The Fireplace Company Reviews

Name: The Fireplace Company
Rating: 4.86

4.9 Rating 340 Reviews

97 %

of reviewers recommend The Fireplace Company

4.9

Based on 340 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

The Fireplace Company 5 star review on 29th April 2024

Anne Plevey

Mr Jamie Dennis Hodgson

The Fireplace Company 5 star review on 23rd March 2024

Sandra Towers

The Fireplace Company 5 star review on 21st February 2024

Michael Mckeaveney

The Fireplace Company 5 star review on 17th February 2024

Yvonne Dacre

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did what they said they would do Just installed the fire looks great Wouldn't hesitate to recommend this company”

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Posted 1 year ago

Thank you Raymond :) Enjoy your new fire!

Posted 1 year ago

“Fire arrived safely and promptly. Excellent quality and really pleased with the effect.”

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Posted 1 year ago

Thank you for your 5-star review Julie!

Posted 1 year ago

“We found this company very helpful from start to finish, they answered all of our questions and we received our fire very quickly.”

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Posted 1 year ago

Thank you for your 5 star review! We are so pleased to hear that you found the company very helpful from start to finish :) enjoy your new fire!

Posted 1 year ago

“Really happy with my choice to shop with this company, the staff answered all my questions quickly and nothing was too much trouble”

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Posted 1 year ago

Thank you so much for your 5-star review Jade :)

Posted 1 year ago

“Top notch service and quick delivery 👍”

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Posted 1 year ago

Thank you so much for giving The Fireplace Company a 5 star rating! We are thrilled that you value our top notch service and quick delivery 👍

Posted 1 year ago

“Great product and great service! The eReflex 150RW I ordered looks so realistic and is one of the best media wall fires I have seen! The company were great at communicating and the product arrived swiftly, would recommend!”

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Posted 1 year ago

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Posted 1 year ago

Thank you for your 5-star review! We are so glad you are pleased with the eReflex 150RW Media Wall Fire you ordered and appreciate your feedback on the excellent customer service and swift arrival you experienced :)

Posted 1 year ago

“Good personal service and reasonably priced quality products”

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Posted 1 year ago

Thank you Melissa for your 5 star rating :)

Posted 1 year ago

“Very pleased with our fireplace. Looks very effective when on in the dark. Would certainly recommend. : )”

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Posted 1 year ago

Thank you so much Peter for your 5-star rating! We're glad to hear that you are pleased with your fireplace, and that it looks so effective when on in the dark :)

Posted 1 year ago

“Brilliant company, delivered the fireplace on time.”

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Posted 1 year ago

Thank you so much for the 5 star rating! We're glad to hear that everything was delivered on time and enjoy your fire :)

Posted 1 year ago

“Happy with the delivery/ product. Emails responded within a good time frame. Highly recommend. Can’t fault them!”

The Fireplace Company 5 star review on 1st March 2023

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Posted 1 year ago

Thank you for your 5-star review Marcus - the fire is looking great!

Posted 1 year ago

“I Will definitely be a returning customer.”

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Posted 1 year ago

Thank you for your lovely review Terry!

Posted 1 year ago

“Very good communication, beautiful fire looks great”

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Posted 1 year ago

Thanks for your 5 star review Avril :)

Posted 1 year ago

“order on the website site was easy to use fire arrived a couple of days after ordering It's a really nice fire. The picture on site was accurate”

The Fireplace Company 5 star review on 14th February 2023

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Posted 1 year ago

Thank you for the 5 star rating Philip - your fire looks lovely!

Posted 1 year ago

“Very easy to do business with. When part of a delivery went astray I telephoned the company and a replacement was imediately dispatched which I received a few days later. Good customer service.”

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Posted 1 year ago

Thank you so much for your 5 star rating! We are so pleased the replacement part reached you in a timely manner :)

Posted 1 year ago

“The service and product are good The plastic grill was broken and I have emailed the company for a replacement if possible”

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Posted 1 year ago

Hi Robert, We are so sorry to see that it has arrived damaged - I can confirm we have received your email and will get a replacement to you asap! Kind regards, The Fireplace Co Team

Posted 1 year ago

“Good communication, excellent service & quick delivery.”

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Posted 1 year ago

Thank you for your 5-star review Nigel!

Posted 1 year ago

“Easy to order. Very impressed at how quick the delivery was.”

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Posted 1 year ago

Thank you for the 5-star review!

Posted 1 year ago

“It's not installed yet but looks good, and when I called to check the sizes staff were so very helpful,thanks”

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Posted 1 year ago

Thank you Patricia :)

Posted 1 year ago

“Very easy to order online,no problems, arrived safely and no damage, very pleased”

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Posted 1 year ago

Thank you for your lovely review Christine! Many thanks, The Fireplace Co

Posted 1 year ago

The Fireplace Company is rated 4.9 based on 340 reviews