The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 339 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 339 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 29th April 2024

Anne Plevey

Mr Jamie Dennis Hodgson

The Fireplace Company 5 star review on 23rd March 2024

Sandra Towers

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

Yvonne Dacre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Company to deal with, quick delivery good prices and a quality product”

Helpful Report

Posted 7 months ago

Thank you Tara! :)

Posted 6 months ago

“Very good knowledge of fires and accessories, kind and always get a warm welcome. Well done crew”

Helpful Report

Posted 7 months ago

Thank you Spencer!

Posted 7 months ago

“Excellent company to deal with from start to finish. Very friendly and helpful on the phone and excellent customer service. It was a pleasure to purchase from them and we are very happy with the product and service they provided. Would definitely recommend them as a company.”

Helpful Report

Posted 7 months ago

Thank you so much Claire for your kind words and 5 star rating :)

Posted 7 months ago

“Excellent telephone service, kept to their word about delivery.”

Helpful Report

Posted 7 months ago

Hi Paul, thanks for your 5-star review!

Posted 7 months ago

“Delivered quick, product great! Thank you!”

Helpful Report

Posted 7 months ago

Thank you :)

Posted 7 months ago

“The rear leg of the fire was damaged but we only noticed once unwrapped and it is not badly visible in situ…..so we felt it was more hassle than it was worth to contact you…. Apart from that the fire us as expected although the timber effect logs were a little broken also☹️”

Helpful Report

Posted 8 months ago

Hi Graham, We are truly sorry to hear that the rear leg of the fire arrived damaged. Your satisfaction is of utmost importance to us and we would like to make this right. The Flametek stoves we offer are shipped directly from the Flametek factory in Stoke to ensure efficient delivery. Unfortunately, on rare occasions items can sustain minor damages during transit. We understand that you chose not to reach out to us at the time due to the perceived inconvenience of addressing the issue. However, please know that had you contacted us within the 48 hour time frame, we would have done our best to promptly resolve the matter for you. To assist you further, we kindly request that you email us with your order details, confirming your order number, name, and contact information. Once we have this information, we will promptly reach out to Flametek to see if there is any possibility of addressing the damage to the rear leg and the timber effect logs . Kind regards, The Fireplace Co team

Posted 8 months ago

“Delivered on time, in great condition, lovely fireplace. Very pleased”

Helpful Report

Posted 8 months ago

Thank you Victor :)

Posted 8 months ago

“Very happy with our Stockton 5 electric stove. Fantastic service from The Fireplace Company, answered all of our questions. Would recommend”

The Fireplace Company 5 star review on 15th August 2023

Helpful Report

Posted 8 months ago

Thank you for your 5-star review Jacqui :)

Posted 8 months ago

“Fast delivery. Would definitely use again”

Helpful Report

Posted 8 months ago

Thanks Natalie :)

Posted 8 months ago

“Amazing fibre and customer service, quick delivery.”

Helpful Report

Posted 8 months ago

Thank you for your lovely review Stuart!

Posted 8 months ago

“Very helpful on the phone, quick delivery, best price, would definitely recommend!”

Helpful Report

Posted 8 months ago

Hi Danny, thank you for your review :) We have just seen a video of your install and it looks so good!!

Posted 8 months ago

“Product is quality. Delivery first class especially as we are central London. Would thoroughly recommend”

The Fireplace Company 5 star review on 28th July 2023

Helpful Report

Posted 9 months ago

Hi Peter, Thank you for the 5-star review! We're thrilled you're happy with your purchase and the first-class delivery service. Your installed fire looks amazing! Kind regards, The Fireplace Co team!

Posted 9 months ago

“Got a great electric fire from these guys, service over the phone was excellent!”

Helpful Report

Posted 9 months ago

Thanks so much for your review Mark :D

Posted 9 months ago

“Good product! Arrived quickly and on time. Easy to deal with.”

Helpful Report

Posted 9 months ago

Thank you Haydn for your 5 star review :)

Posted 9 months ago

“Excellent service and the product - as described, no issues. Would recommend!”

Helpful Report

Posted 9 months ago

Thanks so much for the 5-star rating, Inna!

Posted 9 months ago

“The product arrived and was as expected however they would only deliver to the address registered to the credit card, I wanted this delivery to my elderly mother, but her debit card would not work even after numerous attempts, hence paying on mine, it was just inconvenient as the fire as large and bulky and a moving and handling issue for me to load into my car and then take to my mums house.”

Helpful Report

Posted 9 months ago

Hi Angela, We sincerely appreciate your honest feedback regarding your recent purchase. We are pleased to know that the product met your expectations. However, we understand the inconvenience you experienced with the delivery process, and we would like to address your concerns. We prioritise customer security and deliver to the registered card address to prevent fraud. Although we do make exceptions for alternative addresses, we do require some form of identification for verification (such a headed letter), which you wouldn't provide in this instance. We apologise for any inconvenience and appreciate your understanding. Best regards, The Fireplace Co team

Posted 9 months ago

“We visited the showroom in Morecambe and James was extremely helpful with showing us the products available and deciding which fire would be most suitable. Purchase, payment and delivery were all problem free”

Helpful Report

Posted 9 months ago

Hi Susan, Thank you for taking the time to share your positive experience at our showroom in Morecambe. We greatly appreciate your kind words and are thrilled to hear that James provided you with excellent customer service. Thank you once again for choosing us, and we hope your new fire brings warmth and joy to your home :) Kind regards, The Fireplace Co team

Posted 9 months ago

“Good technical information, supplied quickly, very happy with the fire”

The Fireplace Company 5 star review on 12th July 2023

Helpful Report

Posted 9 months ago

Wow - looks amazing Phil! Thank you for your review :)

Posted 9 months ago

“Fantastic value and delivery 👍👍”

Helpful Report

Posted 9 months ago

Thank you for the 5-stars Anthony :)

Posted 9 months ago

“By and large a good experience - I have ended up purchasing a dummy flue but it wasn't made too clear that it would be difficult to manipulate this into a smaller fireplace”

Helpful Report

Posted 9 months ago

Hi Darren, thank you for your review! We appreciate your feedback and are glad to hear that you had a good experience. We will make sure to add further information regarding the dummy flue kit on our website for future customers. Many thanks, The Fireplace Co team

Posted 9 months ago

The Fireplace Company is rated 4.9 based on 339 reviews