The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.87

4.9 Rating 430 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 430 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

The Fireplace Company 5 star review on 28th May 2025

Kevin Hammond

The Fireplace Company 5 star review on 12th May 2025

Yvie McGuckin

The Fireplace Company 5 star review on 11th April 2025

Vivienne Evans

104

Anonymous

Anonymous // 01/01/2019

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“Only just had the fire installed as was waiting for my gas engineer to have a date for installation. Beautiful fire and the delivery time was fantastic”

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Posted 2 months ago

Thank you Eileen for your lovely review, glad you love your new fire!

Posted 2 months ago

“Great service.”

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Posted 3 months ago

Thanks so much for your review!

Posted 3 months ago

“Removing the original brickwork was the difficult bit. Forming the mounting was easy. Electric source easy. Putting it all together was easy. Very good quality product. Just what we wanted. A modern looking feature.”

The Fireplace Company 5 star review on 22nd February 2025

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Posted 3 months ago

Thank you for the fantastic review, Ian! We're thrilled you found the installation process straightforward and that you're happy with the quality of the product. P.s. your fireplace looks fab :)

Posted 3 months ago

“Lovely fire and the staff was really helpful”

The Fireplace Company 5 star review on 21st February 2025

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Posted 3 months ago

Thank you for the 5-star review! Your media wall looks fantastic!

Posted 3 months ago

“Excellent customer service and so easy to do business with. Brilliant price and service - professional conversation - delivered super quickly - given the impression that the company valued my custom. Highly recomend this company.”

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Posted 3 months ago

Thanks so much for your lovely review Linda!

Posted 3 months ago

“Great service - I asked for some advice before purchase their reply was quick & very helpful with great suggestions. The product is great - happy with it & delivery was quick, drivers were helpful & contacted me before to confirm time of delivery, as did the company.”

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Posted 3 months ago

Hi Sarah, thanks so much for your 5-star review! So glad to hear you love your new fire!

Posted 3 months ago

“Outstanding from start to finish”

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Posted 3 months ago

Thanks for your 5-star review Mike!

Posted 3 months ago

“The product is excellent. The team went above and beyond to advise and guide me on the right fire and took accountability for getting it to me ontime for builders. Cannot recommend highly enough.”

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Posted 3 months ago

Thanks so much for your lovely review Joanna!

Posted 3 months ago

“Excellent service from ordering the fire to the fire being delivered”

The Fireplace Company 5 star review on 4th February 2025

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Posted 4 months ago

Thank you very much Deborah!

Posted 4 months ago

“Thank you for your prompt service”

The Fireplace Company 5 star review on 29th January 2025

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Posted 4 months ago

Thanks so much for your review Dawn - your wood slat media wall looks amazing!

Posted 4 months ago

“I had a few questions about a product I was considering buying, and the chatbot promptly answered them, providing me with all the necessary information. I proceeded to place my order, and the product arrived within less than 7 days. It was well-packaged and ready for use. I highly recommend their service, product range, and knowledge about their offerings. Rating: 10/10”

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Posted 4 months ago

Thanks so much for your lovely review Kerry!

Posted 4 months ago

“Excellent service from the fireplace company would 100% recommend to anyone wanting a new fire.”

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Posted 4 months ago

Thank you for your 5-star review Ronnie!

Posted 4 months ago

“We’ve not yet tried our fire but the service from the fireplace company was excellent. The delivery firm used was a little questionable but on the 3rd attempt we finally got delivery. Can’t wait to try the fire out.”

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Posted 4 months ago

Thank you so much for your kind review! We're thrilled to hear you were pleased with our service. We're sorry to hear about the delivery company issues but glad everything arrived in the end. We hope you absolutely love your fire once it's up and running :)

Posted 4 months ago

“Fantastic service from initial contact to sale and quick delivery.”

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Posted 4 months ago

Thank you for the 5-star review :)

Posted 4 months ago

“Easy to deal with and prompt delivery in very well protected packaging. Yet to open the product as awaiting build and installation. But first impressions of the fireplace company are very good”

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Posted 4 months ago

Thanks so much for your 5-star review Simon!

Posted 4 months ago

“Great customer service, very helpful and responsive staff. Easy purchase from start to finish. Thank you.”

The Fireplace Company 5 star review on 7th January 2025

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Posted 4 months ago

Thank you so much for your review Diane :)

Posted 4 months ago

“I highly recommend the service from The Fireplace Company. I was in desperate need of a specific hearth for my impending log burner. After phoning to check availability, I was called back within minutes with the good news that they had one in stock. It was dispatched immediately and arrived safely with me a day or so later. Huge thanks; splendid service. And the hearth is perfect!”

The Fireplace Company 5 star review on 20th December 2024

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Posted 5 months ago

Thanks so much Wendy! Glad you love your new hearth :)

Posted 5 months ago

“Absolutely delighted with our non combustible beam - unfortunately the first one was damaged in transit but delivery of a replacement was organised far faster than I thought would be possible. Very easy to hang too.. can’t recommend enough! Many thanks to everyone at the Fireplace Company - brilliant service all round.”

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Posted 5 months ago

Thank you for your lovely review Linda!

Posted 5 months ago

“Excellent delivery driver!! He was fantastic.”

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Posted 5 months ago

Thank you Dawn :)

Posted 5 months ago

“Excellent prompt service. Delighted with the fire.”

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Posted 5 months ago

Thank you for your 5-star review!

Posted 5 months ago

The Fireplace Company is rated 4.9 based on 430 reviews