpful. Patrick”

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Posted 9 months ago

Thank you so much for your lovely review Patrick! Was a pleasure to meet you - enjoy your new eMotiv fire! James & India

Posted 9 months ago

“Really pleased with the customer service so far as they kept us well informed about the delivery of the fire. We haven't had the fire fitted yet but have tested it and it looks amazing.”

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Posted 9 months ago

Thanks so much for the 5-star review!

Posted 9 months ago

“Great company …we had a delay on delivery due to it being Easter, their customer service was excellent & it sorted quickly Quite expensive but definitely worth it, it looks great …really pleased with it. They came in cheaper too than most other companies selling the same!! Only installed it properly today!!”

The Fireplace Company 5 star review on 12th May 2025

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Posted 9 months ago

Thanks for your review Yvie! Your media wall looks fab :)

Posted 9 months ago

“Great communication and promised delivery, will be using again!!”

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Posted 9 months ago

Thank you Paul!

Posted 9 months ago

“Very efficient and helpful.”

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Posted 10 months ago

Thank you for your 5-star review Christopher!

Posted 9 months ago

“Good product range, helpful staff, good pricing, excellent overall serivice Thank you”

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Posted 10 months ago

Thank you for your review :)

Posted 10 months ago

“Extremely happy 😊 infact have ordered a second fire from James highly recommend”

The Fireplace Company 5 star review on 11th April 2025

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Posted 10 months ago

Thanks for your review Vivienne! The media wall looks great!!

Posted 10 months ago

The Fireplace Company is rated 4.9 based on 504 reviews